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Glip by RingCentral
About this business
Dropped calls, loss of service continually asks to rate app. Terrible.
Business response:
Hi John, we'd like to help improve your experience. Please check out this article for resolving dropped calls: https://support.ringcentral.com/article/how-resolve-dropped-calls.html. If this doesn't fix your issue, please reach out to us at review@ringcentral.com, we'd be happy to help!
Multiple strangers are randomly calling my 800 number for all source of reasons not pertaining to my Business line. People calling for Family members, how to buy a pillow etc. I want to know who this 800 is registered too because I'm paying for a service.
Business response:
I’m sorry, we’re not allowed to disclose who a number was previously owned by. If you have more questions, please reach out via email at review@ringcentral.com, thank you!
this app is so bad I have ever seen 😕 because I can't install this app when I downloaded it and I tried may times to install it . My phone at Android version is 10 . But I can't install it anyways . That I deleted many apps and I search on 9app for install this but I didn't see this app name on other install applications 🤷😌
Business response:
Sorry to hear about this, we would like to help. Please send screenshots of what happens when you try to install + any additional details to review@ringcentral.com.
To difficult to use
Business response:
Hi Carole, is there anything specific we can help with? Please reach out to review@ringcentral.com, we'd be happy to assist! For general help info, visit support.ringcentral.com.
Awful connectivity issues, services go down on a semi-regular basis. I was okay dealing with the problems until the app started spamming me to review the app. Here I am then, reviewing it. Fix the issues, disable this review pop-up forever. Trash.
Business response:
Hi, we'd like to help resolve this issue. When are you experiencing connectivity issues? Are you on wifi or LTE? Does this always happen when you're in the same place, or does your location vary? Please send additional details + your account information to review@ringcentral.com so we can assist.
Bad
Business response:
Hi, we'd like to improve your experience. Is there anything specific we can assist with? Please reach out to us at review@ringcentral.com, we' be happy to help!
Even when I have the app notifications turned off my phone will still vibrate for incoming calls. But there is no actual call that comes through, it will just vibrate continuously. And its very frustrating for this to happen when I'm not in the office and would like peace and quiet at home. So I had to unistall the app so I can actually get some peace and quiet. Maybe fix this so people are still able to work off their phone but not get annoyed after business hours?!?!
Business response:
Hi Britney, have you enabled Do Not Disturb? Learn more here: https://support.ringcentral.com/article/RingCentral-App-Calls-and-Video-Calls-Automatically-Silenced-When-Phone-is-Set-to-DND.html. If you are still experiencing issues, please reach out to us at review@rincentral.com, we'd be happy to help!
The application needs to mirror what is on your desktop extension. It doesn't sync with the application and you are not able to change it to inactive so you don't leave messages.
Business response:
Hi Ariel, we'd like to better understand what you're experiencing. Your app should sync your status, as well as any conversations. Please reach out to us at review@ringcentral.com with more details + your account info so we can help.
Can't make calls waste of time
Business response:
Hi Bryan, what specific issues are you facing when attempting to call? Are you on wifi or LTE? Are you the only person on your team experiencing this? Please send an email to review@ringcentral.com with your account info + more details - we'd be happy to help.
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,232 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is closed now. It will open tomorrow at 9:00 a.m.