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Glip by RingCentral
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The ring volume is so low now you can't hear it. Worked fine yesterday morning and then by afternoon something changed. Not sure if it was an update. No way to adjust ring volume in app. All volume settings on phone are maxed and regular phone rings fine. When selecting a ringtone in app, the sound plays fine, but when you actually get a call the volume is inaudible. Please fix or roll back last update. I've missed several calls now. The links you have provided to others does nothing to fix this issue.
Business response:
Our mobile team is looking into this, please email us at review@ringcentral.com with your account information. Thank you!
RingCentral no longer rings my phone it just vibrates it on an incoming call. I have removed the app and reinstalled it, and it does the same thing. I have other apps on there that ring my phone just fine. This new update did something and now it's just in vibrate mode which is intensely annoying, I followed your suggestion and yes, there is a ringing sound, but barely audible. All my volume controls are set well above half. My cellphone number rings just fine.
Business response:
John, thank you for your patience on this. A patch will be rolled out to fix this issue by end of day. Please update the app, and if you are having any other issues contact us at review@ringcentral.com. We would be happy to help!
After the latest update all of a sudden the ring tone volume receiving a call is barely Audible even though when you pick it in settings it works fine.
Business response:
Hi Halcyon, thank you for your patience on this. A patch will be rolled out to fix this issue by end of day. If you are having any other issues after updating the app, please contact us at review@ringcentral.com.
Trash app, doesn't recognize my activities from pc to mobile, no messages saved, group created from my pc. Trash code verification, doesn't work and doesn't recognize the codes they are sending to the email I use and where they are sending those useless codes. Poor device recognition. Not really something I would recommend. I thought this would be awesome or least user friendly, easy to use app since it has it's big names on it, ZOOM? RING CENTRAL? idk now. Also a lot of negative reviews. sad
Business response:
Issues with code verification can occur when ad blocker is used. Please attempt to log in with ad blocker turned off, and if you are still experiencing issues contact us at review@ringcentral.com. Additionally, your activity should be recognized between mobile and pc. Send us your account info and we will look into this further.
This is the most annoying app I have ever used for video counseling. It messed up my whole interview process because it's so complicated. I could see my interviewer he could see me I could hear him but he couldn't hear me. We spent 40 minutes trying to get it to work. Absolutely waste of
Business response:
Brittany, this isn't the experience we want you to have. Please follow the steps at the end of this article to confirm your audio settings: https://support.ringcentral.com/article/Resolve-One-way-Audio-Issue-RingCentral-App-Desktop.html. If you're still experiencing issues, please reach out to us at review@ringcentral.com
Latest update terrible i can no longer save any numbers to contacts asks me to connect to microsoft then when i click to connect nothing happens
Business response:
We're sorry to hear you're having this experience. Please check out this article for information on adding contacts: https://support.ringcentral.com/article/RingCentral-App-Mobile-Create-New-Contact.html. If you are still having issues, please email us at review@ringcentral.com with screenshots so we can look into this for you.
Way too many calls from the assigned numbers previous contacts.
Business response:
Fred, thank you for your feedback. We would like to improve your experience, please reach out to us at review@ringcentral.com with your account information so we can look into this issue further.
Distorted phone quality, kind of like 2 tin cans and a string
Business response:
Moses, this isn't the experience we want you to have. Have you noticed any trends on when you receive poor phone quality? Is it always at the same location or network? Please let us know at review@ringcentral.com, along with your account information so we can help.
This is a total garbage app. A lot of problems regarding audio and video quality needs to be fixed.
Business response:
This isn't the experience we want you to have. Have you noticed any trends on when you receive audio and video quality problems? Is it always at the same location or network? Please let us know at review@ringcentral.com, along w/ your account information.
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,192 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is open now. It will close at 6:00 p.m.