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Glip by RingCentral
About this business
Been with Ring Central for 16 years. This new version is bs. Ultra complicated to send/receive text. Text history missing! Lot of legal data gone. Still cannot print text. B! S! I have been a PSE in banking for 40 years. Upon further review, it gets worse. Texts are not on the message icon. Text mess show up on the phone icon. Then you have to slide to Text between Voicemail and Fax, then scroll down to someone with a bland notification and open it. This new R/C app is a public safety nuisance.
Business response:
Anthony, we're so sorry about this! We'd like to help! Can you please email us with your account information at review@RingCentral.com.
I don't want this App. I dont need it. I just want listen to my voicemail. I cannot not reach my voicemail with this app. It sucks!
Business response:
Scott, we're sorry! We know it can be frustrating! We're sharing a knowledge base article here, but if that doesn't work, please reach out to support! They'll be able to help you troubleshoot! https://support.ringcentral.com/s/article/12317-RingCentral-App-Check-Voicemail?language=en_US
New app is useless! Cannot make calls. No remedy of this issue after several requests from RingCentral! Your "auto reply" to reviews doesn't offer solutions. Thank you for recent improvements.
Business response:
We're sorry to hear this, but we'd like to help get this sorted. Can you please connect with us via review@RingCentral.com? Edit: This isn't an autoreply! :) Please shoot us an email via the above email address. We're eager to support you.
I used to use Ringcentral to send and receive FAXES. Now with this update I can not send fax!!!!! Who the F... asked you for this stupid update?!?!?!
Business response:
Blake, we're sorry about your experience. We'd like to help! Have you reached out to support to troubleshoot these issues? Please reach out so we can support you. ringcentr.al/support
After update all my contacts are deleted. ALSO WHEN USERS SEND REQUESTS, RECEIVED A "USER IS BEEN DELETED OR NOT FOUND."
Business response:
Sorry, this does sound frustrating! Have you connected with Support to help troubleshoot this issue? Please reach out to them and they can assist! ringcentr.al/support
Disconection is over the phone only. Be ready that ull try call them weeks and be on hold for hours and still unable to get rid of them. The only option is to change ur card info, so they will not be able to charge u anymore.
Business response:
Iván, we're sorry to hear about your experience. We'd like to help if you're open to it. Please contact us at review@RingCentral.com. Thanks!
This horrible the old one is good
Business response:
Mohamed, if you shoot us an email with the issues you are experiencing we can dig in a bit further into your challenges. Please reach out at review@RingCentral.com - hope to hear from you.
The app has to be on top and the phone backlight on for the voice to transmit. During calls the app must remain the top app open. If I use my phone to do anything else while on a call, my caller loses the ability to hear me. I can hear them however. Also, if the screen cuts off during the call, same result.
Business response:
Hey Barry, we want to know more details! Email us at review@ringcentral.com.
It worked well for more than two years on my phone but from last couple of months it started crashing on my android. After uninstalling it, i am no longer able to install it back. It fails to install on my phone and there is no simple way to get help from support. As a workaround, i run it via browser which sucks
Business response:
Ehtesham, we'd like to get some more information about your experience so we can dig into it a bit further. Can you please share your account information at Review@RingCentral.com and we'll do our best to support your concerns.
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,381 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is closed now. It will open tomorrow at 9:00 a.m.