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Glip by RingCentral
About this business
I used this app for some time. Fee keeps doubling almost. It is no longer good for a one person business. I don't need all these things they are making me pay for. They charge over $300 for an app that doesn't work. I can't receive calls or make them. Problem for over a month and no one can help. They also almost doubled my fees and I've tried to call/email/contact them for about 6 weeks and no one calls me back or emails me except for saying they will get right back to me. No one does.
The February 16 update broke bluetooth functionality! Our earpieces and car-speakerphones no longer work with the Ring Central app, which makes it impossible for us to handle voicemail or a call without going on the smartphone's speakerphone or holding the phone to our ear while driving! EDIT: some of our users state that their Plantronics earpieces are working with the 4/16 app release with the media capability turned off, but most other bluetooth devices no longer work with the 4/16 release.
Business response:
Please reach out to us at Review@RingCentral.com. Our team looked into this issue but were unable to reproduce it. Please contact us with your use case and the equipment you're using and we'll dig a bit further. Thanks!
Cannot text from app without showing our non published internal direct dial numbers, old app you could text from company main phone line, now if I send a text the client replies back to our unpublished direct dial numbers and calls that number which totally destroys our main number call queue.
Business response:
Hi Derek! You should still have this functionality on the new app. Check out this KB Article: https://support.ringcentral.com/s/article/RingCentralApp-Web-Desktop-Outbound-CallerID-Overview?language=en_US. If you are still experiencing any issues, feel free to reach out at review@ringcentral.com.
Horrible service and I still get billed!
Business response:
Hey Craig, if you think you're being billed incorrectly, please email us at review@ringcentral.com.
I removed one star due to Android vs. RC App vs. Android Auto issues. To be honest, it might happen that the issues are not RC issues but still, it makes the use difficult while driving or while using the phone and RC call comes in.
Good
Can't install it to my Samsung Galaxy
Been with Ring Central for 16 years. This new version is bs. Ultra complicated to send/receive text. Text history missing! Lot of legal data gone. Still cannot print text. B! S! I have been a PSE in banking for 40 years. Upon further review, it gets worse. Texts are not on the message icon. Text mess show up on the phone icon. Then you have to slide to Text between Voicemail and Fax, then scroll down to someone with a bland notification and open it. This new R/C app is a public safety nuisance.
Business response:
Anthony, we're so sorry about this! We'd like to help! Can you please email us with your account information at review@RingCentral.com.
I don't want this App. I dont need it. I just want listen to my voicemail. I cannot not reach my voicemail with this app. It sucks!
Business response:
Scott, we're sorry! We know it can be frustrating! We're sharing a knowledge base article here, but if that doesn't work, please reach out to support! They'll be able to help you troubleshoot! https://support.ringcentral.com/s/article/12317-RingCentral-App-Check-Voicemail?language=en_US
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,375 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is open now. It will close at 6:00 p.m.