Glip by RingCentral

3.2

Other

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3.26,347 reviews

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Kevin Kane

6 years ago

The first time I logged into the new mobile app and tried to make a call, I had both cellular and wifi connected. I first tried calling a contact via Direct Dial, which did not work. The dialing screen kept trying to connect and I would hear the ascending tones every 20-30 seconds but it never actually dialed. Then I tried Ring Out with my mobile phone as my Ring Out number. Sure enough I immediately received a call on my mobile and a voice prompt instructed me to press 1 to connect the call. I did so, waited, then the same ... read more

Business response:

Hi Kevin, we want to investigate what's happening. Please send a feedback email to us. 1) Tap your Profile Icon 2) Tap About 3) Tap Send Feedback 4) Include the issue description in the body of the message. Thanks!

Dov D

6 years ago

Should've left it alone. New updated app doesn't work for me Update 9/9/19. Called to cancel my account and was told that there is no refunds. Explained that the new app is confusing and doesn't work for me. Still no refund. Totally not fair !!

Business response:

Hey Dov, we're sorry for the frustration! Could you email us at review@ringcentral.com w/your account info? We'd like to help!

Manuel Pizarro

6 years ago

unable to recover app

Business response:

Hey Manuel, our Tech Support Team may be able to help :) http://ringcentr.al/support

Wendi McCutchen Adams

6 years ago

What happened to the simple fax app?!

Business response:

Hey Wendi, thanks for your feedback. The RingCentral app continues to evolve as we make improvements to support our customers. The fax function is still available in the RingCentral app. Please feel free to reach out at review@ringcentral.com if you have further questions or require additional support.

Hope Ellen Hughes

6 years ago

Waste of time downloading the app I put my email address in there 5 times I never got a email 2 confirm the account and try 2 use it or check it pit at all

Business response:

We're sorry to hear that Hope! Email us at review@ringcentral.com with details of your situation, we'll be sure to get you set up.

Robert Hunt

6 years ago

We tried this app in conjunction with the free trial the company offers. All of this was contingent on this app connecting to Bluetooth headsets and vehicle systems, which the company promised would happen. It didn't. The app is probably not much worse than any of the other ones out there, although we couldn't find anything to justify the higher than average rating, but it's only getting 1 🌟 because the company consistently misinformed us about the Bluetooth functionality. Waste of time

Business response:

Hi Robert, our product team confirmed that there is a planned fix in our October release.

Dov D

6 years ago

Should've left it alone. New updated app doesn't work for me

Business response:

Hey Dov, we'd like to learn more about what's not working anymore. Send us a feedback email: 1) Tap your Profile Icon 2) Tap About 3) Tap Send Feedback 4) Include the issue description in the body of the message. Thanks!

Donna Z

6 years ago

Installed app, phone doesn't ring when I have an incoming call. Isn't that the basic functionality a phone app should have?

Business response:

Hi Donna, this will depend on your settings. Are you able to open a tech support ticket at ringcentr.al/support and have an agent review your settings? We want to make sure everything is where it's supposed to be and get you up and running!