This profile has been claimed by the business owner or representative.
GoGoGrandparent
About this business
My transport to ****************** using Go Go Grandparents was great!My driver, Duhreep, if I remember correctly drove very carefully and we talked and laughed. He also informed me how the streets going in certain directions were named. I thoroughly enjoyed my transportation this morning.
Wonderful customer service and polite drivers. They make sure you get to your destinations.
Great drivers kind and yet professional Going back home Driver was very nice and chatty with fun Would recovered GoGo to friends
My first and second rides, from home to exam appointment then return back home. Appointment ride was scheduled 2 days before, got reminder text evening before day, text morning of stating arrival time, name of driver, car ************ & license plate number. Pleasant, attentive driver, clean, comfortable car. Return efficiently arranged, within 5 minutes, similar text received. Driver and car similar. This service is excellent, in all ways, giving me a real feel of freedom to get out once again.
Business response:
Dear customer,Thank you so much for sharing how your first rides went we're delighted the advance scheduling, timely reminders, and clear pickup details helped everything feel smooth. It's wonderful to hear the driver we matched you with was attentive, the car was comfortable, and that your return ride came together quickly, giving you that welcome sense of independence again. Your membership also gives you access to groceries, pharmacy pickups, and our virtual senior fitness classeswed love for you to join.Warm regards,The ... read more
For someone with some cognitive deficits, not being able to speak with someone to arrange the ride is very frustrating. My impression was that when you call for an **** or Lyft, the person calling can actually speak with a person instead of going through a series of robotic responses. The ride came swiftly, and was fine, but obtaining the ride was a challenge for the individual.
Business response:
Dear customer,Were truly sorry for the frustration you described. We understand how difficult this can beespecially for someone with cognitive challengesand you deserve a process that feels simple and supportive.When calling our service, the automated system is designed to guide callers step by step, including options to request a ride or connect with different types of assistance. At any time during the call, you can also press 0 to be connected directly to a live operator. From there, a member of our team can fully assist ... read more
I think that this is a really go program that's needed. It may not be for everyone but they have a really good service for those can benefit from the program.
Business response:
Dear customer,We appreciate you taking the time to share your experience and are grateful for your kind words. Its encouraging to hear you see the need for a service like this, and were glad its been helpful for folks who benefit most. Your membership also gives you access to rides, grocery delivery, and pharmacy pickups if you ever need them.Warm regards,The GoGoGrandparent Team
This was my first ride. Drivers were pleasant, helpful with rollator. Good drivers. Cars very clean. Rides on time. Very pleasant experiences overall.
Business response:
Dear customer,We appreciate you taking the time to share how it went. Were so glad your first ride went smoothly and that the driver we matched you with was on time, kind, and able to help with your rollator, with a clean, comfortable car to boot. Your membership also gives you access to grocery and meal deliveries as well as pharmacy pickupswed love for you to explore them whenever its helpful.Warm regards,The GoGoGrandparent Team
Fast nice clean car would recommend their service two anybody and I will be using them again
Business response:
Dear customer,We appreciate you taking the time to share your experience were glad the driver we matched you with arrived quickly and that the car was spotless. It means a lot to know youd recommend us and plan to ride again. Your membership also gives you access to grocery and pharmacy deliveries, and we can arrange prepared meal drop-offs as well.Warm regards,The GoGoGrandparent Team
Driver was polite, on time, helped with getting items in the vehicle. I will recommend this to my Sr ********
Business response:
Dear customer,We appreciate you taking the time to share your experience, and were delighted to hear the driver we matched you with was courteous, prompt, and helped with loading your items. It means a lot that youd recommend us to a senior in your life, and were here whenever you need a smooth, reliable ride. With ****, you also have access to grocery delivery, pharmacy pickups, and virtual senior fitness classeswed love for you to join.Warm regards,The GoGoGrandparent Team
Frequently asked questions about GoGoGrandparent
How is GoGoGrandparent rated?
GoGoGrandparent has a 4.2 star rating with 3,267 reviews.
When is GoGoGrandparent open?
GoGoGrandparent is open now. It is open 24/7.