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GoGoGrandparent
About this business
min. effort applied by me to achieve my goal of getting transportation customer service was excellent.
Business response:
Dear customer,We appreciate you taking the time to share your experience. Its wonderful to hear that arranging transportation was simple for you and that our customer service came through when you needed it. As a reminder, you have $20 GoGo credits that could be used for any of our services. With ****, you also have access to grocery and pharmacy deliveries, and we host virtual senior fitness classesyoure welcome anytime.Warm regards,The GoGoGrandparent Team
It has been several years since I last used GoGo Grandparents ... and am interested in re-establishing my relationship. But I needed help in how to go about things. Today I spoke with GoGo associate ******* on the phone who gave me detailed assistance and answered all my questions about different scenarios I will be dealing with. He was informed, helpful, professional and courteous. He helped me book my first new GoGo ride for tomorrow morning ... and I am looking forward to doing business with ****.
Business response:
Dear customer,Were delighted to welcome you back and appreciate you sharing how your restart went after some time away. Its great to hear that our representative was able to walk you through the different scenarios, answer every question, and get your ride arranged for tomorrow morning so you feel ready to go. With ****, you also have access to grocery deliveries, pharmacy pickups, and our virtual senior fitness classesyoure welcome anytime.Warm regards,The GoGoGrandparent Team
*** is very pleasant and informative. I felt so relaxed speaking to her. She is definitely an asset to the team in my opinion.
Business response:
Dear customer,We appreciate you taking the time to share your experience with our team. Were so glad to hear our representative was pleasant and informative and that you felt at ease during the call. That kind of comfort is exactly what we aim for. With ****, you also have access to rides, grocery delivery, and pharmacy pickups if you ever need them.Warm regards,The GoGoGrandparent Team
I had my first 2 rides with **** today, to and from a medical appointment. The drivers were on time, and their driving was safe. The cars were comfortable, and both drivers (***** and *****) were pleasant. It was easy to make the scheduled appointment for the "to" ride, and even easier to text when I was ready for the return ride. I look forward to using **** for additional rides as needed.
Business response:
Dear customer,Were so glad you took the time to share about your first rides with GoGo, and its wonderful to hear everything went smoothly for your medical appointment. Its great that the driver we matched you with for both trips arrived on time, drove safely, and helped make the experience comfortable, and were happy the scheduling and return text process felt easy to use. With your membership, you can also arrange grocery delivery, pharmacy pickups, and prepared meals whenever its helpful.Warm regards,The GoGoGrandparent T... read more
My first ride, ***** was great, made me feel relax about my first ride. Will do it again.
Business response:
Dear customer,We appreciate you taking the time to share your experienceso glad your first ride felt easy and comfortable. Its wonderful to hear the driver we matched you with helped you relax, and we look forward to supporting your next trip. With ****, you also have access to grocery delivery, meal orders, and pharmacy pickups whenever you need them.Warm regards,The GoGoGrandparent Team
Service was courteous and prompt. Communication was frequent and accurate.
Business response:
Dear customer,Thank you for sharing your experiencewere glad to hear the service felt prompt and that the communication kept you well informed along the way. Its always great to know the driver we matched you with helped make the trip smooth and comfortable. Your membership also gives you access to rides, grocery delivery, and pharmacy pickups whenever you need a hand with errands or appointments.Warm regards,The GoGoGrandparent Team
Got my ride in 5 minutes and the driver was very nice. Oluseye was fantastic. Would definitely recommend this service.
Business response:
Dear customer,We appreciate you taking the time to share your experience and are so glad your ride arrived quickly and that the driver we matched you with made the trip a pleasant one. Its wonderful to hear your first impression left you feeling confident recommending the service to others. Your membership also gives you access to rides, grocery delivery, and prepared meals whenever youd like an extra hand with errands or appointments.Warm regards,The GoGoGrandparent Team
My first trip. Very Happy! Driver arrived quickly, very pleasant, professional and helpful leaving car. Highly recommend.
Business response:
Dear customer,We appreciate you taking the time to share your experience, and were so glad your first trip left you feeling very happy. Its wonderful to hear the driver we matched you with arrived quickly and was pleasant, professional, and helpful when you were getting out of the car. With your membership, you can also arrange grocery delivery, pharmacy pickups, and even join our virtual senior fitness classeswed love for you to join anytime.Warm regards,The GoGoGrandparent Team
Agents/operators are very helpful and efficient. They take time to set up your account, register your ride requests, and provide reminders of scheduled rides. Ideal for people who do not want to wait for other "ride share" services to schedule and confirm or make you wait!
Business response:
Dear customer,We appreciate you taking the time to share your experience. Its great to hear that our representatives got you set up, scheduled rides for you, and kept everything on track with timely reminders so you didnt have to wait around. Many members like you also enjoy grocery and pharmacy deliveries, as well as helpful home services.Warm regards,The GoGoGrandparent Team
Frequently asked questions about GoGoGrandparent
How is GoGoGrandparent rated?
GoGoGrandparent has a 4.2 star rating with 3,278 reviews.
When is GoGoGrandparent open?
GoGoGrandparent is open now. It is open 24/7.