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GoGoGrandparent
About this business
Prompt helpful drivers; ***** assisted with loading stroller, items. The company kept us updated continuously regarding possible future services, the route of rhe driver. The representatives were polite, knowledgeable. Best of all... technology was not a must- you received live answers and feedback!We have recommended them to other companies and friends.
Business response:
Dear customer,It means so much to hear that both the drivers we matched you with and our team members made your experience smooth and supportive, and were especially glad the personal assistance with your stroller and items was helpful. We appreciate you recommending **** to othersit truly makes a difference. Along with rides, your membership also gives you access to grocery delivery, pharmacy pickups, and even virtual fitness classes youre welcome to join anytime.Warm regards,The GoGoGrandparent Team
They are a great go to when all other avenues fail.
Business response:
Dear customer,We really appreciate you taking the time to share this its wonderful to hear we were the reliable option when other avenues fell short. With ****, you also have access to on-demand rides, grocery delivery, and pharmacy pickups whenever you need them. Were glad we could help and look forward to being there for you again.Warm regards,The GoGoGrandparent Team
De, driver. His driving safety and on time as well. His very professional, I like him.
Business response:
Dear customer,Were so glad to hear the driver we matched you with made you feel safe and comfortable with his professional and timely service. Its wonderful to know the ride experience left such a positive impression. Your membership also makes it easy to order groceries, schedule meal deliveries, or even join virtual senior fitness classes whenever youd like.Warm regards,The GoGoGrandparent Team
As a first rider, I was very pleased with the experience. The driver, *****, was kind,helpful, courteous. He drove carefully and I felt safe riding with him.He arrived promptly.
Business response:
Dear customer,Were so pleased to hear your first ride went smoothly and that the driver we matched you with made you feel safe and cared for. Its wonderful to know the experience left such a positive impression. As part of your membership, you can also use **** to have groceries delivered, meals brought to your door, or even join our virtual senior fitness classes whenever youd like.Warm regards,The GoGoGrandparent Team
Just what I needed....no app to read! The arrangements and communications were extremely good...just phone and text. They made me feel they were really with me and on top of our needs. The only hiccup was the first ****** had a huge pickup truck with no running boards that was almost impossible for us to get into (we are in our 70s but in good shape). That is probably the fault of **** or Lyft that okayed him. He was very nice and competent and his vehicle was clean and comfortable, once we got into it! The other ****** was ... read more
Business response:
Dear customer,We appreciate you taking the time to share such detailed feedback, and were glad the drivers we matched you with made you feel safe and supported, even if the first vehicle wasnt the best fit. We hear your concern about occasional use, and I can confirm that your account has been closed as you requested. If your needs change in the future, wed be happy to welcome you back to enjoy rides, grocery deliveries, or even meal orders with just a phone call or text.Warm regards,The GoGoGrandparent Team
Great job, and the driver was very professional and a kind person.
The go go grandparent is for seniors. However, ever ride that I have taken has been $ 25 and over adding the concierge fee and anything they can pile on. I might as well take the **** ride on the **** app.THIS IS NOT WORTH IT FOR SOMEOBE ON A FIX INCOME
Business response:
Dear customer,Were sorry to hear about your concerns, especially when budgeting on a fixed income. Weve filed a request for a supervisor to reach out to you directly to review your account with you on the line. If theyre unable to get a hold of you, theyll leave a voicemail with our call-back information, and we ask that you please give us a call when youre able.Thank you for sharing your experience we want to make sure everything is clear and that you feel supported.Warm regards,The GoGoGrandparent Team
This was a wonderful experience. My elderly mom is no longer driving, but I wanted to show her another option for going to the store and getting her weekly groceries. The GoGo phone service was great. Automated calls but an operator came on the phone when we needed the help. Everything went as promised. The rides were smooth and safe. Thanks for helping to make things easier for the elderly!
Business response:
Dear customer,We truly appreciate you sharing such thoughtful feedback, and were so glad to hear your mom felt comfortable and supported using GoGo for her groceries and errands. Its wonderful to know that both the phone service and the driver we matched her with made the process smooth and reassuring. Along with grocery trips, your membership also makes it simple to order meals, request pharmacy deliveries, or even schedule help around the house when needed.Warm regards,The GoGoGrandparent Team
Right on time enjoyed ride will travel again. Real soon thank you
Business response:
Dear customer,Were so glad to hear you enjoyed your ride and that everything went smoothly with timingit means a lot that you plan to travel with us again soon. Many members like you also enjoy using GoGo for grocery delivery, meals, and even virtual fitness classes, which youre always welcome to join.Warm regards,The GoGoGrandparent Team
Frequently asked questions about GoGoGrandparent
How is GoGoGrandparent rated?
GoGoGrandparent has a 4.3 star rating with 2,739 reviews.
When is GoGoGrandparent open?
GoGoGrandparent is open now. It is open 24/7.