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GoGoGrandparent
About this business
Was put in a Nursing home for the last 3 months did not use the service. Just paid for April. Asked for my money back. Told me no. Worst customer service ever. Got left at a location twice. Would not recommend the service to anyone.
Business response:
Dear Customer,Were very sorry to hear about your recent experience and truly hope youre doing better now. Being in a nursing home for several months is a big life transition, and we completely understand how frustrating it must feel to return and find charges for a service you werent using.Please know that GoGoGrandparent charges a membership fee only when an account remains active. We send reminders three days in advance of each monthly renewal by both phone and email to help ensure our members have the opportunity to make ... read more
At pick up time, received a last minute call stating the cost of the ride would be doubled. No notice before appointment time. Just wrong.
Business response:
Dear Customer,Were really sorry for the frustration this caused and completely understand how upsetting it must have been to receive a price update so close to your appointment. Thats never the experience we want for anyone using GoGoGrandparent.A supervisor will be reaching out to you shortly to talk more about what happened. If theyre unable to connect with you directly, theyll be sure to leave a voicemailyoure always welcome to call us back and ask to speak with a supervisor at any ******* help explain: **** partners with... read more
These people still for me $245.88. I never use **** or Lyft or anything like that I did it one time use. They told me it was $12. They took $12 out of my account. I tipped the driver $20, next thing I know off my credit card I have $245.88 taken out saying that I had seven days to cancel the membership. I didnt want a membership. I just needed a one time service please give me my money back.
This business engages in false advertising bc it advertises that it is cheaper than other taxi services when in fact it is more expensive bc they force you to spend $29.99 for a month's membership. If they were ethical they would only have you pay that if you wanted all the services they provided you to justify paying that fee. Taking a short, one-way taxi doesn't warrant paying a required 1-***********forward membership. On top of that it must be seen as patently wrong when they abuse your credit card, charging it double & ... read more
I was looking at the website for information and did not sign up for the service. Then I noticed $245.88 was deducted from my bank account. I don't even know how they got the number of my account. I would like to have the money returned.
Business response:
Our Response:Dear Customer,Thank you for reaching out. We understand how concerning it can be to see an unexpected charge, and we want to help clear things up.We looked into your account and found that a GoGoGrandparent membership was registered and activated through our website, which included the entry and confirmation of your payment information. We do not store or process payment details without that information being entered and verified by the customer during registration.We completely understand that you may have only... read more
I wish I could give 0 stars. They supposedly offer over priced rides to seniors. But my parents very first experience ordering a ride to a *** appointment, they no showed. They were put on hold for 25 minutes to schedule and the operator was rude and impatient. After we called for answers and a refund, a manager ***** told me there would be no refund. And they were still charged $140 for signing up for the service, even though my parents were too untrusting to ever use the service again. Elderly people are not used to ride s... read more
Business response:
Dear Customer,Were very sorry to hear that your parents' first experience with GoGoGrandparent was so disappointing. We understand how important it is for older adults to feel confident and supported when arranging transportation to something as important as a doctors appointment, and we sincerely regret that we did not meet your expectations.After reviewing the account and scheduled ride, we found that a surge fare occurred due to limited driver availability. Our team did attempt to notify you about the increased fare, as e... read more
Bad experience. The car reeked of cigarettes. The driver took me to the wrong address. I kept giving him the right address. Finally found it. He drove around it twice before I could get him to stop. Deactivated my account. Too expensive. When I talked to a supervisor at **** to explain the experience, he kept interrupting me. Wouldn't give me anything for the bad experience. At the end of our conversation he was angry with me saying I interrupted him. He never listened to me. I finally got him to let me know the email addres... read more
Business response:
Dear customer,Were very sorry to hear about your recent experience. Thats not the kind of service we aim to provide. We take both ride quality and interactions with our team seriously, and wed like the opportunity to fully review what happenedincluding your concerns about the driver and the conversation with our supervisor.If youre open to it, please call us and ask to speak with a supervisor, or email us at ********************************** so we can look into this further. We also want to make sure this driver is reported... read more
They signed me up for a membership without my approval. They ask if I wanted a membership and I said NO. They continued to get me a ride. Never once did they say I had to have a membership. Now they will not cancel my membership and refund my money, even after I completed all the required steps to cancel it. I have had to cancel my card and they have caused me a lot of anxiety. I recommend not using them. They take advantage of elderly people.
Business response:
Dear customer,Thank you for taking the time to leave a review. Were truly sorry to hear that your experience with GoGoGrandparent left you feeling frustrated. Our intention is never to cause confusion or distressespecially for those reaching out for help navigating transportation and delivery services.We reviewed the calls in detail and want to acknowledge that both operators took considerable time walking you through our services, explaining pricing, and answering your questions with patience and care. You were informed of ... read more
Driver drop us off at the wrong location. I believe the operator gave the driver the wrong airport terminal at ***. Driver did not want to help and told me I needed to take a different ride if I wanted to get to my terminal. Was not helpful at all.
Business response:
Dear customer,We're so sorry to hear about your experience at *** and that you were dropped off at the wrong terminal. Thats absolutely not the level of service we aim to provide, and we completely understand how frustrating and stressful that must have beenespecially when traveling.A supervisor will be reaching out to speak with you directly. If were unable to connect, theyll leave a voicemail, and youre always welcome to call us back and ask to speak with one right away.We want to make this right and ensure that driver is ... read more
Frequently asked questions about GoGoGrandparent
How is GoGoGrandparent rated?
GoGoGrandparent has a 4.3 star rating with 2,744 reviews.
When is GoGoGrandparent open?
GoGoGrandparent is open now. It is open 24/7.