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GoGoGrandparent
About this business
It went horrible!!!! The driver wasn't very competent and very unprofessional and NOT friendly at all. She was hateful and very upset because I failed to tell them to put building number with the apartment number, which I did tell them the building number, she said, "no you did not" and was looking for the order screen and said, "oh I must have deleted it" da her fault and it was on the receipt that GoGoGrandparent emailed me. I think she deleted it by mistake and burned me! I told her when she put in the gate code and it ra... read more
Business response:
Dear Customer,Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you faced during your ride. This is certainly not the level of service we aim to provide, especially for our valued customers like yourself.**** filed a request for a supervisor to contact you directly to address your concerns and assist you further. If theyre unable to reach you, they will leave a voicemail with instructions on how to get back in touch. Youre also welcome to give us a call at ***********... read more
I signed up to this company to obtain a single ride the day before I needed it. The signup process was much longer than the ride (4 miles). Password issues prevented me from downloading the Uber app. Maybe Uber in ***** is OK. I almost never need a ride. Calling them was problematic at best. Several times I ended up in a chat GPT loop, constantly starting over. Multiple people tried multiple times from different phones (The other people calling asked for my cell phone number 4 times because they were calling from landline. T... read more
Business response:
Dear **************,We are truly sorry to hear about your frustrating experience. We understand how disappointing it must have been to be left without the assistance you needed, and we sincerely apologize for any inconvenience this has caused. Your concerns are important to us, and we would like to address them directly.Unfortunately, we have been unable to find the account linked to this review, which limits our ability to fully investigate what happened. We would greatly appreciate the opportunity to resolve this matter fo... read more
Would give 0 stars if could First time used this company had put in address wrong instead of being at Dr ****** I was in a residential area and since I was brought to address driver had I had to get out and wait for another driver to be sent I am 73 years Old in a ****** and left in 110 degree heat . Next time try to use them set up appoint for Friday they send two drivers on Thursday of which I got charged a no show fee that is now in review I got to my appointment Friday fine but when was time to be picked up got recording... read more
Business response:
Dear Customer,We are truly sorry to hear about the difficulties you faced while using our service. This is certainly not the experience we aim to provide, and we deeply regret the inconvenience you endured. Leaving you in such a challenging situation is unacceptable, and we want to assure you that this matter is being taken very seriously.We have filed a request for a supervisor to contact you directly to review what happened and to make things right. If the supervisor is unable to reach you, they will leave a voicemail with... read more
When using an Uber driver you can get stranded until yo get a driver whom will call you when they arrive & try to track you down to get a ride! I called & the ***** driver in a red car never appeared! HE Cancelled saying he could not find me, as I was sitting outside the whole time at front of building where valet parking was offered at ***************************************************! I am being very specific so you know I am not exaggerating or just plain lying! A second driver in a dark blue ***** did finally take me h... read more
Business response:
Dear Customer,We are sincerely sorry to hear about your experience. This is certainly not the level of service we strive to provide, and we understand how frustrating it must have been to be left waiting without clear communication. We have filed a request for a supervisor to review your account and reach out to you directly to address these issues.If, for any reason, the supervisor is unable to reach you, they will leave a voicemail with further instructions. In the meantime, you are more than welcome to give us a call at *... read more
Someone suggested GoGoGrandparent might be a solution for the driving needs of my 85-year-old mother who is not handy with "smart" phones. *** come-ons for the different types of accounts suggested all sorts of personal service. I invested $124.68 for a basic one, thinking it could help get my mother to her next eye doctor *********** a few months. When the *********** was a day away I went to the site to order the ride but it was so robot-automated I could not make it understand that I was not the person being driven. As I ... read more
Business response:
Dear Customer,Thank you for sharing your feedback with us. We deeply apologize for any confusion or frustration youve experienced with our service. We understand how important it is to find a reliable and straightforward service for your mothers transportation needs, and we sincerely regret that your first experience with us didnt meet your expectations.Upon reviewing our records, it appears that the registration for the yearly membership was completed online. Our system is designed to provide all the necessary information d... read more
False information provide and charged us a different amount for service
Business response:
Dear Customer,We sincerely apologize for the inconvenience you've experienced with our service and for any discrepancies in the information provided or charges incurred.We are currently filing a Supervisor Callback request to investigate this matter thoroughly. If our supervisor is unable to reach you by phone, they will leave a voicemail to inform you that they attempted to contact you.Please feel free to call us back at ************** and ask to speak with a supervisor so we can assist you further and work towards resolvin... read more
Truly shocked by my first interaction with Gogograndparent. Signed up for my grandma, put her credit card in and then the page timed out. So, I went through the process to re-register her. When I signed in, I went to sign up her membership, selected monthly basic so she could try it out, then get an email that her monthly basic membership will start July 28, 2025, after her annual membership ends. I was shocked, since I didn't select a membership at all. I called them immediately to get the membership corrected, spoke to one... read more
Business response:
Dear Customer,We sincerely apologize for the frustrating experience you've had with GoGoGrandparent, and we understand how concerning it must be to encounter these issues with your grandmother's membership.Unfortunately, we were unable to locate the account with the information provided. However, we want to help resolve this situation as quickly as possible. We kindly ask that you give us a call at ************** and request to speak with a supervisor who can assist you directly and work towards a resolution.During the regis... read more
Took 2 rides with them . Going to appt. Driver wore a headset the entire way. Never took off. Didn't speak. Isn't that illegal. Windows wide open hair going all over the place and I tried to get him to shut but I guess wasn't hearing with headset on. That was about $44.00. Coming back driver almost hit a vehicle so drove slow the whole way air conditioning on was so cold. Again not very polite. Cost me ***** to get home. Way too much money. On a fixed income. I emailed and its Wed and there now getting back to me. I dont lik... read more
Business response:
Dear Customer,We are truly sorry to hear about your recent experiences, and we understand how frustrating and disappointing this must have been for you. The behavior you described from both drivers is unacceptable and does not reflect the standards we aim to uphold. We are taking this matter very seriously and are scheduling a supervisor to provide you with a callback to address these issues and ensure that the drivers are reported.We strongly encourage all customers to contact us immediately at ************** to report driv... read more
Beyond disgusted with the customer service of this company. Got my dad set up with a ride. He was waiting for **************************************************************************** 5 minutes. My dad is 81 years old. No one showed up. I called this company and they told me his ride had been canceled because they were looking for a smaller vehicle, but failed to call my dad or myself. I deactivated my account and still haven't received a refund for my subscription. It's been nearly a month.
Business response:
Dear Customer,We are truly sorry to hear about the inconvenience and frustration you and your father experienced with our service. We deeply regret the delay and the lack of communication regarding your father's ride.We did attempt to send a driverfive drivers, in factbut unfortunately, each time the available vehicles in the area were too large, such as SUVs and trucks. We acknowledge our responsibility for not contacting you sooner during this process. Our system was continuously trying to find a suitable driver, but we un... read more
Frequently asked questions about GoGoGrandparent
How is GoGoGrandparent rated?
GoGoGrandparent has a 4.3 star rating with 2,744 reviews.
When is GoGoGrandparent open?
GoGoGrandparent is open now. It is open 24/7.