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Golf Mill Ford
- Car Dealers
- Niles, IL
About this business
Location details
9401 N Milwaukee Ave, Niles, IL, 60714, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
We purchased a used car and a Ford extended warranty for my daughters car 8 months ago. She is now having engine trouble. They are expecting me to authorize a special diagnosis process that will cost between $300-$1500, they can't tell me how much it will be- and IF the problem they find is a covered problem they will reimburse the diagnostic cost, if not, its my responsibility. I called the dealer and talked to the servicemanager, then asked for his manager. Never got a call back. So my daughter has no car to drive and I'm ... read more
Business response:
Hi, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Golf Mill Motor Sales, Inc.. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give us a call at (847) 470-9800 and we will do our best to make this better. We hope to hear from you soon.
Vehicle listed at $60k and got a call back and they said $80k. Told me that the all wheel drive option was hard to find so that's why it was more. I said well lets just go with real wheel drive then and they said it'll be the same price. They are shady.
Business response:
Hi Parks, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (847) 470-9800 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Called about a used car asked the internet lady Jackie to send us pics of the car we were 50 miles away she sent us pictures that had nothing to do with the actual car that was damaged in the front and back and the store manager Ed said he couldn’t do anything about it. Awful service
I would be very careful before buying a car from Golf Mill Ford. I traded in my 2018 Ford Escape for a 2021 Ford Eco Sport. This was supposed to be a certified used car with 5000 miles. I drove the car that night and noticed it was pulling to the right. Also, noticed a particular radio station 94.7 was frozen saying it was playing a certain song. I went in on Friday morning and asked if we could cancel the deal the sales manager Ralph said I had buyers remorse and they had already paid off my car. They will look into the pro... read more
Business response:
Hello, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Golf Mill Motor Sales, Inc.. Please give us a call at (847) 470-9800 and we will do our best to make this better. We hope to hear from you soon.
Very disappointing. After signing a buyer retailer's order, putting down a $1000 deposit and waiting 5 months for our new car, we were told that the price increased $4000. (Not including taxes or interest) Dealer said he had no control over price increase and refused to honor our agreement or call the Ford manufacturer to settle the price change. We called the manufacturer and were told pricing is up to the dealer. We told the dealer this and he still refused to sell it to us for the originally agreed upon price. He lied to ... read more
Deceptive practices. They advertise MSRP, you contact them to get a firm price, and they will not give you one. When asked if there is a markup they spring it on you that there is but wont tell you what it is. Not only is that immoral, it is also illegal, and they will be reported to the AG regarding their deceptive practices. I would like to know ahead of time what I will be paying for a vehicle before driving 2 hours with tolls. They want my business, they need to earn my trust first, they didn't.
Bait and switch. Read the reviews they are accurate. They said they had vehicle. Got here exactly 45 min later they it had sold previous day. But of course had something else to show me. WASTE OF TIME! Skip this dealer! No good
Business response:
Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (847) 470-9800 so we can work towards a resolution. We look forward to hearing from you. Take care!
I placed a factory order for a vehicle at an AGREED UPON MSRP. Went to pick up the vehicle, and that's when the stereotypical xxxx bait and switch behavior ensued. MSRP had increased $1100. First red flag. Fine I'll suck it up. But because the 'Market Value' had increased, they tried to demand a $4995 Customer Care Protection Plan or something. Took 45 minutes, back and forth, for them to remove. Multiple times the salesman tried to explain that they had to get prices up to the Market Value. So much for an agreed upon price ... read more
Business response:
As one of our valued clients, we are discouraged to hear that we were unable to reach an agreement on the vehicle you were interested in. We work hard to provide professional, no-pressure service, full disclosure, and transparency. Please reach out to us at your earliest convenience so we can review the details of your particular situation and work with your to resolve this situation as best as we can. We hope to hear from you soon.
Horrible, misleading dealer practices. Many people are hit with market adjustments!! Don’t go here.
Business response:
Hi, thank you for bringing this experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please give us a call at (847) 470-9800 and we will do our best to make this better. We hope to hear from you soon.
Frequently asked questions about Golf Mill Ford
How is Golf Mill Ford rated?
Golf Mill Ford has a 4.4 star rating with 7,649 reviews.
When is Golf Mill Ford open?
Golf Mill Ford is closed now. It will open tomorrow at 9:00 a.m.