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Grand Legacy At The Park
- Hotels
- Anaheim, CA
About this business
Location details
1650 S Harbor Blvd, Anaheim, CA, 92802, United States
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Didn't love how much we paid for what we got, but would consider staying again. It was a little old and musty smelling, but served its purpose. Wish there was breakfast included as well. It was a super quick walk to Disneyland!
Business response:
Your comments are extremely valuable, and we thank you for taking the time to share your experience. We hope that you would give us another opportunity to better serve you.
Fair One of the main reasons I booked this place was because it advertised the rooftop bar where you can see the fireworks, the bar was closed for a private function every single night. The room was fine but could definitely use an upgrade. It was very noisy, people wheeling suitcases past the room was extremely loud, as was the air-conditioning in the room The proximity to Disneyland was fantastic
Business response:
Thanks for staying with us. We appreciate your feedback!
Not bad Good coffee at the lobby
Business response:
Thanks for staying with us. We appreciate your feedback!
Good No flexibility for early check-in and late check-out. As expected
Business response:
Thanks for staying with us. We appreciate your feedback!
Great location, poor beds. Bed was very hard and uncomfortable. Did not sleep well. Walls are thin so people walking by with suitcases were very loud. Could hear every word of neighbors conversation but they weren't shouting. Location is fantastic! 5 min walk to Disney entrance! Room was far enough from street to avoid traffic noise. Clean, enough amenities in room. Coffee and mini-fridge were helpful. Water pressure in shower was good.
Business response:
On behalf of our entire staff, we apologize for the concerns you have about your experience at this hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations.
がっかり 家族で宿泊したが、子供も大きくなったし、ディズニーランドの後に添い寝では疲れが取れないので、ベッドが３つ（クイーンベッド２つとソファーベッド１つ）ある部屋（ラグジュアリープラス 2クイーン）を予約した。午前中に着いたので、チェックインせずに、部屋の場所をリクエストし、荷物（大小７つ）を預けて出かけたが、戻ってきたらそのリクエストが全く通っていなかった。荷物が多いのにフロントからもエレベーターからも遠くてたいへんそうだったので、部屋をかえてもらったが、グレードの低いベッドが２つしかない部屋にされた。内線電話でクレームを言うとエキストラベッドを持って来てくれたが、部屋がとても狭く居心地が悪かった。しかも、部屋のグレードが下がったにもかかわらず、予約時の料金を支払わされた。予約前に調べた時に、料金の差が結構大きかったので納得がいかない。あの部屋であの値段だったら、もう少しディズニーランドに近いホテルもあったのにと思う。こういうことがあったので、もうここには泊まらないと思う。 ディズニーランドに徒歩で行ける。近くにパンケーキ屋さんやステーキハウスがある。ディズニーランドとは反対方向だが、１ブロックほどのところにドラッグストアがあって、水やお菓... read more
Business response:
Hello Reiko, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at Grand Legacy At The Park we would like to apologize for the issues you encountered at our hotel.
Will never return This is a MOTEL and is falsely advertised as a “Hotel.” Room was low quality and opened directly to a parking lot with spaces close to your door. Employees congregated outside our room which was next to laundry room. Just awful. We were duped to book here. Nothing
Business response:
Hello, Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly at 714-772-0440 so we can discuss your experience further. Thank you again for your feedback and for choosing The Grand Legacy Hotel.
Fair
Good
Frequently asked questions about Grand Legacy At The Park
How is Grand Legacy At The Park rated?
Grand Legacy At The Park has a 4 star rating with 11,687 reviews.
When is Grand Legacy At The Park open?
Grand Legacy At The Park is open now. It is open 24/7.