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Grand Legacy At The Park
- Hotels
- Anaheim, CA
About this business
Location details
1650 S Harbor Blvd, Anaheim, CA, 92802, United States
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Great Front desk people were friendly and polite Short distance to Disney resort
Business response:
Hey Yasuko, Thank you for your review we greatly appreciate it. Hope to see you soon!
Probably would not stay again for the value Room was to dark! Needs lighter paint and more overhead lighting. Bathroom fan is NOT strong enough! Rooftop restaurant was closed while we were there :-( Check in staff were great! Location fantastic!
Business response:
Thank you for your feedback see you soon!
Very Poor
Disappointing I Have never paid $600 for a room and then be charged $24 dollars to park my vehicle on site!!!! Rooms were nice and clean.
Business response:
Hello, Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly so we can discuss your experience furthe
Poor
Good No breakfast Loud carts going up and down outside rooms either cleaning staff. Close to Disney Friendly staff
Business response:
We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at Grand Legacy At The Park, we sincerely apologize for the noise issues caused by the housekeeping carts during your stay.
Disappointing Pool and hot tub water were very dirty Location was perfect Female front desk staff were rude and unhelpful The evening male staff were very polite and helpful Broken coffee machine, at 5am there was no one to help get a working machine Had to leave property to find coffee
Business response:
We sincerely apologize that one of our front desk associates did not meet our usual high standards of outstanding customer service. Our team takes great pride in creating a warm and welcoming environment for all our guests, and we regret that this was not your experience. Please rest assured that we have re-trained our staff as needed to prevent this from happening in the future. Thank you for taking the time to share your feedback about your recent stay. On behalf of everyone at Grand Legacy At The Park, we extend our since... read more
Good
Wouldn’t book again Outdated, humid and musky as soon as you walk in the room. The fan in the bathroom turns on but doesn’t actually help with moisture control. I felt like I was duped because the pictures were nice and reviews good but felt like I was at a motel 6 before they started to remodel. I definitely would never book again unless they do some serious remodeling. It’s very small cramped rooms bed so close to a small space you need to walk by to use the restroom. The room I had should only be for one bed it’s that sma... read more
Business response:
Hello, Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly so we can discuss your experience further.
Frequently asked questions about Grand Legacy At The Park
How is Grand Legacy At The Park rated?
Grand Legacy At The Park has a 4 star rating with 11,687 reviews.
When is Grand Legacy At The Park open?
Grand Legacy At The Park is open now. It is open 24/7.