This profile has been claimed by the business owner or representative.
Grand Prairie Ford
- Car Dealers
- Grand Prairie, TX
About this business
Location details
701 East Palace Parkway, Grand Prairie, TX, 75050, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Great product knownledge and very accomodating. Max was able to anser every question and we were in and out with new truck in an afternoon
Business response:
We sincerely value your positive feedback about your experience with us. It's wonderful to hear that you found our team's product knowledge helpful and that we were able to accommodate your needs effectively. We're pleased that all your questions were answered thoroughly and that you were able to complete your new truck purchase so efficiently in just one afternoon. Your experience reflects our commitment to providing knowledgeable service and making the process as smooth as possible for our customers. Thank you for choosing... read more
We’ve bought several trucks from Grand Prairie and Jackie Mercer always makes our sale easy
Business response:
Your feedback is incredibly valuable to our team at Grand Prairie Ford. We are so glad to hear that you have chosen us for multiple truck purchases over the years. It means the world to us when customers return and trust us with their vehicle needs. Your experience with our sales process being smooth and straightforward reflects our commitment to making car buying as pleasant as possible. We truly appreciate customers like you who take the time to share their positive experiences, and we look forward to serving you again in ... read more
The experience was great. Happy with the purchase I'm big fan of the 2 years of free oil changes
Business response:
We are honored to hear about your wonderful experience with us. It sounds like you had a smooth and satisfying purchase process, which is exactly what we strive for with every customer. We're thrilled that you're enjoying the benefit of complimentary oil changes for two years - it's one of the ways Grand Prairie Ford shows our commitment to taking care of our customers long after they drive off the lot. Your satisfaction means everything to us, and we appreciate you taking the time to share your positive feedback.
Great service and got me a great deal on a brand new car. I like my new car
Business response:
Thank you for sharing your wonderful experience with us! We are delighted that our team provided exceptional service and helped you secure an outstanding deal on your new vehicle. Knowing that you are pleased with your purchase brings us tremendous joy. Your kind words about the service you received are truly appreciated, and it's fantastic to hear that everything met your expectations. We hope your new car brings you many years of reliable and enjoyable driving experiences.
Excellent service and always striving to make the customer feel comfortable and important and welcome. Putting the customer first.
Business response:
Thank you for sharing your positive feedback! We're thrilled to hear that you feel comfortable, important, and welcome. Putting our customers first is always our top priority. We appreciate you taking the time to let us know that we provided you with a great experience. We look forward to seeing you again soon.
Ryan was an outstanding sales rep & I would recommend others to work with him in the future.
Business response:
Thank you for sharing your positive feedback! We're thrilled to hear that Ryan provided you with an outstanding experience. We appreciate your kind words and your recommendation. We look forward to assisting you with any of your future needs.
Eager to sell, but lacking in the customer satisfaction area and post sale resolution to fix noted vehicle problems and team/staff/service dept is lacking in customer courtesy. Waiting on part to fix washer fluid that should have been caught and cared for in vehicle inspection phase. Lack of followup and status on ordered part.
Business response:
Thank you for sharing your feedback. We're concerned to hear that your experience after the sale didn't meet your expectations. Our goal is to ensure customer satisfaction at every stage. We take all feedback regarding our service team and communication seriously. We'd like to understand your situation further. Please reach out to Maricela Vera at Mvera@grandprairieford.com so we can address your concerns.
Nice and easy to work with. Went above and beyond. Not pushy at all. Will definitely be back again.
Business response:
We are glad to hear that you found our service nice and easy to work with. Thank you for sharing your experience with us.
I was greeted by a sales person and directed where to find Parker. Once i found the truck i wanted, it was a very quick process. Parker was great at explaining everything the truck offered and also took the time to set up my Ford app and connect my phone to the radio. I highly recommend Parker for your next purchase. Braylon was the finance person that finalized my sale. He took the time to explain everything and got me out quick. All in all it was the quickest truck purchase ever for me.
Business response:
Your feedback is incredibly valuable. We're thrilled to hear about your positive experience with Parker and Braylon. Thank you for sharing your experience!
Frequently asked questions about Grand Prairie Ford
How is Grand Prairie Ford rated?
Grand Prairie Ford has a 4.3 star rating with 10,776 reviews.
When is Grand Prairie Ford open?
Grand Prairie Ford is open now. It will close at 8:00 p.m.