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Grand Prairie Ford
- Car Dealers
- Grand Prairie, TX
About this business
Location details
701 East Palace Parkway, Grand Prairie, TX, 75050, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
My vehicle was service and I felt the difference when it was driven. It drives a lot better. Thanks to Bradley assistance I was able to setup a payment plan with Sunbit.
Business response:
We are utterly delighted to hear about your wonderful service experience with us. It's fantastic that you noticed such a significant improvement in how your vehicle drives after the service - that's exactly what we strive for with every customer. We're also thrilled that Bradley was able to help you set up a convenient payment solution through Sunbit, making the process smooth and manageable for you. Your satisfaction with both the quality of our work and the financing options available means everything to us at Grand Prairi... read more
With employees like K Shackelford that are very polite and customer friendly, it's a good experience going to Grand Prairie Ford to service my vehicle.
Business response:
We are overjoyed to hear about your positive experience with our service team. It's wonderful to know that our staff provided you with courteous and customer-focused service during your vehicle maintenance visit. Your kind words about the polite and friendly approach you received mean a great deal to us. We take pride in creating welcoming experiences for every customer who visits Grand Prairie Ford, and it's rewarding to know we succeeded in making your service appointment a good one. Thank you for choosing us for your auto... read more
Setting apptvwas easy. Checking went smoothly. Car was ready sooner than I expected! Pick up was simple. ( I'm having deja vue...could have sworn I've already replied about this. I'm ignoring any more texts on this matter.) Thank you!
Business response:
We are happy to hear that your appointment scheduling went smoothly and that your vehicle was prepared ahead of schedule. It's wonderful to know that both the check-in process and pickup were straightforward for you. We appreciate you taking the time to share your positive experience, and we look forward to serving you again in the future.
Excellent and friendly service Everyone is way welcoming and courteous i like how they send me a video of the service
Business response:
Thank you for your wonderful feedback about your experience with us. We are delighted to hear that our team provided you with such welcoming and courteous service. It means so much to know that you felt comfortable and well-cared for during your visit. We are thrilled that you appreciated receiving the service video - we believe in keeping our customers informed and connected throughout the process. Your kind words about our friendly approach truly brighten our day and motivate us to continue delivering exceptional experienc... read more
Antonio was great! He kept us updated on everything that was going on. Only downfall was the rental car situation. I was not able to get one because there wasn’t one available which really was the only inconvenience
Business response:
We are ecstatic to hear about your wonderful experience with our team! It sounds like you received excellent communication and support throughout your visit, which is exactly what we strive to provide every customer. We understand that transportation options can sometimes present challenges, and we appreciate your patience regarding the rental vehicle availability. Your feedback helps us continue to deliver outstanding service while also identifying areas where we can enhance the overall experience. Thank you for taking the ... read more
Excellent With the whole dealership, I really don't know, but I would say that Nelson in the service department is excellent and honest.
Business response:
We are thrilled to hear about your positive experience with our service team! Your recognition of the outstanding and trustworthy service you received means so much to us. It's wonderful to know that the dedication and integrity shown in our service department made such a strong impression on you. We truly value customers like you who take the time to share their experiences, and we're grateful for your trust.
Chronic problem with GPS. Ford finally approved a TCU replacement after months of reprogramming attempts that fixed it.
Business response:
We are thrilled to hear that your GPS issue has finally been resolved! We understand how frustrating it can be to deal with a persistent technical problem, and we appreciate your patience while our team worked through the various troubleshooting steps. It's wonderful that the TCU replacement ultimately provided the solution you needed. Your experience helps us better understand these technical challenges and continue improving our service process. Thank you for staying with us through the resolution and for sharing your posi... read more
Friendly and mindful He was friendly and always helped me out when I called with a troublesome warranty claim
Business response:
We are overjoyed to hear about your positive experience with our team. It means so much to know that our staff provided you with the friendly and attentive service you deserved, especially when navigating warranty matters. We understand that warranty situations can be challenging, and we're pleased that our team was able to assist you every step of the way. Your feedback about the helpful support you received truly highlights our commitment to being there for our customers when they need us most. Thank you for taking the tim... read more
Brought in my 2022 ford escape to the Grand Prairie Ford dealership and was treated very well. I usually have a good experience, but this recent visit was particularly special. Nelson helped me to understand why I was having certain issues with my vehicle, explained the process, kept me updated all the way up until the moment I arrived to retrieve my Escape. Nelson is Very professional and friendly.
Business response:
We are utterly delighted to hear about your wonderful experience with your service visit. It's truly rewarding to know that you felt well cared for and that this visit was particularly meaningful for you. We're pleased that Nelson was able to clearly explain the issues with your vehicle and walk you through our service process while keeping you informed every step of the way. Your recognition of his professional and friendly approach means so much to our team. We appreciate your continued trust in us and are grateful that yo... read more
Frequently asked questions about Grand Prairie Ford
How is Grand Prairie Ford rated?
Grand Prairie Ford has a 4.3 star rating with 11,527 reviews.
When is Grand Prairie Ford open?
Grand Prairie Ford is open now. It will close at 8:00 p.m.