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Grand Prairie Ford
- Car Dealers
- Grand Prairie, TX
About this business
Location details
701 East Palace Parkway, Grand Prairie, TX, 75050, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
A great team that has passion for customer service. The atmosphere at the dealership was very warm and pleasant.
Business response:
We are overjoyed to hear about your wonderful experience with our team. Your recognition of our dedication to exceptional customer service truly means the world to us. We work hard to create that welcoming and pleasant environment for every guest who walks through our doors, and knowing that you felt this warmth during your visit fills us with pride. Thank you for taking the time to share your positive feedback - it motivates our entire team to continue delivering the passionate service that makes each customer feel valued a... read more
Fast service and I like how they sent me notice beforehand of what needed to be done to my vehicle.
Business response:
We are excited to hear about your positive experience with our service team. Your feedback about the quick turnaround time shows us that our efforts to provide efficient service are making a difference. We're especially pleased that you appreciated receiving advance notification about your vehicle's maintenance needs - keeping our customers informed every step of the way is something we take pride in. Thank you for choosing Grand Prairie Ford and for taking the time to share your experience.
Advisor was great but it's ridiculous that you have an appointment and you still have to wait 2 1/2 hours for an oil change
Business response:
We appreciate your input regarding your recent service experience. It's wonderful to hear that your advisor provided excellent assistance during your visit. We understand how frustrating it can be when service takes longer than expected, and your feedback is valuable to us as we work to improve our scheduling and service efficiency. We would like to discuss this experience further and address your concerns directly. Please contact Victoria Courtney at 855-971-6306 so we can better understand what happened and work to prevent... read more
Quick, all service explained well,and very happy with the service She was a really good employee of the dealership
Business response:
We are thrilled to hear about your positive experience with our service team. It sounds like everything was handled efficiently and you received clear explanations throughout the process. We truly appreciate your kind words about our team member - having dedicated employees who provide excellent customer service is something we take great pride in at Grand Prairie Ford. Thank you for taking the time to share your feedback about your visit.
The process of taking my truck to get repaired was quick and easy. They gave me updates on where there were in the process and provided me a rental until the repairs on my truck was completed.
Business response:
Thank you for sharing your positive experience with our service team. We're delighted that bringing your truck in for repairs was such a straightforward experience for you. It's wonderful to hear that our communication kept you well-informed throughout the entire repair process. We understand how important it is to stay connected with our customers during service visits, and providing you with a rental vehicle while we worked on your truck demonstrates our commitment to keeping you mobile and minimizing any disruption to you... read more
Pleased with everyone involved, from service to tech, had to bring it back a couple of times for recall. All issues resolved
Business response:
We are excited to hear about your positive experience with our service and technical teams. Your satisfaction with everyone involved in helping you means so much to us. We understand that handling recall work required multiple visits, and we truly appreciate your patience throughout the process. It's wonderful to know that we were able to completely resolve all the issues you encountered. Your feedback reinforces our commitment to providing thorough and reliable service to every customer who trusts us with their vehicle need... read more
CHRIS Was very pleasant and very helpful. I look forward to bringing more vehicles to get repaired at Grand Prairie Ford. I am a dealer and I respect the fact that they got the car in and out with expediency and courteousness Joe Parsons BP AUTO GROUP
Business response:
Thank you for your wonderful feedback about your service experience with us. We're delighted to hear that Chris provided such pleasant and helpful assistance during your visit. It's fantastic to know that we were able to handle your vehicle repair with the speed and courtesy that you expected. Your recognition of our team's professionalism means a great deal to us. We truly appreciate your trust in bringing your vehicles to Grand Prairie Ford for service, and we look forward to continuing to serve you with the same level of ... read more
I made my appointment with very short notice. My service advisor, Chris Sloan was very friendly, and courteous.
Business response:
We are thrilled to hear about your positive experience with us! Your feedback about scheduling with short notice and receiving friendly, courteous service truly means a lot to our team. We understand that sometimes automotive needs arise unexpectedly, and we're proud that our staff was able to accommodate you promptly while still providing the quality service you deserve. Your kind words about the professional and welcoming assistance you received reflect the values we strive to uphold every day. Thank you for choosing Grand... read more
I enjoyed every part of the experience and appreciate the in-depth feedback and video of my car's tune up.
Business response:
We're thrilled you had a wonderful experience! Your satisfaction with our comprehensive service and detailed communication means so much to our team. Thank you for choosing Grand Prairie Ford and for sharing your feedback!
Frequently asked questions about Grand Prairie Ford
How is Grand Prairie Ford rated?
Grand Prairie Ford has a 4.3 star rating with 11,527 reviews.
When is Grand Prairie Ford open?
Grand Prairie Ford is open now. It will close at 8:00 p.m.