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Grapevine Lincoln
- Car Dealers
- Grapevine, TX
About this business
Location details
801 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Disappointed in advertised price vs F2F quote and a Disappointed in advertised price vs F2F quote and a number of hand-offs that did not allow continuity. Quoted price and mileage was no where near the advertised price. The focus was to get you to the facility and not to have alignment on expectations prior to making the trip.
Business response:
Hi MC. Thank you for the feedback, and I am very sorry you felt misled. Here at Grapevine Ford, we always want to do everything in our power to get our customers the best deal possible on their vehicle. We will be looking into your complaint further to address the issues you came across. We’d like to discuss your complaints and see if there’s anything we can do to address these concerns. Please reach out to our Customer Loyalty Director, at (817) 481-3531 or email at [email protected].
Was flawless. Was flawless. And very professional..I appreciated the entire transaction. Salesman was easy to work with..
Business response:
We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
Blaine (internet sales manager) & Garry (finance Blaine (internet sales manager) & Garry (finance manager), are the best! They are both so friendly and worked hard to find us additional discounts. Their customer service is superb! We highly recommend this team and Grapevine Ford.
Business response:
Thank you for the kind words, Alan! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. --Customer Loyalty Director
Always great customer service and support from the team Always great customer service and support from the team at grapevine ford Irving and I will continue to use the service.
Business response:
I'm happy to hear it, Fray! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Customer Loyalty Director
The sales people were good but they dealership added The sales people were good but they dealership added ~$10,000 in addons to the out-the-door price making the advertised price a total farce.
Business response:
Thank you for taking the time to rate us. We're always striving to improve, and we'd like to hear more about your experience. To tell us more, you can contact our Customer Loyalty Director, at [email protected].
I enjoyed my experience with Grapevine Ford! I enjoyed my experience with Grapevine Ford! My salesman was Miguel. I told him what I could afford as a down payment and my payment range per month that I could not exceed him and Garry crunched the numbers and were able to find me a 2022 Nissan Kicks with low miles and the payments were below my max. I am so happy with my purchase and admire the customer service they both have shown me every step of the way!
Business response:
Glad we could help! Thank you for choosing Grapevine Ford, Myriah. Please let us know if you need anything in the future. -- Customer Loyalty Director
The new car was in inventory with all of the desired The new car was in inventory with all of the desired features and was also equipped with my preferred tire brand. The dealership environment is friendly and comfortable. The sales team is knowledgeable and they’re good listeners when purchase goals or limits are communicated. I was treated kindly and professionally. The sales team also presents themselves, in dress and grooming, as corporate professionals. The finance staff was efficient, clarified all questions and presen... read more
Business response:
I’m glad you had a great experience, Mary. Please let us know if we can help you with anything in the future. --Customer Loyalty Director
As soon as we pulled into the service area we were As soon as we pulled into the service area we were greeted by Brendan Garner. He took care of us immediately. After the paperwork was complete he took time to show us a couple new vehicles eventhough he is a service manger. Finally and unexpected he arrange an Uber back to our home. We are very impressed by such personalized service. A great place
Business response:
Thank you for sharing your experience. We thank you for being a Grapevine Ford customer, and we look forward to serving you again. --Customer Loyalty Director
Professional service and good communication all around on Professional service and good communication all around on a recall appointment, plus performed a checkup.
Business response:
Thank you for taking the time to share your experience. We are happy to read that our team has been able to provide exceptional service for you. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty.
Frequently asked questions about Grapevine Lincoln
How is Grapevine Lincoln rated?
Grapevine Lincoln has a 4.5 star rating with 4,747 reviews.
When is Grapevine Lincoln open?
Grapevine Lincoln is open now. It will close at 8:00 p.m.