Grapevine Lincoln

4.5

Car Dealers
Grapevine, TX

About this business

Automotive Car Dealers

Location details

801 E State Highway 114, Grapevine, TX, 76051, United States

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Weekday	Schedule	Status
Mon	7:00 a.m. to 8:00 p.m.
Tue	7:00 a.m. to 8:00 p.m.
Wed	7:00 a.m. to 8:00 p.m.
Thu	7:00 a.m. to 8:00 p.m.
Fri	7:00 a.m. to 8:00 p.m.
Sat	7:00 a.m. to 8:00 p.m.
Sun	Closed

4.53,278 reviews

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Jonathan

7 years ago

Deceptive Advertising I have bought two vehicles from Grapevine Ford and everything was great but now they are engaging in faulty and deceptive advertising. Grapevine Ford post the MSRP on their website but the actual resale could be 20% higher. It is acceptable to add a premium due to demand and availability but they need to make that clear on advertising and sticker price. All other dealerships advertise true price. Very disappointed as they were very straight forward in the past.

Business response:

Jonathan, we take customer satisfaction very seriously here at Grapevine Ford, and we'd love to hear more about your experience. Please reach out me, Dub Summers, Customer Loyalty Director at (817)756-5817 or email at dsummers@grapevineford.com.

John

7 years ago

Where do I start? Let me preface this review to say that I drove 7 hours to look at and purchase my daughter's car form this dealer. I saw the car with the advertised of 19,900.00 and decided to contact them. I locked in the price and financing through USAA and was assured by them that that was the price that I would pay and that the car was certified pre-owned and very clean, so we drove the 7 hours to go look at it with the intention to purchase it. When we got there we noticed a couple of areas on the car that had been sc... read more

Business response:

John, we take customer satisfaction very seriously here at Grapevine Ford, and we'd love to hear more about your experience. Please reach out me, Dub Summers, Customer Loyalty Director at (817)756-5817 or email at dsummers@grapevineford.com.

Sandra

7 years ago

Poor customer service To say I am Disappointed is an understatement . Having done my research for the vehicle I wanted. Even going as far as getting pre approved. I headed to the dealership where the vehicle I wanted was at. I waited for assistance and after 30 minutes of waiting no help came. I then went inside and was advised everyone was busy at the time. I decided to wait inside my vehicle until a sales man became available. After 20 minutes I went back to wait by the vehicle in hopes of someone being able to assist me. ... read more

Business response:

Sandra, thank you for your feedback. I never want a customer to feel ignored while visiting us. Please reach out to me, Dub Summers, Customer Loyalty Director, at (817)756-5817 so I can speak with you about earning back your trust.

Pattid2013

7 years ago

Grapevine Lincoln doesn't honor sales agreements We bought our 2013 Lincoln MKX from Grapevine Lincoln as a new car. For the first two years they gave us great service and we loved our service advisor Randy. Randy has left and the service has declined. One of our biggest issues is we were promised a "loaner" car whenever we brought our car in for service that required more than a few hours and were told we were "elite" Customers. Now the new Manager is saying the loaner cars are reserved for their "elite" Customers who have ... read more

Business response:

Hello. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact me, Dub Summers, Customer Loyalty Director, at (817)756-5817 or email at dsummers@grapevineford.com.

bigfan

7 years ago

Fantastic customer service Our experience at Grapevine was awesome. Very personable friendly salesman Brandon, who with everyone made our visit and our purchase fantastic. We're most definitely going back

Business response:

Hey Bigfan. Thanks for the kind words! We always love to hear from satisfied customers! If you were 100% satisfied with your visit, would you mind giving us 5 stars? We want to make sure your rating matches your positive review! If there was anything we could have done to improve your visit, please let us know. You can contact me, Dub Summers, Customer Loyalty Director at (817)756-5817 or email at dsummers@grapevineford.com.

infinity q50

8 years ago

2016 Infinity Q 50 I was there to purchase 2016 Q50 . This car was transferred from their other dealership in Richardson . I offered them the price other dealership has advertised but they asked $1000 more .

Business response:

Brent

8 years ago

Why make an appointment? Why even have appointments for service at this dealership? I was scheduled for a simple oil change at 8:30 and finally left the dealership at 11:00 and this is the second time it has happened.

Sema Beavers

8 years ago

Ended up with a 2017 We have to sing the praises of Grapevine Ford. If you need a car now and you can take a drive, they are so worth it! Drive there now! My daughter?s car died very untimely right after Hurricane Harvey finished his business in Friendswood. Since so many cars were in such damaged (flooded) condition, including the ones located on car lots, we knew we would not have many choices since so many other affected people were also looking for their next car. After 4 days of looking, we found a 2016 Ford Focus onlin... read more

Carol in Dallas

8 years ago

Reliable Customer Service Service at Grapevine Ford has been excellent and I don't have to wait exceedingly long for my car. I love that the car gets a bath every time it goes in for service. I have no complaints and would recommend this company to you. I do have a hybrid C-Max and love driving it and especially love the 44 mpg.