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Grapevine Lincoln
- Car Dealers
- Grapevine, TX
About this business
Location details
801 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Disappointment After constant calls from their salesman all week to get me there I finally comes in Saturday at my APPOINTMENT time to be ignored for 2 hrs. Had time to go to Olive Garden to eat and return and still NO JEFFERY MOORE!! Even after asking for him as he stated in the remind email to do list when arriving. This guy never came out to introduce himself to me. Finally after 2hours someone finally came up to me to see how could HE...MR TY...Thank You Sir...help me. The services when started were fine but the professi... read more
Put some resources in the service department! The service shop needs some serious attention by upper management. Second time the vehicle has been In for the same problem. The process to drop a vehicle off is horrible and no organization.
VW GTI Called for an appointment and texted I was running late. Drove 40 mins just for them to say vehicle was sold and did not have the courtesy to call and notify me. Also one representative was really discourteous and rude.
First Time Customer I have a 2004 truck. It needed a recall airbag replacement. Took 2 years to get an appointment. Dropping off vehicle was pretty simple, but I had to figure their system out myself. No one there to direct me to right place. Service Agent was nice. He called and texted when truck was ready. Picking truck up was disappointing. A guy gave me my paperwork, had me sign it. Then he wanted me to go find my truck on the lot by myself! I said I have no idea where you put my truck. He sent someone to go get it. Said... read more
Won’t buy another Ford because of this Service Horrible handoff in service department. I will not buy another Ford because of this service center. Doesn’t matter if you have an appointment or not.
Poor service Tuck my f250 gas truck and was charged for diesel service and cant get any one to respond. The service adviser was Laura and was extremely rude.
Business response:
Troy, we take customer satisfaction very seriously here at Grapevine Ford, and we'd love to hear more about your experience. Please reach out to me, Stephanie Maggio, Customer Loyalty Director, at (817)481-3531 or email at [email protected].
Utter fail I took my car in for recall work - the headlights. The repair failed soon after but I kept driving until it got worse. I took it back and they said it was another part that failed. They didn’t call when the repairs were finished. I had to call them to find out why my car wasn’t ready. I went to pick up my car and there was a large part hanging loose. They apologized and ran it back to “fix that real quick.” I dropped off my borrowed car, got in mine, and discovered they haven’t fixed the problem at all. So now it’... read more
Business response:
Glad you had a great experience. Please let us know if we can help you with anything in the future. Stephanie Maggio, Customer Loyalty Director
Excessive wait time Made a warranty appointment for 7:00 am on Tuesday. Truck was purchased from the dealer. Did not begin work until the following Monday. Poor follow-up. Truck done the following Wednesday. Without vehicle for 9 days. Was not offered a courtesy vehicle or any other solution. Minor work was done. Not sure of the purpose of appointment. Communication and follow-up could be dramatically improved. Will not purchase from dealer again. Would recommend using other service facilities.
Business response:
Hello, we take customer satisfaction very seriously here at Grapevine Ford, and we'd love to hear more about your experience. Please reach out to me, Stephanie Maggio, Customer Loyalty Director, at (817)481-3531 or email at [email protected].
Lack of attention to details Very unhappy with the service there, came in with warranty work and then they came back with laundry list of items at very inflated prices. Then to top it off, I began noticing an oil leak from my car coming from the bottom. I took it in to my local Firestone where they found that the oil cap was left off. This created a mess on my engine and driveway. This is very unprofessional and confirmed why I will never bring my car in for service to Grapevine or buy a car there. Attention to detail and cu... read more
Frequently asked questions about Grapevine Lincoln
How is Grapevine Lincoln rated?
Grapevine Lincoln has a 4.6 star rating with 3,693 reviews.
When is Grapevine Lincoln open?
Grapevine Lincoln is closed now. It will open tomorrow at 7:00 a.m.