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Great Day Improvements
- Home Improvements
- Twinsburg, OH
About this business
Location details
2500 E Enterprise Pkwy, Twinsburg, OH, 44087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
After requesting more than half of the Job installation money as deposit, took them more than three months to complete the job. After many complaints about the poor quality of the job, they finally sent someone to finish it. Our complaints were ignored for months. They never addressed them. I thought they were sending a supervisor to inspect the poor job done but it never happened. I kept ignoring their bill and even called the office again. Left messages and sent emails. Of course they waited a whole year to take action kno... read more
Business response:
Your project was completed over a year ago, and we do not have any record of service concerns being reported to our office during that time. We understand from your review that you may have some unresolved issues, so our Field Supervisor will be reaching out directly to discuss them with you. At the same time, please note that your account remains past due, and we will continue efforts to collect the outstanding balance. Thank you.- The Patio Enclosures Team
DO NOT BUY FROM THEM!!! A family member of mine bought windows and had them installed! They are horrible and they done a lot of damage to her trim around the windows with alot more damage! I do not recommend! She has contacted them and they do not wish to fix their mess up! She needs her money back! I have hundreds of pics but obviously you cant post pics with your review!!!
WOULD NOT RECOMEND STARTED THIS PRODJECT IN MARCH AND STILL NOT COMPLETE .
I made a huge mistake using this company. It's been over a year. I paid for 15 windows and am still waiting for 2 sashes for one of the windows, promised me by **** ******. ******* ******* is supposed to be area supervisor. NEVER returned my calls or emails. ONLY time I got her to respond is when I stopped payments; then I got excuses about her medical ************* crew would come late and leave early because one of the guys had to take his child back and forth to school, so 3-4 work days. 3 day job took 3 weeks. Last time ... read more
I have contacted Patio Enclosures (Great Day Improvements) 5 times, 3 phone calls and twice by using their website service form. No response from 2 of those and the 3 times they did respond, they told me someone would be contacting me in 1-2 business days. I was never contacted. I have a 22 year old 3 season wall installed by Patio Enclosures, the sliding patio door no longer opens easily and I was asking them if they could fix the door. the 3rd time I called, I even told them they could answer me with a simple yes or no. I ... read more
Found out that Great Day Improvements owns Champion Windows... I am located in ********* which is one of their largest markets and I will say do not do business with them at all.. 7/21 I sent a text to **** (estimate specialist) at **************** asking him to call me, he called me on 7/22 to which he said he cant go as low as $4900, HE SAID $5200 would be the lowest he can go... He said the $4900 was a misquote??? **** is not the *** who came out, the *** that came to my house is named ******* ******* 7/22 ***** sent me a... read more
I worked with Great Day Improvements on a quote for a project under their Patio Enclosures umbrella. They were 1 of 5 quotes I received for my project. They were the only company to send a pushy salesman to my home, rather than an experienced contractor, and their quote came in at more than $100,000 over the other quotes we'd received. I mentioned to the salesman, *** ********, multiple times that this would need to be reviewed by my husband before decisions were made, but he continued to try and pressure me to sign anyway. ... read more
The local company is horrible at customer service 10 months later and I am still trying to get items fixed. During construction my house was flooded and still waiting on proper repairs of paint and ceiling. Still need doors and windows fixed. Company is horrible at warranty items
Business response:
Thank you for your feedback. We understand your concerns and want to clarify that our team was on-site Friday 7/11/25 to complete the agreed-upon corrections. At that time, you expressed satisfaction with the work completed.Weve since spoken with you again regarding a few remaining adjustments, and were already coordinating a return visit to take care of those as quickly as possible. We remain committed to completing everything to your satisfaction and appreciate your continued communication.- The Great Day Improvements Team
I had a pool enclosure installed and ran into an issue with payment because of my insurance company and had the claim go into litigation. I was very transparent with my contractor who subcontracted the enclosure to Great day which was also informed of the situation. They still put a lien on my house and then after I paid them it took them 4 months to release the lien. They never provided me with any paperwork about my warranty or anything. After install there are two beams that are not flush with one another. I reached out t... read more
Business response:
With the name provided on this BBB review I am not finding you as a customer in our family of brands. If you are leaving this review on behalf of someone, please email ********************************** with their information. Customer satisfaction is one of our top priorities and we would be more than happy to look into this matter. Thank you. - The Great Day Improvements Team
Frequently asked questions about Great Day Improvements
How is Great Day Improvements rated?
Great Day Improvements has a 4.1 star rating with 1,231 reviews.
When is Great Day Improvements open?
Great Day Improvements is closed now. It will open at 8:00 a.m.