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Great Day Improvements
- Home Improvements
- Twinsburg, OH
About this business
Location details
2500 E Enterprise Pkwy, Twinsburg, OH, 44087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had an $18k patio enclosure built. I've had several issues and always have a very difficult time getting someone on the phone to make a service call. I recently had a panel become exposed which shouldn't have happened and finally had someone come out. We noticed other issues which may explain the leaks I started recently experiencing. The service tech was supposed to come back because he didn't have the parts. However, I've called several times to see if he's going to come out and I think he blocked my number. As usual, I'... read more
Business response:
Thank you for bringing this to our attention. We're very sorry to hear about the continued frustration you've experienced and understand how disappointing this has been.We are actively reaching out to coordinate the necessary service and ensure these concerns are properly addressed. A team member will be in touch directly to confirm next steps and provide scheduling details. We appreciate your patience and the opportunity to make this right.- The Great Day Improvements Team
Poor communication with customer and apparently suppliers. Parts ordered, arrive with incorrect measurements. Customer is unaware until days before install, and project gets stalled for several more weeks. Contract was signed in February 2025 an in late June 2025, project is not complete.
Business response:
Thank you for your feedback. We understand your frustration and truly regret the delays and miscommunication that occurred. Our Regional Manager personally spoke with you and we appreciate your willingness to move forward with the agreed next steps. Our Chicago team is actively working to resolve the remaining issue with the transom as quickly as possible. We’re committed to seeing this through to your satisfaction and appreciate your continued patience as we bring your project to completion. - The Great Day Improvements Te... read more
I have been waiting for 13 months for Patio Enclosures to START the job at my house. It is one rationale after the other. They state it is engineering or permits, architectural modifications, etc. A mall could have been built by now. Plus, the communication on what is happening is awful. I have contact The City planning **** several times to clarify things, hoping to move things along. My City Council Member and planning staff assure me the issue is with Patio Enclosures. My project is multi-room with a full solarium. I call... read more
Business response:
Thank you for sharing your concerns. We understand how frustrating delays can be and appreciate the opportunity to speak with you on 6/10 to address the situation. As discussed, the tree protection survey was completed and submitted to the permitting department yesterday. Were now in the final stages of the approval process and will move forward with ordering materials and scheduling installation as soon as the permit is issued.We recognize the importance of clear communication and are committed to improving that going forwa... read more
So disappointed in this company. We have leaks from the get go. I had to call many times to get a response. It took several weeks for them to come back out to fix the leaks. However the worker left saying not to check for leaks for a few days because he used cement in one area. A few days later we checked for leaks and we still have leaks. Also, two of our screens were creased. There is no product management checking before sending out or the guys that build it are not careful. They fixed the screens except one of them that ... read more
Business response:
Were truly sorry to hear about your experience and understand your concerns. We want to assure you that we take this seriously and are committed to making it right. Our team was out on 5/31/25 to address the leak and perform a water test, and were returning again to ensure the issue has been fully resolved and no further leaks remain. Were also working to address the screen and frame concerns to your satisfaction. Thank you for your patience as we follow through.-The Great Day Improvements Team
Im disappointed with the lack of communication from this company. Subcontracted installers showed without notification. I made them come back with notification first. Install 6 March 2025. Contractors spoke NO English, there was no interpreter. Knowingly installed window with broken seal, two torn screens and installed the door improperly, made numerous holes for the pneumatic door closer. Inspector ***** agreed items needed to be reordered and replaced. He left no contact information. I called two weeks later leaving a numb... read more
Business response:
Thank you for taking the time to share your experience. We sincerely apologize for the delays, miscommunication, and the frustration this situation has caused. This is far from the level of service we aim to provide, and we understand how disappointing this process has beenespecially after placing your trust in ***** clarify, the master frames for your windows were inadvertently left off the original reorder and were reordered correctly on May 20, 2025. They are scheduled to arrive in June. While this doesn't undo the inconv... read more
Do not work for this company. As a brand ambassador women are expect to pick up HEAVY equipment from corporate and take to the event and then take it back to corporate in one day. The equipment is EXTREMELY HEAVY and as a woman of you can not do it they will fire you
Don't waste your money on this company!! They completed my project approximately 2 months ago. I will say the installers did a great job. However, there was a defect on one of my sliding doors that I was told would be fixed. TWO MONTHS LATER!!! nothing has been done about this issue. I have tried calling, leaving emails with ****, left a text message with ***** (alleged customer feedback person) and have heard nothing, they keep ghosting me!! this company is a joke, very poor customer service for the price you pay...take you... read more
Business response:
We're truly sorry for the delay and frustration you've experienced. While we're glad to hear the installation itself met expectations, we understand how disappointing it is to wait this long for a resolution. We do have a service visit scheduled for next week and are committed to making things right. Your concerns are valid, and we appreciate your patience as we work to address them.- The Great Day Improvements Team
Where do I start? Overpriced. Delayed installation. Ordered in April, they installed in December after failing to deliver the correct materials THREE times. Three deliveries of windows that were the wrong size, one in June, one in September, and one in December. They started the second installation by cutting screens and leaving them for three months before returning. Even then, there was a screen the incorrect size, left busted trim, and one window that won't slide. It's now April, and they have yet to finish this job. Mean... read more
Business response:
Thank you for sharing your experiencewe understand your frustration and sincerely apologize for the repeated delays and missteps youve encountered. **** spoke with you on April 15, and were currently awaiting the replacement screen, which should arrive in early May. Were committed to completing your project properly and will continue working to resolve the remaining issues as quickly as possible.- The Great Day Improvements Team
One of the worse experiences I've had with a business. We signed a contract for an Enclosure in Dec 2024, we were told the install would happen in Feb2025. The instill team came out with the wrong glass but installed it anyone and one large piece of glass was missing so they installed a big piece of plastic which allows water to leak into the Sunroom. Then we were told the new glass would be installed Apr 2025 and we received a call saying they would arrive on the 3rd around 10am. No one showed up and every number I would ca... read more
Business response:
We sincerely apologize for the frustration this has caused. You're absolutely right to expect better communication and follow-through. Unfortunately, we did not notify you when the replacement glass failed to arrive as scheduled last week, and that was a miss on our part. We now expect the remaining glass to be in our warehouse this week, and we'll reach out to schedule installation. We've also addressed this internally with management and will be working closely with our new operations administrator to ensure issues like th... read more
Frequently asked questions about Great Day Improvements
How is Great Day Improvements rated?
Great Day Improvements has a 4.1 star rating with 1,231 reviews.
When is Great Day Improvements open?
Great Day Improvements is closed now. It will open at 8:00 a.m.