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Great Day Improvements
- Home Improvements
- Twinsburg, OH
About this business
Location details
2500 E Enterprise Pkwy, Twinsburg, OH, 44087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My experience with patio Enclosure has been the worst experience i had with a business. We payed for them to come close our nation since October of 2024 now we on April 2025 we still haven't get anything done. Communication is ****, very unprofessional. All i want at this point is my refund.
Business response:
We understand your frustration, and we appreciate your willingness to go over the situation in detail. It sounds like the main obstacle right now is getting the necessary documentation and clarity for your ***. Once we receive everything from both the *** and ****, well review it thoroughly to determine the best next steps. ***** is now your point of contact and is here to guide you through the process. - The Great Day Improvements Team
Got a design and a quote from Patio Enclosures *************** of Great Day). They required a down payment of 1/3 total cost. After three weeks, Patio Enclosures informed me that they could not build as designed and offered an alternate design for our enclosure. We do not care for the redesign and cancelled our order. Patio Enclosures has not refunded all of our deposit and says they are not going to, because of the three-day buyers remorse clause in the contract. However, we ace cancelling because of the design change sugge... read more
Business response:
We understand your frustration regarding the cancellation of your project. While we regret that the original design could not be built as initially planned, we did offer a modified solution to move forward. When that option was declined, we informed you that canceling at that stage would result in a partial retention of the deposit, as outlined in the contract. We have reviewed this matter thoroughly, and both our team and ******** have determined that we acted in accordance with the agreed terms. We appreciate your feedback... read more
Got a design and a quote from Patio Enclosures *************** of Great Day). They required a down payment of 1/3 total cost. After three weeks, Patio Enclosures informed me that they could not build as designed and offered an alternate design for our enclosure. We do not care for the redesign and cancelled our order. Patio Enclosures has not refunded all of our deposit and says they are not going to, because of the three-day buyers remorse clause in the contract. However, we ace cancelling because of the design change sugge... read more
I recently had a sun room installed by Patio Enclosures and completely wished I had not chosen them for the job. The experience was far from satisfactory. The craftsmanship was subpar, with uneven seams, shoddy framing and a lack of attention to detail. It is clear that poor planning played a role- measurements were off from the start so they had to redo the entire space, and even then, there were mistakes made from the original design promised. They did not fully complete the job and never returned to finish some missing de... read more
Business response:
We sincerely regret that your experience has not met expectations. We acknowledge the challenges with your project and are actively working to resolve the remaining issues. Our team will be in *********** the week of the 24th, and we will ensure that the necessary corrections, including the screen reroll and installation of remaining screws, are completed properly. We appreciate your patience and will do everything we can to make this right.- The Great Day Improvements Team
**************** is definitely lacking. I had to call them every step of the way. Emails were not answered in a timely manner or outright ignored. The project was pretty simple. Increase the size of my original concrete patio and screen it in. I was told that it would take 5-6 months to complete. This is month number 9 and its still not completed. I could not get an invoice from them as they have sub-contracted out portions of the project. To date I have not received an invoice that explains how much of the funding has been ... read more
Business response:
We sincerely apologize for any inconvenience caused by the delays in completing your project. We understand that timely completion is crucial, and we regret that we fell short of your expectations on this occasion. We are committed to delivering projects promptly and efficiently. Despite the setbacks, we want to assure you that we stand behind the quality of our finished product. Your screen door has arrived and we will be reaching out a time to install. Thank you.- The Great Day Improvements Team
*******************, f/k/a ******************************************, Great Day Improvements, LLC d/b/a ********* Custom Contracting, et al, was a defendant in a 2021 lawsuit in ************, *******, due to a failed patio installation. They lost the case, resulting in a summary judgment against them in April 2021. As of February 2025, a garnishment is on record to collect on the judgment.
Business response:
We regret that your experience did not meet your expectations, and we want to clarify the facts regarding your *********** chose to hire your own concrete contractor rather than use our services. As a courtesy, we included the concrete portion under our permit and provided engineering plans to ensure compliance with code requirements. Unfortunately, your contractor did not follow these plans and made several critical errors, including:Pouring concrete into setback lines, which violated zoning regulations.Failing to build the... read more
My Aluminum patio cover turned out to be Aluminum foil covered Styrofoam. I could have had a whole building built for half the price. Totally over priced. The company has refused to give me an itemized invoice to explain the aceptionaly high price. Buyers beware.
Business response:
We understand your concerns regarding the price and are sorry to hear that you feel this way. As discussed during the installation, we take great pride in the quality of our materials and craftsmanship. We strive to ensure our customers are fully satisfied with both the product and the installation. Thank you.- The Great Day Improvements Team
I DO NOT recommend Patio Enclosures. They made the wrong windows twice because they didnt follow the contract. The project was delayed and I got no response from the sales *** or the Project Manager when I sent an email outlining the multiple issues which included delays, mistakes in manufacturing and billing. Their mistakes caused delays past what in the contract. However, they were expensive and very prompt in billing.
Business response:
We sincerely regret the issues you experienced during your project and understand your frustration with the delays. Despite the manufacturing errors, the room remained functional while we worked to correct them. Regarding billing, we acknowledged the error, promptly offered to reverse the charge, and proceeded as agreed. We appreciate your patience throughout the process and will use your feedback to improve communication moving forward.- The Great Day Improvements Team
I DO NOT recommend Patio Enclosures. They made the wrong windows twice because they didnt follow the contract. The project was delayed and I got no response from the sales *** or the Project Manager when I sent an email outlining the multiple issues which included delays, mistakes in manufacturing and billing. Their mistakes caused delays past what in the contract. However, they were expensive and very prompt in billing.
Business response:
We sincerely regret the issues you experienced during your project and understand your frustration with the delays. Despite the manufacturing errors, the room remained functional while we worked to correct them. Regarding billing, we acknowledged the error, promptly offered to reverse the charge, and proceeded as agreed. We appreciate your patience throughout the process and will use your feedback to improve communication moving forward.- The Great Day Improvements Team
Frequently asked questions about Great Day Improvements
How is Great Day Improvements rated?
Great Day Improvements has a 4.1 star rating with 1,231 reviews.
When is Great Day Improvements open?
Great Day Improvements is closed now. It will open at 8:00 a.m.