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Great Day Improvements
- Home Improvements
- Twinsburg, OH
About this business
Location details
2500 E Enterprise Pkwy, Twinsburg, OH, 44087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Buyer Beware. Make sure any issue with installed product is fully addressed within the year following installation or any follow up service charge is exorbitant. Late July 2025, we had an issue with water leaking into our Patio Enclosure thru the frame around the door window. We called the service department and was told a service call was $450. I asked what they would do for $450 because I also had 2 screens on that same side of the enclosure that I have never been able to remove although mentioning it to various Great ****... read more
I contacted Great day improvements after the screen door not working properly after two months of the installation. I have been addressing the complaint thru emails with no response. Calls to the *** does not get returned. Very frustrated on the customer support service.
Business response:
Thank you for bringing this to our attention. We regret the frustration this has caused and recognize the importance of timely communication and follow-up. Our team will be reaching out to you directly to schedule a service visit and address the screen door issue. We appreciate the opportunity to review this matter and work toward a proper resolution.- The Great Day Improvements Team
No follow thru from any personel. My project for the most part was done at the end of Sept. 2025 after being promised completion of July. Great day was trying to collect the last $6k, i was holding off to be sure the roof did not leak. My concern was due to them sealing the roof in the rain. But the office guaranteed me that if there was a problem, to call and they would send someone out. When I called for roof repair (go figure), the girl taking the call, twice was laughing about it. She is no longer with the *** I finally ... read more
Business response:
We understand your frustration and apologize for the ongoing difficulties with your roof. Our team is actively working to schedule the original installer to return and resolve the issue. We acknowledge the delays and the miscommunication you experienced, and we are committed to ensuring the repair is completed properly. Your concerns are being addressed, and we appreciate your patience as we work to correct the situation. Thank you.- The Great Day Improvements Team
Great day and their patio enclosures is a corrupt business. They do not stand behind their products warranty. Tried for over one year to get a repair for their stanek sliding glass door (lifetime warranty). They never answer the phone and never call back. ***** this business at all cost!
Business response:
We regret that this situation has caused frustration. Our team spoke with you to explain the warranty coverage and the reason for the service call charge, which covers labor for service on a 2016 installation. The parts themselves are provided under warranty at no cost. A service appointment was scheduled for early December, and we attempted to clarify the payment process, but the conversation ended before resolution. We remain committed to honoring our warranty and completing necessary repairs professionally.- The Great Day... read more
We signed a contract on 8.16.2025 and what we were promised first of all is not what our warranty states and they put us in a loan and we have nothing to show for it and they will not return our call. I have been trying to get ahold of them because we have a locan that shouldn't have started and now I'm stuck trying to get someone to call me back! This place is a scam!!!!dont do ot
Business response:
We understand how frustrating this experience has felt, and we take your concerns seriously. Several issues complicated the start of your project, including a funding hold, a permit denial tied to an unpermitted existing deck, and questions regarding the *********** keep the project moving, our team worked with the lender to clear the funding issue, engaged our engineer to provide the documentation required by the county, and secured approval for the warranty you were expecting. Your project has been fully measured, released... read more
This company makes a ton of promises without actually providing any product. They take a down payment then expect you to get so frustrated with the process that you cancel the contract and then they refuse to give back your deposit. Its a complete scam of a company.
Business response:
We have been in communication with the family multiple times since they signed their contract. During the review process, it became clear that the project design would require several revisions in order to meet the communitys permitting requirements. ************* is known for a particularly lengthy and complex permitting process, often taking 1012 months due to multiple board reviews and design adjustments. Throughout this process, we provided guidance and updates to the homeowners regarding potential design changes, costs,... read more
This company makes a ton of promises without actually providing any product. They take a down payment then expect you to get so frustrated with the process that you cancel the contract and then they refuse to give back your deposit. Its a complete scam of a company.
Business response:
We have been in communication with the family multiple times since they signed their contract. During the review process, it became clear that the project design would require several revisions in order to meet the communitys permitting requirements. ************* is known for a particularly lengthy and complex permitting process, often taking 1012 months due to multiple board reviews and design adjustments. Throughout this process, we provided guidance and updates to the homeowners regarding potential design changes, costs,... read more
The patio enclosure covered screened porch is wonderful. The installation team, ***** and ****, did a fantastic job, and it is for them and the product that I give a 5 star rating. I was not as satisfied with the Denver sales and administrative staff at Great Day improvements, who were terrible at managing customer expectations. The contract I signed for my porch on November 2, 2024 stated that work would start approximately 6-8 weeks from the date of the contract, but it was 11 months later when construction finally started... read more
Business response:
Were glad to hear ***** and **** delivered excellent work and that your new covered porch has become a space you enjoy. We recognize the frustration caused by delays and unclear communication earlier in the process, and we appreciate your patience throughout. Your feedback highlights areas where we can improve clarity and consistency for future projects, and were grateful you shared your experience.- The Great Day Improvements Team
Love the room, but service is horrible! Our roof is leaking in multiple places and a window seal has failed. I reached out starting in June 2025. Finally after leaving several messages at different numbers, I received a text on 1 August stating that they were 6 plus weeks out and we were placed on the schedule. We are currently at 12 weeks and I am back where I started. No replies from text or phone messages. Do not recommend! I am only giving them 1 star because it wont allow me to give them ZERO which is what this company ... read more
Business response:
We sincerely apologize for the delays and understand your frustration. Our service department is currently experiencing extreme staffing shortages, which has unfortunately extended response and repair times. We recognize this is not the experience you expected, and we are committed to getting your roof and window issues resolved as quickly as possible. Your patience is appreciated as we work through the backlog. Thank you.- The Great Day Improvements Team
Frequently asked questions about Great Day Improvements
How is Great Day Improvements rated?
Great Day Improvements has a 4.1 star rating with 1,365 reviews.
When is Great Day Improvements open?
Great Day Improvements is closed now. It will open at 8:00 a.m.