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GreenTree Inn Sedona
- Hotels
- Sedona, AZ
About this business
Location details
2991 W State Rte 89A, Sedona, AZ, 86336, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
fine but less then what I expected tv’s didn’t work , upgraded room I paid for really wasn’t upgraded as advertised pool was nice . location was convenient
Business response:
Dear Michael, Thank you for sharing your feedback about your recent stay with us. We're glad to hear that you enjoyed our pool and found our location convenient. However, we apologize for the issues you encountered with the TVs and the discrepancy in the upgraded room you paid for. We understand your disappointment and we will address these concerns to ensure that our amenities and room upgrades meet our guests' expectations. Your feedback is valuable to us, and we appreciate you bringing these matters to our attention. We h... read more
Fair pet fees
Business response:
Dear Guest, Thank you for your inquiry about pet fees. At our establishment, we do have a pet policy in place. We understand that pets are important members of the family, and we welcome them with open arms. Regarding pet fees, we kindly request that you contact our front desk or reservations team directly for specific information on our pet policy and any associated fees. We strive to provide a comfortable and accommodating experience for both our human and furry guests, and we'll be more than happy to assist you with any q... read more
Bad 1.) The toilet won't flush while we check in! We did call the frond desk three times, and we didn't get any help and sole the problem, because she was by herself at front desk and maintenance office was closed! 2.) We have to waiting to next morning and use the restroom at front desk! 3.) This is the bad experience, that I first time booking travel with " Booking.com "for my business. I looking forward to get the answer!!
Business response:
Dear Hsiu, Thank you for sharing your feedback regarding your recent stay. We apologize for the inconvenience you experienced with the toilet not flushing and the lack of assistance from our front desk. We understand how frustrating this must have been for you, especially with the maintenance office being closed at the time. We sincerely apologize for the delay in resolving the issue and for the inconvenience of having to use the restroom at the front desk. This is not the level of service we strive to provide, and we are ta... read more
Bad
while I was getting dressed in my room, maintenance staff walked in on me.
Business response:
Dear Mary, We sincerely apologize for the distressing incident you experienced during your stay at our hotel. We understand how important privacy and comfort are for our guests, and we deeply regret that our maintenance staff entered your room while you were getting dressed. We take this matter very seriously and have launched a thorough investigation to understand what went wrong and to ensure it does not happen again in the future. Our team will be reminded of the importance of respecting guests' privacy and adhering to pr... read more
OK but paid too much. Expensive. Other Green Tree Inns are just as nice but 1/3 the cost. location was fairly good.
Business response:
Dear Guest, We appreciate the time you took to leave such a wonderful review of your experience staying with us. We are delighted to learn that our convenient location made it easy for you to get to everywhere you wanted to go while visiting Sedona.I apologize that you thought our prices were a bit high, but I can assure you they are priced competitively and offer a lot of value. We always want our guests to have a memorable stay with us, so we hope to see you again soon and earn a perfect score. Thank You, GreenTree Inn Se... read more
Very Poor Over priced for what they charged. They said mountain views. Yes Over a gas station out the front door. I got a suite. Sorry I did. No patio or balcony. Total misrepresentation. They were always out of things on the breakfast buffet . Noone cleaned our room. I would not go back.
Business response:
Hello Stewart, Thank you for taking the time to give us your feedback, it's very valuable. None of our suites have balconies or patios, I'm sorry for any confusion about that. Other room types do have balconies, but not the suites. We are currently offering limited housekeeping service, but we would have been happy to service your room if requested. I wish we would have known so we could have taken care of that while you were here. At this point all I can do is apologize, but please know your comments are taken very seriousl... read more
would not return there or suggest it door dint close properly , lots of people noise outside, dirty patio with trash and dirt and rocks, some furniture stained and others the legs were ratty light on vanity flickered constantly pool was promised to be open by our arrival but still not usable 3 days later location
Business response:
Hi Deborah, Thank you so much for taking the time to give us your comments. I was very disappointed that you were unhappy with your stay. I am currently looking into the issues you experienced, I will be speaking to my team so we can keep them from happening again. As for the pool, we did our best to keep our guests informed about the progress of the project but weather pushed our timeline back several times. We also made another pool available, just a block away, so I'm really sorry you weren't able to take advantage of tha... read more
good thing we were tired & needed to sleep. pool might be open in July. pool & sitting area not open. was told they had a pool at a different location. & a hot tub at yet another location. maybe should have stayed at a different location!!! breakfast mediocre when it was there. employees lethargic. poor management clearly a problem. location
Business response:
Dear Richard, First and foremost, I would like to thank you for taking the time to give us your feedback on your stay with us at GreenTree Inn Sedona. We apologize for the closed pool, we are working to make our on-site amenities perfect for your stay. Once again, we genuinely appreciate your feedback, and we hope to host you again very soon! Thank You, GreenTree Inn Sedona Management
Frequently asked questions about GreenTree Inn Sedona
How is GreenTree Inn Sedona rated?
GreenTree Inn Sedona has a 4.1 star rating with 4,667 reviews.
When is GreenTree Inn Sedona open?
GreenTree Inn Sedona is open now. It will close tomorrow at 12:00 a.m.