GreenTree Inn Sedona

Business response:

Dear Janna, Thank you for your feedback. We're pleased to hear that you found our place to be nice and appreciated the location and staff. However, we apologize for any inconvenience you experienced due to the pool property being dirty. Cleanliness is essential to us, and we will address this issue promptly to ensure a better experience for our guests in the future. Your comments are valuable, and we hope to have the opportunity to welcome you back for an even more enjoyable stay. Thank You, GreenTree Inn Sedona Management 

Business response:

Dear Cathy, Thank you for sharing your feedback with us. We're pleased to hear that you found the pool area enjoyable and the breakfast a decent start to your day. However, we apologize for the issues you encountered, including the musty smell in the rooms, the less-than-friendly check-in experience, tight parking, and the need to drive to attractions. We take your comments seriously and will work to address these concerns to enhance the overall guest experience. Your input is valuable, and we hope to have the opportunity t... read more

Business response:

Dear Mario, Thank you for sharing your feedback. We're pleased that you found our hotel clean, well-located, and appreciated the breakfast. However, we apologize for the inconvenience you experienced with the requested pillows not being provided and the lack of hot water during your stay. We understand how important these aspects are for a comfortable stay, and we will ensure that we work to improve these issues promptly. Your comments are valuable, and we hope to have the opportunity to better serve you on your next visit.... read more

Business response:

Dear Greg, We apologize for the inconvenience you experienced during your stay. Your comfort is important to us, and we regret that the air conditioning was not up to standard. Your feedback is valuable, and we will take steps to address this issue to ensure it doesn't happen in the future. If you decide to stay with us again, we'll do our best to provide you with a more comfortable and pleasant experience. Thank you for bringing this matter to our attention. Thank You, GreenTree Inn Sedona Management 

Business response:

Dear Gillian, We apologize for the inconvenience you experienced during your stay. Your comfort is important to us, and we regret that the bed was not to your liking and the noise disturbance from upstairs was disruptive. We appreciate your feedback, and we will use it to improve our accommodations. If you decide to stay with us again in the future, we'll do our best to ensure a more comfortable and peaceful experience for you. Your satisfaction is important to us, and we value your input. Thank You, GreenTree Inn Sedona M... read more

Business response:

Dear Artur, Thank you for sharing your feedback. We apologize for any inconvenience you experienced with the air conditioning, breakfast, and the condition of the room. Your observations are important to us, and we'll take them into consideration as we work to improve our services and facilities. We hope that if you decide to stay with us again, we can provide a better experience. If you have any further details or concerns you'd like to share, please feel free to let us know. Thank You, GreenTree Inn Sedona Management 

Business response:

Dear Cynthia, Thank you for sharing your feedback about your stay. We're glad to hear that the location was quiet and met your basic need for sleep. However, we apologize if you found the property to be dated and basic in terms of amenities. We'll use your comments to work on improvements and updates. Additionally, we're sorry about the light bulb issue; maintenance concerns like this should be promptly addressed. If there are any other aspects of your stay that you'd like to mention, please feel free to do so! Thank You, ... read more