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GreenTree Inn Sedona
- Hotels
- Sedona, AZ
About this business
Location details
2991 W State Rte 89A, Sedona, AZ, 86336, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The location was amazing. But the resort was way overpriced. I would never stay again. Run down, falling apart. Misleading photos. Uncomfortable beds. Breakfast was gross. Just the location.
Business response:
Dear Elis, We're sorry to hear about your disappointing experience during your stay. We apologize for any discrepancies between the expectations set by the photos and the actual condition of the resort. Your feedback regarding the condition, uncomfortable beds, and the quality of breakfast is concerning, and we appreciate you bringing it to our attention. Please know that your comments are valuable, and we will address these issues to ensure improvements are made. We apologize for any inconvenience caused, and we understand... read more
Sedona Experience The breakfast can use more variety, everyday was the same, fake eggs. Make just an egg sandwich. The pool and hot tub was amazing. The bed was very comfortable
Business response:
Dear Romatt, We're thrilled you enjoyed the amazing pool and hot tub, as well as the comfortable bed during your Sedona experience! Your feedback on breakfast variety is valuable, and we appreciate your suggestion for an egg sandwich option. We'll certainly take this into consideration as we strive to enhance our offerings. Thank you for sharing your thoughts, and we hope to welcome you back for another delightful stay with even more options to enjoy. Thank You, GreenTree Inn Sedona Management
Perfect adequate hotel with nice staff but a bit far from town and a little basic. Breakfast hours were limited and food was very average, very inflexible on late checkout, bathroom a little basic, location was quite far out of town, housekeeping did the bare minimum Beds were comfortable, fridge worked well. Pool looked nice but unfortunately didn’t get to use was too cold.
Business response:
Dear William, Thank you for sharing your feedback about your stay. We're glad to hear that the beds were comfortable and the fridge worked well. It's unfortunate that you couldn't use the pool due to the weather. We appreciate your comments about the breakfast, late checkout policy, bathroom, location, and housekeeping. Your feedback is important to us, and it helps us make necessary improvements. We hope to host you again in the future and provide an even more enjoyable experience. Thank you for your input. Thank You, Gre... read more
OVER PRICED No cleaning service. Food at breakfast barely passable. The bed.
Business response:
Dear Barbara, We apologize that your experience did not meet your expectations. Your feedback is valuable, and we'll take it into consideration to improve the guest experience in terms of pricing, cleaning service, and the quality of breakfast. We hope that your future travels offer more satisfactory accommodations. Thank you for sharing your thoughts. Thank You, GreenTree Inn Sedona Management
OK -- view was great! The room was clean. The television had practically no volume -- we had it at 100!! I understand about staffing needs in Sedona, but virtual check-in is very impersonal! The girl at the desk was polite and helpful -- but businesses need to instruct their employees to smile at the customers! Breakfast area is where sun is in your eyes eating early and layout is poor. Coffee machine sounded like is was dying and decaf was broken -- it should have been replaced. I would not stay here again.
Business response:
Dear Patricia, We appreciate your detailed feedback about your stay. It's great that you enjoyed the view and found the room to be clean, but we apologize for the issues you experienced with the television volume, the virtual check-in, and the breakfast area layout. Your feedback about the staff's demeanor and the issues with the coffee machine and decaf options is also noted. Your comments are valuable in helping us improve our guest experience. Thank you for sharing your thoughts. Thank You, GreenTree Inn Sedona Manageme... read more
If I found another place same night I would have canceled my booking. Breakfast was good but facility didn’t meet my expectation.
Business response:
Dear Daisy, We're sorry to hear that the facility did not meet your expectations, and we apologize for any inconvenience you experienced during your stay. Your feedback is important to us, and we will use it to make improvements and provide a better experience for our guests in the future. We appreciate your comments and hope that you'll consider giving us another chance in the future. Thank you for your feedback. Thank You, GreenTree Inn Sedona Management
Bad
No shower curtain - was so weird No shower curtain and wet patches in the carpet…just made everything feel unsanitary Location was good
Business response:
Dear Guest, We apologize for the inconvenience you experienced during your stay. The absence of a shower curtain and wet patches on the carpet is not in line with our standards of cleanliness and comfort. Your feedback is valuable, and we'll address these issues promptly to ensure a more sanitary and pleasant experience for our guests in the future. We appreciate your input and hope to have the opportunity to serve you better on your next visit. Thank you for choosing our hotel. Thank You, GreenTree Inn Sedona Management
Bad
Frequently asked questions about GreenTree Inn Sedona
How is GreenTree Inn Sedona rated?
GreenTree Inn Sedona has a 4.1 star rating with 4,666 reviews.
When is GreenTree Inn Sedona open?
GreenTree Inn Sedona is open now. It will close tomorrow at 12:00 a.m.