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GreenTree Inn Sedona
- Hotels
- Sedona, AZ
About this business
Location details
2991 W State Rte 89A, Sedona, AZ, 86336, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Adequate but glad it was just one night. The HVAC was noisy. The shower easily flooded the bathroom if show curtain wasn't just right. Th bathroom sink was outside the bathroom...weird. Breakfast area didn't have enough seating...sign saying "more seating outside" not helpful when it's 40 degrees. Easy to find. Convenient location. Check in was easy.
Business response:
Dear Mark, Thank you for sharing your feedback about your stay. We appreciate your positive comments about the ease of finding the hotel, convenient location, and easy check-in process. However, we apologize for the issues you encountered, including the noisy HVAC, shower concerns, and the inconvenience of the bathroom setup. Your feedback is valuable, and we will use it to address these issues and enhance our guest experience. We also apologize for the inconvenience with the breakfast area and seating. We'll explore ways t... read more
For Sedona, I feel it was a good value and nice room. Photos of local area were great to see. Thx There were leftovers from someone else in the fridge The bed was not comfortable so very tired in the morning No GF options for breakfast Check in was fine and the reservation process on line was convenient the location was good 115 was quiet and no 'road' noises bothered us fan system was quiet found it quickly with easy access
Business response:
Dear Gail, Thank you for sharing your detailed feedback. We're pleased to know that you found value in your stay, enjoyed the local area photos, and appreciated the convenience of online reservations and a quiet location. However, we apologize for the oversight with the leftovers in the fridge and any discomfort caused by the bed. Your comments are valuable, and we'll address these issues to enhance our guest experience. Additionally, we'll take note of your suggestion for gluten-free breakfast options. We appreciate your i... read more
Not worth the money. The website has fantastic photographs that encouraged us to book. Upon arrival it was clear that this was a (sub) standard motel. The bedrooms were not particularly clean and the air conditioning was very loud. Breakfast was awful. To add insult to injury a $15 service charge was added. We requested room service every day but we had to chase and remind the front desk for this to happen, even then rubbish was not cleated. Not a lot. The hotel website over promises and the motel under delivers
Business response:
Dear Lain, We're truly sorry to hear about the disappointment you experienced during your stay. Your feedback is valuable to us, and we apologize for any inconvenience you faced with the cleanliness, air conditioning, and breakfast. Your comments will be shared with the management team to address these issues and improve our services. Regarding the service charge, it's important to us that our guests feel they receive value for their money, and we'll certainly review your concerns. If there's anything else you'd like to sha... read more
The location was amazing. But the resort was way overpriced. I would never stay again. Run down, falling apart. Misleading photos. Uncomfortable beds. Breakfast was gross. Just the location.
Business response:
Dear Elis, We're sorry to hear about your disappointing experience during your stay. We apologize for any discrepancies between the expectations set by the photos and the actual condition of the resort. Your feedback regarding the condition, uncomfortable beds, and the quality of breakfast is concerning, and we appreciate you bringing it to our attention. Please know that your comments are valuable, and we will address these issues to ensure improvements are made. We apologize for any inconvenience caused, and we understand... read more
Sedona Experience The breakfast can use more variety, everyday was the same, fake eggs. Make just an egg sandwich. The pool and hot tub was amazing. The bed was very comfortable
Business response:
Dear Romatt, We're thrilled you enjoyed the amazing pool and hot tub, as well as the comfortable bed during your Sedona experience! Your feedback on breakfast variety is valuable, and we appreciate your suggestion for an egg sandwich option. We'll certainly take this into consideration as we strive to enhance our offerings. Thank you for sharing your thoughts, and we hope to welcome you back for another delightful stay with even more options to enjoy. Thank You, GreenTree Inn Sedona Management
Perfect adequate hotel with nice staff but a bit far from town and a little basic. Breakfast hours were limited and food was very average, very inflexible on late checkout, bathroom a little basic, location was quite far out of town, housekeeping did the bare minimum Beds were comfortable, fridge worked well. Pool looked nice but unfortunately didn’t get to use was too cold.
Business response:
Dear William, Thank you for sharing your feedback about your stay. We're glad to hear that the beds were comfortable and the fridge worked well. It's unfortunate that you couldn't use the pool due to the weather. We appreciate your comments about the breakfast, late checkout policy, bathroom, location, and housekeeping. Your feedback is important to us, and it helps us make necessary improvements. We hope to host you again in the future and provide an even more enjoyable experience. Thank you for your input. Thank You, Gre... read more
OVER PRICED No cleaning service. Food at breakfast barely passable. The bed.
Business response:
Dear Barbara, We apologize that your experience did not meet your expectations. Your feedback is valuable, and we'll take it into consideration to improve the guest experience in terms of pricing, cleaning service, and the quality of breakfast. We hope that your future travels offer more satisfactory accommodations. Thank you for sharing your thoughts. Thank You, GreenTree Inn Sedona Management
OK -- view was great! The room was clean. The television had practically no volume -- we had it at 100!! I understand about staffing needs in Sedona, but virtual check-in is very impersonal! The girl at the desk was polite and helpful -- but businesses need to instruct their employees to smile at the customers! Breakfast area is where sun is in your eyes eating early and layout is poor. Coffee machine sounded like is was dying and decaf was broken -- it should have been replaced. I would not stay here again.
Business response:
Dear Patricia, We appreciate your detailed feedback about your stay. It's great that you enjoyed the view and found the room to be clean, but we apologize for the issues you experienced with the television volume, the virtual check-in, and the breakfast area layout. Your feedback about the staff's demeanor and the issues with the coffee machine and decaf options is also noted. Your comments are valuable in helping us improve our guest experience. Thank you for sharing your thoughts. Thank You, GreenTree Inn Sedona Manageme... read more
If I found another place same night I would have canceled my booking. Breakfast was good but facility didn’t meet my expectation.
Business response:
Dear Daisy, We're sorry to hear that the facility did not meet your expectations, and we apologize for any inconvenience you experienced during your stay. Your feedback is important to us, and we will use it to make improvements and provide a better experience for our guests in the future. We appreciate your comments and hope that you'll consider giving us another chance in the future. Thank you for your feedback. Thank You, GreenTree Inn Sedona Management
Frequently asked questions about GreenTree Inn Sedona
How is GreenTree Inn Sedona rated?
GreenTree Inn Sedona has a 4.1 star rating with 4,760 reviews.
When is GreenTree Inn Sedona open?
GreenTree Inn Sedona is open now. It will close tomorrow at 12:00 a.m.