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GreenTree Inn Sedona
- Hotels
- Sedona, AZ
About this business
Location details
2991 W State Rte 89A, Sedona, AZ, 86336, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would’ve been nice other than no hot water. No hot water, had to take a cold shower. Very disappointing. Mentioned to the staff and she said she would see what she could do. Nothing will be done, I’m assuming. States balcony with views, this is not correct. Quiet and clean
Business response:
Dear Guest, We apologize for the disappointment you experienced during your stay, particularly the lack of hot water and the discrepancy with the balcony views. Your feedback is valuable, and we're truly sorry for any inconvenience you faced. We take your comments seriously and will address these issues internally to ensure improvements are made. If you decide to stay with us again in the future, we're committed to providing you with a more satisfactory experience. Thank you for sharing your thoughts, and we hope to have th... read more
Very Poor Very dirty room
Business response:
Dear Alexis, I apologize deeply for the unpleasant experience you had with the cleanliness of your room. This is not the standard we strive for, and I assure you that your feedback is taken very seriously. Please know that cleanliness is a top priority for us, and we will immediately address the issue with our housekeeping team to ensure such situations are not repeated. We would appreciate it if you could provide us with more details about your stay, such as the date and room number, so we can investigate the matter thoroug... read more
Never again! De kamer was niet schoon, heel erg gehorig, het ontbijt was om 7.30 uur al op en het personeel was nergens te vinden. Er stond een bordje dat het personeel even weg was maar binnen 15 minuten terug zou zijn, we hebben niemand meer gezien... Ons vertrek!
Business response:
Hi Caroline, I am so sorry we failed to meet your expectations! We pride ourselves in our clean accommodations, but we obviously missed the mark for you. Please know I have looked up your reservation and my housekeeping manager is addressing this with our team. Your comments on breakfast are also concerning and are being reviewed by my front desk team. The bottom line is we let you down, and for that, I sincerely apologize. I hope you will consider giving us another chance in the future. Sincerely, Liz
Poor
Disappointing The clerk staff with blonde and short hair was terribly rude while checking in. The interaction was simple yet she found a way to be aggressive. There were also a lot of bugs in our room specifically in the bathroom, otherwise the room was fine.
Business response:
Dear Jenna, We apologize for the unpleasant experience you had with our front desk staff during check-in. Providing excellent customer service is our priority, and we regret that we fell short on this occasion. We will address this matter with our staff to ensure that all guests are treated with respect and courtesy. Additionally, we apologize for the inconvenience caused by the presence of bugs in your room, particularly in the bathroom. We take issues like this seriously, and we will investigate and address the matter prom... read more
Disappointing Staff was rude. Requested early check in due to traveling. They were not accommodating. Location
Business response:
Dear Shirley, Thank you for sharing your experience with us. We apologize for the rudeness you encountered from our staff during your stay. Providing friendly and accommodating service is a top priority for us, and we're sorry that we fell short of your expectations in this regard. As for the early check-in request, we understand how important it is to have a smooth and comfortable start to your trip. While we try our best to accommodate early check-ins based on availability, there are times when it might not be possible du... read more
I wouldn’t stay there again because those workers were so nasty. They just seam to hate it or me. The evening and morning lobby workers were the probably 2 of the rudest women I’ve ever spoke to and I am really not someone that ever says that. The people below us played load music until midnight. Clean and great view. Perfect location.
Business response:
Dear Ken, We're sorry to hear about the negative experiences you encountered during your stay. This is not reflective of the level of service and hospitality we aim to provide to our guests. We apologize for any unpleasant encounters with our staff and for the disturbance caused by the noise from the room below you. Your feedback is crucial to us, and we will address these issues with our staff to ensure that all guests are treated with the utmost respect and courtesy. We will also take measures to address noise disturbance... read more
Bad
Won’t be back After telling them we needed bottom floor we were given second floor and then they gave us a room that was not cleaned. How does someone do that? Close to restaurants
Business response:
Dear Dale, We sincerely apologize for the inconveniences you experienced during your stay. It's disheartening to hear that your requests were not properly accommodated and that you were given an uncleaned room. This is not indicative of the level of service we strive to provide, and we apologize for falling short of your expectations. We understand your frustration and disappointment, and we will address these issues with our team to ensure that such mistakes are not repeated in the future. We appreciate your feedback, and ... read more
Frequently asked questions about GreenTree Inn Sedona
How is GreenTree Inn Sedona rated?
GreenTree Inn Sedona has a 4.1 star rating with 4,667 reviews.
When is GreenTree Inn Sedona open?
GreenTree Inn Sedona is open now. It will close tomorrow at 12:00 a.m.