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GreenTree Inn Sedona
- Hotels
- Sedona, AZ
About this business
Location details
2991 W State Rte 89A, Sedona, AZ, 86336, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall a big disappointment. Not worth the money. The cable tv was unavailable. I requested a handicapped room and it wasn’t. The floor was dirty,when the person came to deliver towels I had to request the floor cleaned, she dry mopped only the middle of the floor.
Business response:
Dear Kathy, We're genuinely sorry to hear about your disappointing experience during your stay. It's disheartening to learn that we fell short of meeting your expectations, especially regarding the availability of cable TV, the requested handicapped room, and the floor's cleanliness. We apologize for any inconvenience caused and assure you we take your feedback seriously. We'll address these issues promptly with our team to ensure improvements are made. Please accept our sincerest apologies, and if there's anything else we c... read more
Für das viele Geld (über 2000 Dollar) sollte man sich eine andere Unterkunft suchen mit mehr Service Ausstattung der Zimmer reparaturbedürftig, Zimmerreinigung nur auf Anfrage, Teppichboden hat schon "Eigenleben", Anfrage auf Zimmerwechsel wurde abgelehnt, bei 8 Nächten?, Frühstücksraum eine Katastrophe, halb so groß wie ein Zimmer mit 3 zweier Tischen und 12 Stühlen bei über 60 Zimmern, billiges Müsli in kleinen Tüten,1 Toaster, billige Marmelade, Butter und Käse tiefgefroren, 1 Sorte Toastbrot und Beagle, Kaffeeautomat hal... read more
Business response:
Dear Walter, We appreciate your detailed feedback and apologize for falling short of your expectations. Your comments are invaluable as they help us identify areas for improvement. While we're pleased you found the room furnishings satisfactory, we're sorry for the inconvenience caused by the office rotating chair and the condition of the room furnishings. We'll address these issues promptly and ensure necessary repairs are made. Regarding breakfast, we apologize for the limitations and will review our offerings to provide a... read more
Not great This hotel is in much shabbier condition than shown in the photos on the website. We chose one of the rooms with a sofa and chair, but they were stained and ripped, and we didn’t even want to sit on them. Paint touchups around the room. We’re done with the color paint that didn’t even match the walls. Ripped window blinds. Great location.
Business response:
Dear Sullivan, Thank you for your feedback. We're glad you appreciated our great location. We're disappointed to hear about your experience with the condition of the room. Your comments are concerning, and we apologize for any discrepancies between the photos on our website and the actual condition of the room. We'll promptly address your issues, including stained and ripped furniture, paint touch-ups, and window blinds. Your satisfaction is important to us, and we'll work diligently to ensure a more pleasant stay for our gu... read more
Bad
Just okay Room was small and not modernized
Business response:
Dear Katherine, We appreciate your feedback. While we're glad you chose to stay with us, we're sorry to hear that the size of the room and its lack of modernization did not fully meet your expectations. We understand the importance of comfort and aesthetics during a stay. Your comments will be shared with our team to see where improvements can be made. Thank you for choosing us, and we hope to have the opportunity to provide you with a more enjoyable experience in the future. Sincerely, GreenTree Inn Sedona Management
Nice place to call base camp Lucky me, we had the noisiest loudest stomping neighbors above us. Idk if they were doing it on purpose or if the floor to ceiling was that thin but please if you stay here request an upper floor you’ll thank me! It was obnoxious they absolutely drowned out the tv and conversations. I can’t blame the facility for that but please, if you have kids request the lower floors :) You can’t go wrong with any location in Sedona or west Sedona. The room (king suite) was very comfortable. The shower was am... read more
Business response:
Dear Melissa, We're thrilled that you found our place comfortable and convenient for your stay in Sedona! It's great to know that you enjoyed the amenities of our king suite, especially the refreshing shower after your hikes and that the living room provided ample space for you and your family to relax. We apologize for the inconvenience caused by noisy neighbors above you; we understand how disruptive that can be. Your feedback is valuable, and we appreciate your suggestion to request upper floors, especially for families w... read more
Receptionist clueless, we were not given our pool view as stated on the reservation & paid extra for All 3 hotels did not have our reservation in their system! There was a lot of confusion. We paid extra for a balcony over looking the pool. They disagreed even though its stated on our reservation. Nice room and bathroom.
Business response:
Dear Susan, We're sorry about the confusion and inconvenience you experienced during your stay. It's concerning to hear that there were issues with your reservation and that you did not receive the room as stated. We apologize for any frustration caused by the disagreement regarding the balcony overlooking the pool. Your feedback about the receptionist's knowledge and overall experience is invaluable, and we will address these issues with our team to ensure that such incidents are not repeated in the future. Please accept ou... read more
Fair
Decent accommodation Loud AC/heat unit. Bathroom floor dirty. Breakfast buffet was pitiful. Parking situation was tight. Location was good. Rooms reasonably clean. Beds were comfortable.
Business response:
Dear Susan, Thank you for sharing your experience. We're pleased to hear that you found the location convenient and the rooms generally clean and comfortable. We apologize for the issues with the noisy AC/heat unit, the cleanliness of the bathroom floor, and the disappointing breakfast buffet. Your feedback is valuable, and we'll address these concerns to improve our services. Additionally, we'll look into options to enhance the parking situation. We hope to have the opportunity to serve you better in the future. Thank You, ... read more
Frequently asked questions about GreenTree Inn Sedona
How is GreenTree Inn Sedona rated?
GreenTree Inn Sedona has a 4.1 star rating with 4,760 reviews.
When is GreenTree Inn Sedona open?
GreenTree Inn Sedona is open now. It will close tomorrow at 12:00 a.m.