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Groove Subaru
- Automotive
- Englewood, CO
About this business
Location details
5300 S Broadway, Englewood, CO, 80113, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I was charged for a tire rotation that was not done per the invoice print out. I questioned and service rep said she would have it credited.. Service manager called before I returned home, I have left him two messages and NO response. I have TRUSTED Groove to perform work on my car since I purchased, but now I doubt I will return. I drive up from the Springs as I have in the past been satisfied with the help and service I have received.
Business response:
Hello, thank you for bringing this to our attention. It sounds like there is an issue with your bill and we would like to investigate what went wrong here. Please reach out to our Service manager Brian directly at bolson@grooveauto.com so we can get to the bottom of this. Thanks!
Seemed like a lot of problems for a “certified pre owned. ” Still waiting on the second key? We’ve called a dozen times to ask about the key but keep getting the same answer. “We’ll look around for it”
Business response:
Hello, it looks like your experience was less than exceptional. If you have further comments about your visit, please reach out to our Sales manager Taylor directly at tscott@grooveauto.com so we can get to the bottom of this. Thanks!
Colin Lentz said I had a leak and my drivers side boot is torn. I have no leak or a torn boot.
Business response:
Jaice, it looks like your experience was less than exceptional. If you have further comments about your visit, please reach out to our Service manager Brian directly at bolson@grooveauto.com so we can get to the bottom of this. Thanks!
Thank you to all on the Service team for the Very Good service at Groove Subaru
Business response:
Thank you for working with us. We are always looking to improve so please let us know if there was anything amiss at your recent visit here!
I am reserved about taking my vehicle there, because or an issue my wife had with her vehicle getting damaged by this department.
Business response:
Hello, it looks like your experience was less than exceptional. If you have further comments about your visit, please reach out to our Service manager Brian directly at bolson@grooveauto.com so we can get to the bottom of this. Thanks!
After 3 appointments, I came with a quote off the internet of $411. and change. I also had a coupon for 10% off. Total should've been around $360.00. Total bill paid $457.02. They rotated tires they did not tell me about up front, rotating tires is $100.00? It's like you upped the bill to cover loses!
Business response:
Hello, thank you for bringing this to our attention. It sounds like there is an issue with the explanation of your bill and we would like to investigate what went wrong here. Please reach out to our Service manager Brian directly at bolson@grooveauto.com so we can get to the bottom of this. Thanks!
Front desk girl is VERY rude at the service center. All other staff is great. When you call she is blunt and rude. If it weren’t for her, I would’ve rated higher.
Business response:
Haley, it looks like your experience was less than exceptional due to your interaction with our staff. We will pass this along to management to address. If you have further comments about your visit, please reach out to our Service manager Brian directly at bolson@grooveauto.com. Thanks!
Oil change what did not include filling up windshield washer fluid or radiator. Cap to light was not fastened. Intake Vent wasn’t affixed either.
Business response:
Hello, thank you for bringing this to our attention. It sounds like there is an issue with the items our technicians checked and we would like to investigate what went wrong here. Please reach out to our Service manager Brian directly at bolson@grooveauto.com so we can get to the bottom of this. Thanks!
Brought my car in prior to warranty expiration. The transmission issues and clicking sound with turning was never fixed. Got my car back with grease marks and the AC stopped working after their work. Called right when I picked it up to notify and get a plan to fix the AC, but no call back. The whole experience changed my mind about Groove. My warranty is now expired. I spent almost $1000 and will trade in elsewhere.
Business response:
Kim, it looks like your experience was less than exceptional. If you're vehicle is still in need of repair, please reach out to our Service manager Brian directly at bolson@grooveauto.com so we can get to the bottom of this. Thanks!
Frequently asked questions about Groove Subaru
How is Groove Subaru rated?
Groove Subaru has a 4.7 star rating with 12,162 reviews.
When is Groove Subaru open?
Groove Subaru is open now. It will close at 9:00 p.m.