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Gwinnett Place Nissan
- Car Dealers
- Duluth, GA
About this business
Location details
2555 Pleasant Hill Rd, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
I would not recommend this dealership unless they decide to get rid of some bad apples. I had a conversation with Mr. Navi Khan who was less than professional stating facts that he has been there for 5 years and knows what he talking about but would not entertain my questions and ignored my concerns. Not only was he rude, the car was given back with a sulfur smell that lasted 3 days. The ticket said the car was washed and it wasnt. The car smelled when picked up (it was just professional cleaned a week prior). If this is the... read more
Business response:
Dear Valued Customer, Thank you for taking the time to leave a review about your recent experience at Gwinnett Place Nissan. We sincerely apologize that your interaction with Mr. Navi Khan fell short of our professional standards and that the service you received did not meet your expectations. At Gwinnett Place Nissan, we take customer service very seriously. To ensure a thorough investigation and discuss your experience in more detail, we recommend contacting our Customer Service Manager, Chris Tomlinson, directly. He can ... read more
The wait was so long 3 hours! ! I hope the next visit is not that long please!! Thank You for the service!!
Business response:
Hi there, Thank you for your review. We are happy to hear that our team provided you with good service. We apologize for the extended wait time. Please visit us again for all of your vehicle needs
Service diagnostics didn’t indicate transmission problems, car stopped a couple days later. CAR TOWED 😞
Business response:
Hi Mayfield, we're sorry to hear about your recent experience with our service diagnostics. We strive to provide accurate assessments and are disappointed to hear about the issue with your car. Please reach out to Chris Tomlinson at 470-607-0936 to discuss this further.
The service in my vehicle was good. Didn’t like waiting for two hours for oil change, tire rotation.
Business response:
Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers. Your feedback means the world to us and serves as motivation to continue delivering exceptional service. We truly appreciate your support and look forward to serving you again in the future.
was waited for 6 hours for just inspection and I drove vehicle only 30k miles I a was said to replace battery. top of that I was having security plus gold coverage not covered, inspection was bad and at the end the pressure was and vaccun is not properly done.
Business response:
Hi Mir, we apologize for the inconvenience you experienced during your inspection. We understand your frustration and will address this issue with our team to ensure better service in the future. Please reach out to Chris Tomlinson at 470-607-0936 to discuss this further.
Incredibly disappointed with my last two experiences here (12/17/22 & 3/18/23). I've gone to them for 2 general diagnostics in the last 3 months and here's what I've noticed: 1. The Service Advisors seem to be trained to use misleading language regarding their basic diagnostic service cost. They will imply that the diagnostic cost will be credited to cover repairs found on the diagnostic. What they *wont* tell you, is that it will not be applied to your choice of the repairs listed on the diagnostic, only the repairs that th... read more
Business response:
We would like to work towards a resolution, so if you are willing, please reach out to us at (678) 552-4340 to discuss this further.
Just moved here from out of state. I asked if there were any specials on oil change and I was told no, that it would cost $89, but today I get an email stating the oil change service special is $39.95 and that the service special started October 4th and runs through December 31st. I will have to find another dealership to take my car for service. Not cool.
Business response:
Hi Steve Bahhur, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you may not have received an advertised benefit - please know it would not have been intentional. Please reach out to Manager Mike to assist in a resolve at 770-470-7771. Ag ain, our apologies and Welcome to GA!
On 11/4, I went in looking at a Pathfinder that had been aging on their lot for a few weeks now. It was the right color combination and had most of the configuration I wanted. I figured it’s been sitting on their floor plan for a while, so maybe they’ll be interested in making a deal to relieve them of it that day. I had a pleasant discourse with Javed as we worked the numbers. He went back and forth to the sales manager a couple of times, trying to get me to raise my offer, which is understandable. Then, the sales manager h... read more
Business response:
We appreciate you taking the time to let us know about your experience. We understand that each person’s experience is unique and would like to address your comments on a more personal level. Please reach out to Chris Kim at 470-607-0935 to discuss this further.
I had an appointment for an oil change and it was a 2 hour wait.
Business response:
Hello Cassa35, we appreciate you taking the time to leave us this feedback. We are striving to give our typical service levels in the mist of many pandemic challenges. Thank you for your patience.
Frequently asked questions about Gwinnett Place Nissan
How is Gwinnett Place Nissan rated?
Gwinnett Place Nissan has a 4.3 star rating with 7,146 reviews.
When is Gwinnett Place Nissan open?
Gwinnett Place Nissan is closed now. It will open tomorrow at 7:00 a.m.