Gwinnett Place Nissan

Araceli 

on DealerRater

8 years ago

Worst Dealership ever I have read people's reviews on this dealership and everything they say it's exactly what they are doing to me. I am not writing this so I can get a reply to contact Frank Pizzirulli because I know for sure he won't do anything,neither the general manager. All of them will not face you, and will not take responsibility for how unprofessional their sales personal is. People before purchasing from this dealership read the reviews, as you can see everyone have similar experiences in this dealership. I will... read more

Nissan fan 

on DealerRater

8 years ago

Second time bad experience We are Nissan Fans and proudly owned different models. 13 years ago we bought our first Nissan Altima from this place but back then it was a different place. In last few years this place has dipped down completely in customer service. In recent years we have owned 2 different models of Nissan but none was purchased from Gwinnett Place Nissan. I guess the word "Customer Service" doesn't exist in their dictionary anymore. So finally ended up going to a different dealership again to buy our latest 370... read more

La Johnson 

on DealerRater

8 years ago

Second bad experience Went to purchase a part that over phone I was told that only nissan parts would work on nissan cars nissan part 334 dollars , advanced auto parts 122 see the big difference . BAD thing is when nissan sale the part to you they never mention that your not able to get your money back . Had part less than 24hours they wouldn't refund my 334 dollars horrible but auto zone or advanced auto will highway robbery . Not only is this my first bad experience my second the same parts guy was rude the last time and d... read more

Ilovelife5730 

on DealerRater

8 years ago

Waste of time!! Playing games , high prices So we had gone to the Nissan dealership on Thursday just to take a look at the cars. we were more interested In 2016 Rogue but they basically falsely advertised a good deal to get us Intrested in a new 2017 model, which they claimed with the did the discounts would be a sick deal, reasonably close to the used car but they didn't have the color we wanted in the lot. So we told him we'll come back when you guys have it in the lot. They called us and told us all we can get you any car... read more

JeniferEder 

on DealerRater

8 years ago

Bad Taste and Bad customer Service IF I could give this place a Zero stars I would. The staff do not think about their customers. They promise things and then do NOT follow up on the things promised. They "Want to earn your business" then they leave you alone and not return calls. After 3 days of calls and leaving 3 messages a day for various people got one call back from someone who I hadn't called. Then 3 trips later I get my car back I left as I couldn't drive 2 cars at once. That's after I told the salesman that I didn't... read more

JOSH.CRAV 

on DealerRater

8 years ago

Worst experience ever. Worst experience I have ever had, I went through the whole purchase process only to have them take the car back. I have a 660 credit score and my husband has a six figure income. I had to fight to get them to give me my down payment back and the keys to my trade in. .....DO NOT USE THIS DEALER.... they pulled my credit 25 times = 25 inquiries making it so I could not get approved any where else. (do to the banks thinking I'm trying to buy more than one car or that I'm trying to commit fraud) I hope thi... read more

Tinee 

on DealerRater

8 years ago

Part 2 of My Review from 12/7/16 First off let me say everything I felt the day I wrote that fist review was true and I still say my sales team I named was great. BUT THE DEALERSHIP IS ANOTHER ISSUE. The salesman was great (Brandon Calvin) but the rest was all down hill. They paid off my trade in late to the bank it took them over 30 days to pay it off which messed up mine and my husband credit and yes they gave us a letter to mail to the bank to admit fault to fix it, but that was a headache trying to fix all that with the ... read more

chris 

on DealerRater

8 years ago

Horrible Communication I purchased a vehicle from out of state. I knew the process would take more time since I was not there in person, but I was assured it would be a quick and easy process. The communication was horrible - I was constantly told incorrect information and I would always have to call the dealership for updates. It was very seldom that they would reach out to me. Eventually the vehicle was delivered to me without any temporary tags or paperwork - I had no proof of ownership and had to call multiple times just... read more

Chloe Victoria Smith 

on DealerRater

8 years ago

Honestly, go to a different Nissan dealership Never sent my pay off check to my old financing company after I traded my car in for more than a month. Ran credit checks after I had already signed a contract and caused my credit to go down. Trying to get in contact with anyone there is exhausting, and almost everyone you deal with on the phone will cut you off, throw you on hold, and forward you to a voicemail. Then no one will call you back. Not worth the hassle, just go to literally any other dealership.