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Harlow's Casino Resort & Spa
- Resorts
- Greenville, MS
About this business
Location details
4280 Harlows Blvd, Greenville, MS, 38701, United States
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Update your facility & food. Other than the great customer service, I was disappointed with the horrible food, "dated" decor, bad bathroom lighting, no hooks in bathroom, no pen and paper & someone hit my car in the parking lot. The security dept refused to view camera, though I was adamant about day/timeframe of incident. Definitely will NOT reserve a room on my next visit to Ms. Rm 424. 5/2 - 5/4/18
My room keys did not work. If I wanted to leave my room, I had to have a staff follow me upstairs to let me in to my room. The queen sized bed was made with a king sized fitted sheet and no top sheet. There was no sheet between me and the duvet and there was blood on the duvet. The air conditioning unit sounded like it was going to vibrate off the wall every time it cycled off. I tried to resolve the key card issue four times and finally just stayed in the room until morning. A very disappointing and tiring experience.
Business response:
We apologize for the issues you experienced during your visit. We will be addressing these issues. in a continued effort to ensure every guest experience Is positive one we approach guest concerns seriously and will address them immediately. Lawrence Davis Director of hotel operations
charged us twice What was promised on expedia was not given at hotel check in. What happen was I paid on expedia. The room wasn't ready so we waited. Others check inn before us. When we stated we wanted a non-smoking room. It was like we didn't book one. The front desk clerk ended up charging us double for the room. Will never stay there again.
Too expensive for regular hotel. Alot of marijuana smoking and staff did nothing
Dirty Room The beds are very comfy but our King Deluxe room was dirty and no refrigerator in the room so we had to keep filling up our small cooler with ice to keep meds cold. The bathtub was nasty with scum on the sides and hair around the edges, shower had scum on the floor, toilet was nasty with rings, there was dark brown and yellow streaks running down the wall between the vanity and trash can, and Japanese Beetles (which people mistake as Ladybugs) all in the bathroom.
Not a good stay Pillows were too flat and the water in the shower would not get hot enough
Poor service Poor service on the gaming floor 45 to 1 hour in between servers checking on drinks at the tables. Even asked pit boss to get one and it still took a 1/2 hour.
Steak place open only Thursday-Saturday. Was there in a business trip and only had buffet as a choice. Very poor
It was a good trip we was having a family reunion when it was time to leave they jacked up the price from our reservation we made with hotel. Com never again
Frequently asked questions about Harlow's Casino Resort & Spa
How is Harlow's Casino Resort & Spa rated?
Harlow's Casino Resort & Spa has a 3.9 star rating with 4,857 reviews.
When is Harlow's Casino Resort & Spa open?
Harlow's Casino Resort & Spa is open now. It is open 24/7.