Harlow's Casino Resort & Spa

3.9

Resorts
Greenville, MS

About this business

Hospitality Resorts

Location details

4280 Harlows Blvd, Greenville, MS, 38701, United States

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3.94,856 reviews

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Anonymous

9 years ago

DO NOT STAY HERE Terrible! Room smelled awful! Spent 3 hours washing EVERYTHING I took (including bags) even if I didn't wear it once j got home. Shower ran water all over the bathroom floor. Ridiculous. Could not wait to check out. When reported both to the front desk they did nothing and acted like they had never heard of such. All of my friends staying at the same time had the same complaints.

Business response:

We are sorry that your stay was unpleasant. We do appreciate you bringing your concerns to our attention so we can address the things we need to improve on. We are working on addressing the problems you had.

Anonymous

9 years ago

Business response:

We are sorry we didn't meet your expectations. We hope you would give us another opportunity to make things right.

Diana

10 years ago

Below standard rooms that smelled!! Looked very smart from outside and reception area very good. Did smell of cigarette smoke throughout the building. On entry into our rooms, both smelled awful of faustiness and rotten feet. Everything was generally grubby especially bathroom floor which was slippery (not sure from what). Beds were knackered. If we would have had a choice, we would not have stayed. Breakfast options very poor. No Drinks available In breakfast area so had to buy from Starbucks.

Business response:

Thank you for taking the time to review our property as it provides us an opportunity to address areas of concern. We are sincerely sorry your experience did not match the expectations we have of ourselves. We are sharing the guest service breakdowns with our team so we can avoid them in the future. We will begin a hotel remodel, including new mattresses, this summer. We hope you will give us another opportunity to meet your expectations.

10 years ago

Old Hotel Needs Work While rooms were large, they were old, dirty and in need of repair

Business response:

Thank you for taking the time to provide your feedback, we appreciate it as it gives us a chance to improve. We are very excited that we will begin a hotel remodel this summer. We hope you will give us another chance!

Connie

10 years ago

Nice hotel when it was new, but not kept up. We had a party of 3 adults and 3 children. There were only 4 free breakfast vouchers for the 6 of us (two rooms), and you had to go through the casino which was off-limits to children to get the breakfast. So they let us use them in a small coffee bar in the lobby, but we still had to buy 2 breakfast entrees. We had a choice of three; a breakfast burrito, sausage muffin or a breakfast croissant...at about $8 each, and my breakfast burrito tasted like the meat was rancid (spoiled).... read more

Business response:

Thank you for taking the time to inform us of the opportunities we have to improve our service and our property. We will share this information with all of the departments involved to ensure we address all of your concerns. Our pool opens each year around Memorial Day and we have a hotel remodel that will begin late summer.

Mia

10 years ago

Misserable We were over run by Lady bugs. They were in our room as well as in our bed. We had to strip bed a couple times a night and I was on crutches unable to put pressure on my foot. Was suppose to have been relaxing 2 days but didn't turn out that way. Compt. Rooms for black couple for same issue and I was told besides the Bugs was everything ok. Horrible Customer Service. Mia Holeman

Business response:

Dear Mia, Thank you for taking the time to provide the feedback. We are working on finding a solution for our annual lady bugs. I apologize for the guest service breakdowns that happened during your stay. We will review our guest service expectations to ensure our team has the same goal.

Anonymous

10 years ago

Very uncomfortable bed! It was a clean place & looked really nice but sleeping was awful. I hated the bed & the pillows were so uncomfortable. Will NOT stay there again.

Business response:

Thank you for taking the time to respond, we appreciate all feedback. The hotel will begin a remodel late summer and will receive all new plush mattresses.

Anonymous

10 years ago

A very disappointing stay My stay was awful. The front desk was not that helpful, one employee in particular was extremely rude. The entire place reeked of smoke. The bed was very uncomfortable.

Business response:

Thank you for taking the time to provide your feedback so we can identify the areas we need to improve. We have reviewed our Respectful Service expectations with our front desk team so we can avoid future breakdowns. We are excited that the hotel will begin a renovation, including new mattresses, this summer. We hope you will give us another opportunity to meet your expectations.

Anonymous

10 years ago

Hotel staff was the rudest we've ever encountered Hotel staff was so rude, rooms were substandard, casino was ok. I would never stay here again not would I ever recommend it to anyone I know!