Harlow's Casino Resort & Spa

Karen C 

on Expedia

8 years ago

Stay at Harlows Hotel room was fine other than the fact there were few power outlets and what they have were difficult to get to and we had to unplug clock and lamp to plug in chargers. Lobby had a lot of cigarette smoke drifting in from the casino area. 

Anonymous 

on Expedia

8 years ago

Room floor was dirty when we checked in, service in both the buffet and the steakhouse were not good and we didn't even get a refill of Our drinks in the buffet nor did we see our waitress after she brought our drinks initially, and the air conditioner in Room would not turn down below 70. Mary, a blackjack dealer, was the highlight of our stay. She was very fun and professional and made playing blackjack very fun and was the only good thing about the stay 

CHRIS 

on Expedia

8 years ago

DIDN'T LIKE THAT THE RESERVATION EMPLOYEE TRIED TO DOWN GRADE MY ROOM WHEN I ARRIVED AT THE CASINO. I HAD RESERVED MY ROOM WITH ORBITS ON LINE.DOWN GRADE FROM DELUXE KING TO TWO QUEEN BEDS .AFTER I REQUESTED A DELUXE KING FACING THE MISSISSIPPI RIVER. AND WAS TOLD NO WERE ARE FULL NO ROOMS AVAILABLE. 

H Kay 

on Expedia

8 years ago

Terrible experience. Got in late went to Buffett, terrible. Food cold, containers empty. Asked counter person for an extra fork and was told i would have to find a waitress. Will not visit your hotel again or tell friends. 

Anonymous 

on Expedia

8 years ago

Changes needed but nice place. Overall, the stay was nice. However, the beds have plastic covers on the mattresses that made for a rough and noisy sleep. Also, there are no shear curtains on the inside of the main curtain which makes you leave your window wide open during the daytime due to poor lighting in the room. Also, when the sun rises the light burst right through on you while you're sleeping because the curtains are just long enough to close but the air conditioner blows the curtains a part enough for the sunlight to... read more

cole 

on Expedia

9 years ago

Aging property that needs updated. Front desk staff ignored me for 2 minutes while they chatted with each other. Once acknowledged, I realized they had the demeanor of a revenue office employee. The rooms are aging and not well. Paint missing from the walls, carpet stained. Bed was comfortable however. All in all, I felt of was overcharged for what I got there. 

Cameron 

on Expedia

9 years ago

Not the greatest. The check-in process was quick and painless. The front desk staff was courteous but not overly warm and welcoming. 2 vouchers for $15 to use at any food outlet with our room keys. I was disappointed to find we were assigned a room directly out of the elevator as I know how rowdy casino hotel guests can be in the late hours. The bathroom was really nice and seemed clean. We noticed that the bathroom door was heavily chipped like a lock was forcibly removed at some point. The base of the bedroom furniture ha... read more

Joyce 

on Expedia

9 years ago

Well, we had gotten there about, 7:00 pm. We had driven all day, only to come here and be told by a very rude person, that we didn't have a reservation. I told her, I had a reservation, and would she please look again! She then told me that, well she seen where I had just made one earlier in the day, but she only had a double room!!! I said, well I booked a King bed, and made a point to tell her it was our 20th Annv....and it confirmed my booking with a King bed!!! She then told me, all the booking on line, tells you things ... read more

Anonymous 

on Expedia

9 years ago

Not very sound proof Stayed on the fourth floor and could still hear the noise from the casino. Also you could hear every door that opened and closed during the night.