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Harlow's Casino Resort & Spa
- Resorts
- Greenville, MS
About this business
Location details
4280 Harlows Blvd, Greenville, MS, 38701, United States
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Poor customer service You only get 1 chance for a first impression. Upon checking in the only desk clerk was interrupted 5 times by various phone calls and complained about “ being the ONLY person there answering calls , covering the gift shop and assisting guests...”. I showed her my reservation info...2 guests, king room, smoking. When we got to the room with our bags it was a double queen...NON-SMOKING! After 7 hours of driving we just wanted to rest and I thought “ and WHO is gonna move this luggage to another room?”. Af... read more
Hotel had no water Monday morning - so toilet didn’t work and i could not take a shower before leaving for my business meeting - and the front desk did not have the authority to even discount the room rate due to the inconvenience.
Business response:
We wanted to thank you for staying with us on your visit to Greenville. We apologize for the water issues. We experienced a failure to one of the pumps unexpectedly and worked hard to quickly rectify the issue. We understand the frustration that comes with not having running water for a period of time and we apologize for the inconvenience. Thanks, Lawrence
If that's the best, then I rather have the worst! My stay wasn't pleasant. I was in town for a graduation. I was told this was the best hotel in the area. I checked in then immediately went to the graduation (w/o reviewing my room). I returned around midnight to shower and go to bed. The water wasn't working. I tried to be moved to another rm only to find the entire hotel was booked & I couldn't be moved. I was told not only could they NOT move me to another room but the entire hotel was w/o water b/c the water pump was brok... read more
Business response:
We wanted to thank you for staying with us on your visit to Greenville. We apologize for the water issues. We experienced a failure to one of the pumps unexpectedly and worked hard to quickly rectify the issue. We understand the frustration that comes with not having running water for a period of time and we apologize for the inconvenience. Thanks, Lawrence 662 820 8026
Update your facility & food. Other than the great customer service, I was disappointed with the horrible food, "dated" decor, bad bathroom lighting, no hooks in bathroom, no pen and paper & someone hit my car in the parking lot. The security dept refused to view camera, though I was adamant about day/timeframe of incident. Definitely will NOT reserve a room on my next visit to Ms. Rm 424. 5/2 - 5/4/18
My room keys did not work. If I wanted to leave my room, I had to have a staff follow me upstairs to let me in to my room. The queen sized bed was made with a king sized fitted sheet and no top sheet. There was no sheet between me and the duvet and there was blood on the duvet. The air conditioning unit sounded like it was going to vibrate off the wall every time it cycled off. I tried to resolve the key card issue four times and finally just stayed in the room until morning. A very disappointing and tiring experience.
Business response:
We apologize for the issues you experienced during your visit. We will be addressing these issues. in a continued effort to ensure every guest experience Is positive one we approach guest concerns seriously and will address them immediately. Lawrence Davis Director of hotel operations
charged us twice What was promised on expedia was not given at hotel check in. What happen was I paid on expedia. The room wasn't ready so we waited. Others check inn before us. When we stated we wanted a non-smoking room. It was like we didn't book one. The front desk clerk ended up charging us double for the room. Will never stay there again.
Too expensive for regular hotel. Alot of marijuana smoking and staff did nothing
Dirty Room The beds are very comfy but our King Deluxe room was dirty and no refrigerator in the room so we had to keep filling up our small cooler with ice to keep meds cold. The bathtub was nasty with scum on the sides and hair around the edges, shower had scum on the floor, toilet was nasty with rings, there was dark brown and yellow streaks running down the wall between the vanity and trash can, and Japanese Beetles (which people mistake as Ladybugs) all in the bathroom.
Not a good stay Pillows were too flat and the water in the shower would not get hot enough
Frequently asked questions about Harlow's Casino Resort & Spa
How is Harlow's Casino Resort & Spa rated?
Harlow's Casino Resort & Spa has a 3.9 star rating with 4,961 reviews.
When is Harlow's Casino Resort & Spa open?
Harlow's Casino Resort & Spa is open now. It is open 24/7.