Harlow's Casino Resort & Spa

3.9

Resorts
Greenville, MS

About this business

Hospitality Resorts

Location details

4280 Harlows Blvd, Greenville, MS, 38701, United States

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3.94,961 reviews

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Over 60

9 years ago

Never stay again! I recently attended the Mighty Mississippi Music Festival in Greenville, MS. When planning our 2 night stay, my wife and I decided on Harlow’s, not for the casino because we do not gamble, but hoping the service would be good. “Resort and Spa” The first negative was the buffet bar. It was average for a buffet, but not for $25.00 each. My wife and I spent the entire day at the festival and was really tired when we returned to our room that evening. When we opened the door expecting the room to be as if no on... read more

Ignacio

9 years ago

Terrible noise coming from A/C kept waking me up all night long. Room 311

Monica

10 years ago

Disaster than ended better First night was a disaster the room I reserved on April 7, 2016 was not what they tried to give me on June 23, 2016. The front desk person, Jackie was unwilling to change the room she insisted on putting me in King size handicapped room with a roll in shower. This type of shower allows water to run into the entire bathroom flooding it until a large drain in the center of the floor drains the water. A person in a wheel chair would not fall but a person standing could easily slip and fall. Finally I ... read more

Business response:

Thank you for taking the time to bring this to our attention. We apologize for the service breakdowns you had. We welcome all feedback so we can identify the opportunities we have to improve our processes and guest service. We will address the communication and service the front desk provided. We are happy that you were able to enjoy the latter part of your stay.

Anonymous

10 years ago

DO NOT STAY HERE Terrible! Room smelled awful! Spent 3 hours washing EVERYTHING I took (including bags) even if I didn't wear it once j got home. Shower ran water all over the bathroom floor. Ridiculous. Could not wait to check out. When reported both to the front desk they did nothing and acted like they had never heard of such. All of my friends staying at the same time had the same complaints.

Business response:

We are sorry that your stay was unpleasant. We do appreciate you bringing your concerns to our attention so we can address the things we need to improve on. We are working on addressing the problems you had.

Anonymous

10 years ago

Business response:

We are sorry we didn't meet your expectations. We hope you would give us another opportunity to make things right.

Diana

10 years ago

Below standard rooms that smelled!! Looked very smart from outside and reception area very good. Did smell of cigarette smoke throughout the building. On entry into our rooms, both smelled awful of faustiness and rotten feet. Everything was generally grubby especially bathroom floor which was slippery (not sure from what). Beds were knackered. If we would have had a choice, we would not have stayed. Breakfast options very poor. No Drinks available In breakfast area so had to buy from Starbucks.

Business response:

Thank you for taking the time to review our property as it provides us an opportunity to address areas of concern. We are sincerely sorry your experience did not match the expectations we have of ourselves. We are sharing the guest service breakdowns with our team so we can avoid them in the future. We will begin a hotel remodel, including new mattresses, this summer. We hope you will give us another opportunity to meet your expectations.

10 years ago

Old Hotel Needs Work While rooms were large, they were old, dirty and in need of repair

Business response:

Thank you for taking the time to provide your feedback, we appreciate it as it gives us a chance to improve. We are very excited that we will begin a hotel remodel this summer. We hope you will give us another chance!

Connie

10 years ago

Nice hotel when it was new, but not kept up. We had a party of 3 adults and 3 children. There were only 4 free breakfast vouchers for the 6 of us (two rooms), and you had to go through the casino which was off-limits to children to get the breakfast. So they let us use them in a small coffee bar in the lobby, but we still had to buy 2 breakfast entrees. We had a choice of three; a breakfast burrito, sausage muffin or a breakfast croissant...at about $8 each, and my breakfast burrito tasted like the meat was rancid (spoiled).... read more

Business response:

Thank you for taking the time to inform us of the opportunities we have to improve our service and our property. We will share this information with all of the departments involved to ensure we address all of your concerns. Our pool opens each year around Memorial Day and we have a hotel remodel that will begin late summer.

Mia

10 years ago

Misserable We were over run by Lady bugs. They were in our room as well as in our bed. We had to strip bed a couple times a night and I was on crutches unable to put pressure on my foot. Was suppose to have been relaxing 2 days but didn't turn out that way. Compt. Rooms for black couple for same issue and I was told besides the Bugs was everything ok. Horrible Customer Service. Mia Holeman

Business response:

Dear Mia, Thank you for taking the time to provide the feedback. We are working on finding a solution for our annual lady bugs. I apologize for the guest service breakdowns that happened during your stay. We will review our guest service expectations to ensure our team has the same goal.