Harlow's Casino Resort & Spa

Cameron 

on Expedia

9 years ago

Not the greatest. The check-in process was quick and painless. The front desk staff was courteous but not overly warm and welcoming. 2 vouchers for $15 to use at any food outlet with our room keys. I was disappointed to find we were assigned a room directly out of the elevator as I know how rowdy casino hotel guests can be in the late hours. The bathroom was really nice and seemed clean. We noticed that the bathroom door was heavily chipped like a lock was forcibly removed at some point. The base of the bedroom furniture ha... read more

Joyce 

on Expedia

9 years ago

Well, we had gotten there about, 7:00 pm. We had driven all day, only to come here and be told by a very rude person, that we didn't have a reservation. I told her, I had a reservation, and would she please look again! She then told me that, well she seen where I had just made one earlier in the day, but she only had a double room!!! I said, well I booked a King bed, and made a point to tell her it was our 20th Annv....and it confirmed my booking with a King bed!!! She then told me, all the booking on line, tells you things ... read more

Anonymous 

on Expedia

9 years ago

Not very sound proof Stayed on the fourth floor and could still hear the noise from the casino. Also you could hear every door that opened and closed during the night. 

Nina 

on Expedia

9 years ago

Nice hotel attached to a casino that was lacking. Hotel staff was super, nice room, comfy bed and quiet. Casino had a few problems, machines not accepting player cards, printed voucher from other machine, redemption kiosks not working, machines non operational and buffet was awful. Casino staff were pleasant. 

Anonymous 

on Expedia

9 years ago

Rooms could be better Roaches in my room & room was not cleaned well. Ask for another room & the lady at the front desk was rude. Told me rooms was booked but seconds later gave me another room. 

Anonymous 

on Expedia

9 years ago

Casino not hotel I was very disappointed. There was cigarette smoking everywhere including restaurants 

Summer 

on Expedia

9 years ago

Don't do it! Room #1, jets didn't work in tub & bed had a huge dip in middle of it Room #2, 3 of 4 jets worked in tub but the air conditioner did not cool at all Room #3, no jets and door did not lock so safety was an issue. Ms Jackie at front desk at night was wonderful but the daytime staff at front desk on Sunday was rude as ever! That's 3 rooms for 3 nights... after spending almost $400 to stay... will never stay again! 

Michele 

on Expedia

9 years ago

Had to stay in smoking room as a whole floor of rooms were closed for some undisclosed reason! 

Ann 

on Expedia

9 years ago

Over 24 hours to speak with Expedia by phone SHAME We made a mistake with our reservation, could not fix it online. Called Expedia. Got recording that "due to high call volume" my call would not be answered for 25 hours. Leave your name and we'll call you back. My reservations were 32 hours away. It took 28 hours to get a return call, and they did not help correct it. The kind lady at the hotel corrected it. Other online services have quick phone customer service.