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Headlight Revolution
- Atlanta, GA
About this business
Location details
2281 Defoor Hills Rd NW, Atlanta, GA, 30318, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:30 p.m. | |
| Tue | 10:00 a.m. to 5:30 p.m. | |
| Wed | 10:00 a.m. to 5:30 p.m. | |
| Thu | 10:00 a.m. to 5:30 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
paid for a wiring harness and never received it, couldn't get in contact with anyone. Trying to get my payment back now.
Business response:
Did you end up receiving this?
Have had 2 issues in two months First passenger head light didn’t work upon installing Moto is we’re the best cause we test Had to drive around with one headlight for 7-10 days waiting on replacement Second ,2 months later Drivers tail/brake light does not work Now 4-8 weeks delivery for new one Now driving around with no brake light till delivery I love the looks and brightness of them on my rocky ridge but am concerned how long these this will last without problems , especially for the cost of these lights and tail ... read more
Business response:
Hi, Troy A. We are sorry to hear that we didn’t meet your expectation. We have very high expectations at Headlight Revolution and would love the opportunity to improve. Please get in touch with us at (218) 755-5200!
RecommendedY'all are awesome. Not just some internet reseller, but guys, and gals, who have their shit together and can answer questions and give helpful advice. This is the 3rd time I've done business with them and I'll be back again!!
Bought headlights and taillights from this company on next day air. They sent the headlights but not the taillights. Taillights arrived a week later, not next day air. Headlights installed great and work well. Taillights will not work for our truck even though is says it will per their website. I have called customer service and sat on hold over 30 minutes 3 times without getting to talk to anyone. I have sent emails and I get ridiculous emails back. They ask for photos, I send them and they ignore them. They ask f... read more
Business response:
Hello Charley! I am very sorry to hear about your poor experience so far with us, that's not at all what I like to hear about. It appears that you ordered Alpha Rex housings, these ship directly from their warehouses so with the shipping method issues, I imagine a miscommunication or mistake took place when it shipped over there. However, we're always more than happy to refund any shipping differences that weren't fulfilled properly - which we did over our email conversation! As for the email thread, I only see one email t... read more
RecommendedHR test, and can back up what they say. I'd say by far the GTR's are the best lights on the market. I spent days Shopping around, and comparing other LED's. At the end, I came back to and bought another set from HR.
Business response:
Hey there John! Thank you for the kind words, we really do appreciate it! We test as much as we can to make sure what you're getting is actually going to be a dependable upgrade - and the GTR Lighting bulbs are just that! Enjoy your order, and let us know if we can ever help you further! - Support
So here is how my call went to headlight revolution. "Hi there, I am looking for taillight leds, turn signals, and high mount stop lights for my 2021 GMC Sierra". Headlight revolution: "we do not carry those". Me: "Well, there is a video on Youtube of Chris installing them from H.R., could I speak with Chris?" Headlight revolution: "Chris doesn't take calls" "we dont have these" Me: "Well you have them on your website aswell" Headlight revolution: CLICK. Great service guys.
Business response:
Hey there Robert, That is very unfortunate to hear about, and honestly quite shocking to hear this is how your phone call went. I have not had the chance to review this action just yet, but we will absolutely be taking a closer look at this situation to see what occurred. If we do find that this is how this call unfolded, we will be sure to talk with the representative you spoke to. In the meantime, this link I am providing you here will show you every bulb offered for your 19+ Sierra bumper-to-bumper: https://www.headligh... read more
I ordered several items. One of the items was used and in an open box. I attempted to get a replacement new item but was told I have to pay return shipping. You should let people know you are selling open items in some cases at new item pricing.
Business response:
Hey Chris, This is very interesting to hear about, open box items should not be sold at a new price, we'd be happy to return it for a new unit! I'm not sure what the conversation looked like since I was not involved, but I know for sure that you should only be receiving NEW items when you order a new product. The only time you should receive an open box item would be if you ordered it from our Closeout section. Please send us an email with a screenshot of this comment so that our service team is sure to be on the same page... read more
RecommendedI am lost when it comes to LEDs and I trial and errored on way too many - some even caused EM interference on my Motorhome HVAC and other issues. I started watching the HR reviews and tests and now I won't get any LED unless recommended through HR. I bought my Jeep Headlights and fog lights through them and couldn't be happier - some of the smaller lights have had an issue and they replaced them without question.
Business response:
We appreciate your feedback, it means a lot.
Their shipping is good. Their information availability is good. Their testing is good. What is NOT good is their customer service pre-sale and their marketing team. Tried over the course of 4 days to call them/E-Mail them asking a question that I could not find online .... I never got an answer or reply even now, a week later. So I ordered anyway. This is where the marketing team is awful. Why do I need 3 E-Mails in 48 hours asking me to review my experience when I haven't even GOTTEN the products yet? Are you serious? ... read more
Business response:
Hello Drew, I am very sorry to hear about your poor experience so far with your order, I'd love to help out where I can! As for the emails, that sounds like the automated email that is sent out after a certain period of time after you send us an email, this is the system's way of following up with you on that ticket, we do not send those emails out. What is the Email Ticket Number on the email you sent us? I would love to look into this and see where things went wrong, because you certainly should of had a response by now... read more
Frequently asked questions about Headlight Revolution
How is Headlight Revolution rated?
Headlight Revolution has a 4.7 star rating with 2,613 reviews.
When is Headlight Revolution open?
Headlight Revolution is closed now. It will open at 10:00 a.m.