This profile has been claimed by the business owner or representative.
Headlight Revolution
- Atlanta, GA
About this business
Location details
2281 Defoor Hills Rd NW, Atlanta, GA, 30318, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:30 p.m. | |
| Tue | 10:00 a.m. to 5:30 p.m. | |
| Wed | 10:00 a.m. to 5:30 p.m. | |
| Thu | 10:00 a.m. to 5:30 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedQuality product. Exception being high beam connectors that do not fit properly. Post sales service & support are non-existant.
Terrible experience! I spent WAY more to order from them based on their videos. I had problems with my order, and emailed customer service with no response. I called customer service and was told they would research and get me an answer - no response. I responded to their automated follow-up email asking if I had problems with my order, and sent a detailed description of the problem - NO RESPONSE! Do not waste your money buying from this company that does not care about its customers.
Business response:
Hey there Chris! I am very sorry to hear about your poor experience with us so far, that is not at all what we like to hear about. It's very odd that you've been having trouble getting in touch with our support team, as we always have dedicated teams managing both the phone call queue as well as incoming emails! It may take 1-2 business days on occasion but it'll be answered one way or another! To start, can I please get your order number? This will get me the info I need to further look into this matter. From there, I wil... read more
Hopefully their bulbs are better than their service. Spent 400+ dollars, still haven’t received an ounce of info regarding shipping. Ordered over a week ago now, they don’t ever answer the phone and barely answer an email after 5 days. Finally I got in contact with Caleb at HR only to be told they didn’t even have my order ready, but it would be out the next day, that was Wednesday it’s now Friday and still nothing. I’ll plaster this over every review board and maybe it’ll get some attention, because I sure as hell cant get ... read more
If you order led lights and one of the led lights is missing is shipping you should never wait almost a month for a replacement or a response, still waiting for customer service to do something besides reply back "so are you all good with your lights?" NO! I sent pictures and details don't ask if I'm all good.
Business response:
I'm so sorry about that! I can see your order number in the picture and was able to get all of your information pulled up. Someone from our customer service team will be reaching out shortly!
Called three days now... very short hours of phone assistance and then when you dont get a busy signal then youre number 36 in the que and then they just go home if the shore 4 hours work day ends and then they never answer. been on hold now for 1 hour and 13 minuets!!! Terrible. Got to buy elsewhere!
Business response:
I apologize for the difficulty getting a hold of us. Our customer service team is currently extremely backed up and are behind on emails and phone calls. PM us your phone number, and we'll give you a call as soon as possible!
I spent over $600 on HID headlights (low and high beam), and neither set works right. I sent an email a week ago since I couldn’t reach anyone by phone, and I still haven’t gotten a reply. I’ve bought things from them before, and their customer service was good then. I don’t know what changed, but the customer service now is unacceptable.
Business response:
I apologize for the difficulty getting a hold of us. Our customer service team is currently extremely backed up and are behind on emails and phone calls. When you emailed us, you should have received an email ticket number, do you now what that number is? Once I get that, I can pass it on to our customer service manager so they can reply right away!
sent the wrong bulbs terrible customer service cannot send bulbs back they do not answer emails or phones this place is a scam do not order anything from them
Business response:
I apologize for the difficulty getting a hold of us. Our customer service team is currently extremely backed up and are behind on emails and phone calls. When you emailed us, you should have received an email ticket number, do you now what that number is? Once I get that, I can pass it on to our customer service manager so they can reply right away!
Terrible service, paid overnight shipping for HiD kit for my customers Cherokee. Received it with a bad bulb. They would not overnight the new good bulb, and now I’m waiting on 3 days still without even seeing they shipped it. Never buy again. And this company will receive a comment a day from me telling them they are scam artists and I hope nothing but the worst for their company. Have a nice day 👍. Talk to you tomorrow.
Business response:
I'm so sorry to hear that! What is your order number? Once we get that, we can get this taken care of for you!
I called and was put on hold twice automatically with the recording saying I was 60th or 70th in line. So, I emailed and I get an automatic email back that says they are busy, but someone would follow up shortly. Over a week later, still no call or contact. Horrible follow up.
Business response:
I apologize for the difficulty getting a hold of us. Our customer service team is currently extremely backed up and are behind on emails and phone calls. When you emailed us, you should have received an email ticket number, do you now what that number is? Once I get that, I can pass it on to our customer service manager so they can reply right away!
Frequently asked questions about Headlight Revolution
How is Headlight Revolution rated?
Headlight Revolution has a 4.7 star rating with 2,613 reviews.
When is Headlight Revolution open?
Headlight Revolution is closed now. It will open tomorrow at 10:00 a.m.