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HearUSA
- Audiologist
- Palm Beach Gardens, FL
About this business
Location details
11400 Jog Rd, Palm Beach Gardens, FL, 33418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 12:00 p.m. 12:30 p.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 12:00 p.m. 12:30 p.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 12:00 p.m. 12:30 p.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 12:00 p.m. 12:30 p.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 12:00 p.m. 12:30 p.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The receptionists are rude.
I've been trying for over a year to get the hearing aids replaced. they are 7 years old and only work part of the time. authorization is required through State Workman's Comp. i went in yesterday to get them cleaned and checked. one wasn't working. got home and it worked for a little while. now not working. i feel the office dropped the ball. i should have had these replaced 2 years ago. i can't hear tv or my tablet. worst of all i can't hear or understand my wife and most females due to my high range loss.
Business response:
Hi Aaron! Thank you for sharing your feedback with us. We are sorry to hear that you are not satisfied with your devices, and are having continued troubles with them. I would love to be able to speak with you more to see what we could do to help. I am having a difficult time locating your records in our patient database, if you'd like to call my directly my number is 407-613-2924. My name is Megan, I am the Client Care Coordinator of HearUSA. I look forward to hopefully being able to connect with you - have a great day!
I will recommend to all family and friends. I love the attention and the cares the provided now I can hear very well.
Poor test. They had a hard time finding my file. Push selling me a hearing aid. I told him I was getting another opinion elsewhere. I was told the test would be a lot more than what I received
After paying $ 5500 for hearing aids now they are nickel and diming me for repairs. Not to mention that the dome broke off in my ear and I had to go to Dr. To get it out. Half of the stores are unmanned. Going somewhere else for new hearing aids when these are not usable any more
RecommendedUsed previously. Obtained original hearing aids at this office
RecommendedI was not happy with Lisa Wood LHAD, we went in for hearing test and new hearing aids. Lisa proceeded to tell us my mother could get some new aids but these aids were 800.00. I asked her what aids could my mom get that her insurance covered everything, she yold me none. I could not believe that. Lisa proceeded to advise me to call her insurance and I did. The insurance told me my mom had 0 co-pay and 0 out of pocket expenses. so Im really upset and don't know why we were even told about any aids that cost money, my Mother i... read more
Business response:
Hi Rufina! Thank you for sharing your feedback with us. I'm having difficulty locating your mom's information in our patient database, would you mind reaching out to me directly so that I can look into this further for you? My direct phone number is 407-613-2924. I look forward to hopefully speaking with you and being able to help figure this out. Have a great day!
RecommendedInsurance company does business with them
It’s not the hearing aids, it is having a different person every time we go to HearUSA. It is having to drive further to get where HearUSA is located. When I first got my hearing aids i really liked being in Fairfax and I liked the lady that helped fix my hearing aids. Then later I tried to get an appointment and the Fairfax was closed. My husband and I had to drive to Springfield which was a long drive. The lady that helped me was a wonderful lady and new what she was doing. She fixed my hearing aids almost immediately. W... read more
Frequently asked questions about HearUSA
How is HearUSA rated?
HearUSA has a 4.8 star rating with 68,095 reviews.
When is HearUSA open?
HearUSA is closed now. It will open on Monday at 8:30 a.m.