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Herb Gordon Nissan
- Silver Spring, MD
About this business
Location details
3131 Automobile Blvd, Silver Spring, MD, 20904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
"A+ Sales " Seven was very hopeful and a very nice guy. I felt he went out of his way to explain how second chance financing works, and never made me feel uncomfortable while taking about my credit problems.
Business response:
Thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
"Replaced parts that didn't need replaced and scammed me" I had my 2012 Nissan Maxima towed here after it died and AAA service center in Laurel, MD did not have time to fix it . The code came up from AAA as a mass airflow sensor. Nissan replaced the airflow sensor, the air filter and did a fuel system flush. They said a piece of metal from my air filter damaged the mass airflow sensor. I asked for the parts so I could see for myself because in the past I have had techs lie about work they performed on my vehicle. When I pick... read more
Business response:
Mr. Pinther, We understand dealing with auto repair can be troublesome. After reviewing the notes from your file, we stand by our diagnosis and repair. When your car was towed to us, you stated the other shop diagnosed a faulty mass airflow sensor. Prior to performing any work, we first confirmed t he diagnosis. The combination of the aftermarket filter and the broken filter housing clip caused damage to the sensor, which made the car inoperable. Per Nissan, once a sensor is compromised, as was the case here, we cannot simpl... read more
"LADRONES perdi $2,000" No compren con estos ladrones compre un rogue 2018malo de fábrica y no me lo cambiaron perdi $2,000 y mi tiempo no estos si
Business response:
Gracias por darnos la oportunidad de conversar el dia Sabado con Kenny Booth, Herb Gordon Nissan General Manager. Nosotros en Mile One Automotive Group y Herb Gordon Nissan entendemos que tener problemas con un nueveo vehiculo puede ser frustrante, pero puede pasar con cualquier marca de carro de vez en cuando. En esos raro casos, tratamos de hacer todo lo possible para aliviar sus incoveniencias con proporcionando un carro de la compania y accelerando el tiempo en que llega la parte necesaria para reparar su Nuevo 2018 Niss... read more
"Rude and arrogant " I took my car here to be diagnosed and essentially got a bunch of things thrown at the wall instead of getting a real diagnostic. This is by far the worst service I’ve ever experienced. Re: Your response is nothing more than a spin job, the diagnostic that was done was not the one that I requested and when I signed off on it I was led to believe that the diagnostic being sone would be the one that I requested not the one that was requested by my insurance company. Instead of focusing on servicing my car ... read more
Business response:
FormerNissanOwner, We are sorry you are upset. We performed the requested diagnosis which was authorized by you, observed by two representatives of your insurance company and paid for by your insurance company. We stand by our diagnosis which indicated the cause of the issue. The insurance company made the decision the cause was not related to your recent accident. If you would like to discuss this further please contact our General Manager, Kenny Booth 301-847-2507.
"Bait and switch or incompetence - who knows?" Unbelievable! I called with a stock number to see if the car I was interested in was available. The salesperson said he would call me in 5 minutes with the answer. He never called. So I drove out. No one at the dealership knew anything. Akeem, my "new" salesperson, told me the car was at the Audi dealership (xxx!?) Then he said it was on-site and copied my license for a test-drive - only to return saying it had been sold and how would I like to buy a similar car for a couple tho... read more
Business response:
We are sorry that the vehicle you were interested in had sold by the time you arrived. It is our policy to verify the availability of all cars prior to the clients arrival, however in rare instances, we can have 2 or more people looking at the same car. Out General Manager, Kenny Booth would greatly appreciate the opportunity to speak with you about your experience. At your convenience, please reach out to Kenny at 301-847-2507 or kbooth@mileone.com.
"Don't believe the advertised prices!" I wanted to buy a car that was advertised for $14,500. They wanted to sell it to me for $16,288. When I asked why they weren't selling for the advertised price I was told it was a mistake and was being corrected. Three days later that same price was still being advertised. When I inquired as to why it had not been fixed I was told "we can't offer the price marketing advertised, it was a mistake". If it was a mistake why was it still being advertised three days later. Get your deal in wr... read more
Business response:
We would like to apologize for on line pricing error. It is never our intent to mislead customers or intentionally advertise anything false and the error was just for this trim level vehicle. We work diligently to ensure we offer fair transparent pricing to all of our customers and this instance was nothing more than a very occasional, nonetheless, unfortunate error. If you would like to discuss this further please contact our General Manager, Kenny Booth at 301-847-2507 or kbooth@mileone.com.
They are running a scam house! The sales associate was nice and all but once my case was taken up to the manager, such a dissappointment. They would not honor their own price and was extremely rude! "Don't buy from here, get out of here." What happened is, I walk into the shop around 3pm with an appointment, test drove the car and started the paper work. We were discussing my monthly payment and all, usual stuff. Meanwhile another customer walks in, looking at my vehicle, shows interest. Now, knowing that I am already half w... read more
Business response:
No your manager was part of all this and refused to talk! And your wrong. I had an appointment for that vehicle, I test drove it and then started the paper work! And the customer walked after me. You all got greedy that's all! Admit it!
I do have aftermarket own fitted parts on my Nissan 350z. Usually, I do the work myself but I just didn't have the time and needed someone else to fix my car for me. It was at a moment when my house had caved in, my grandmother just died, I'm being separated from what I wanted to be a lifelong tour in the military for medical reasons, and I had way to many obligations and not enough time to focus on anything 100 percent. I submitted my car to fix an issue with overheating and to get an alignment done. I suspected that it is ... read more
Business response:
Thank you for taking the time to speak with us regarding your review. We hope we were able to resolve any concerns you may have had. If we can be of further assistance, please contact our General Manager, Greg Corbutt at 301-847-2507 or gcorbutt@mileone.com.
After a few days of considerations and negotiations, I finally signed the dotted line to purchase a new 2016 Nissan Altima. It was not even 60 seconds later that Bruce brought out some more paperwork and said, "There's another form which I need you to sign. I am required by law to disclose to you that this car had hail damage which exceeded $1,500." I responded furiously, "Are you kidding me? You're 'required by law' to tell me this, and you think it's ok to disclose this AFTER the sale is official?" Yes, that's right. For y... read more
Frequently asked questions about Herb Gordon Nissan
How is Herb Gordon Nissan rated?
Herb Gordon Nissan has a 4.7 star rating with 2,826 reviews.
When is Herb Gordon Nissan open?
Herb Gordon Nissan is open now. It will close at 8:00 p.m.