High Priority Plumbing and Services, Inc. - Acworth, GA

Marie R. 

on Yelp

2 months ago

Horrible company. Wast of time and money, They send out plumbers that don't know what they are doing. Then write up false reports. I had 2 simple leaks and plumber said he had no access to main shut off valve that is in the open back yard that anyone can get too. Charged $125 service fee for nothing. I have called and emailed several times for a real plumber and/or supervisor and have been getting the run around. 

Abi R. 

on Yelp

5 months ago

The tech that was sent out to my house was knowledgeable and did not give up until the issue was resolved. But unfortunately, he caused more damage while trying to fix the problem. In the notes for my service, he stated that I had preexisting damage from the issue they were contacted about. Yet, what was already there when he arrived happened in 2019. I have a crack in my master bathroom tub from 2019 that caused damage in the right corner of the ceiling in my laundry room, that had NOTHING to do with the reason American Hom... read more

Consumer J. 

on Yelp

6 months ago

If 0 was an option, I'd give it. I should have obviously read these reviews before retaining this company. AHS refers this company and I've alerted them as well. Even if you need an emergency repair, just request another company as this one will likely result in regrets. I allowed these people into my home for an emergency water heater repair and thought I wanted a master plumber, but was assigned a technician. Initially I believed the assigned plumber was kind so he gained my trust. I should have known better. We ma... read more

Paul G. 

on Yelp

7 months ago

Don't use these guys. I had a sewer blockage and had a plumber come out who told me I needed a jetter but he didn't have one. I then contacted High Priority to come out and run a jetter. Instead of doing that, they blamed the city. I then had to waste my time and the city's time to come out and tell me it was on my side. When I called HP again for a follow-up, instead of giving me same day service like they did before, they gave me an appt 10 days out. HP clearly either a) did not want to fix the problem or b) were not capab... read more

Layton C. 

on Yelp

7 months ago

Completely renovation could be a start! It's obvious that the management and/or owners do not care about the property. 

April R. 

on Yelp

a year ago

I was referred to High Priority Plumbing by AHS. There service and quality of work has declined. Over the years I have had several repairs completed by this company however the most recent repair was different. Bradley the plumber was respectful, but seems overwhelmed in diagnosing and later completing the repair even when he bought another plumber to help him. Several issues were addressed; however one leak I mentioned from my tub he changed the drain, but didn't even test if it corrected the issue. And it did not, but afte... read more

Sarah Ann S. 

on Yelp

a year ago

Will scam you and your insurance company! Beware, very unprofessional, dismissive, unhelpful, rude, arrogant, messy, wouldn't finish the job that was agreed to be done but still took full payment and then left. Horrible company. 

Craig R. 

on Yelp

2 years ago

We were assigned this one star plumber based on a request through AHS. We had a main pipe clogged. When the plumber arrived, he confirmed the line was clogged and that it wasn't covered under AHS. After showing him the contract that it was, he still claimed that he couldn't do the work because there was no cleanout or access point. After showing him the access point, he still wouldn't do the work without us signing a waiver if sewage spilled. The only way they would do the work is if we paid them $775 to remove the toilet an... read more

Kevin H. 

on Yelp

2 years ago

I called High Priority Plumbing for service on my water heater. Although the gentlemen that came was extremely polite. He failed to remedy the problem. I would not recommend this company to anyone. The repair lasted 2 weeks. $800 for 2 weeks, I trusted them and they let me down big time. I called a reliable plumber that installed a new water heater and gave a honest assessment of the issue. Even after calling explaining that the repair only lasted two weeks they simply brushed me off, no follow up, no standing behind their w... read more