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Home Partners Of America
- Real Estate Services
- Chicago, IL
About this business
Location details
180 N Stetson Ave, Ste 3650, Chicago, IL, 60601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
What a nightmare. Started off with a very informative rep when I was applying and then it went downhill from there. My emails and phone calls during the purchase process were rarely returned, no communication, horrible customer service even when they pushed the move-in date without telling me. Then, upon move-in, the house was a complete disaster. Paint splattered EVERYWHERE, ceilings, floors, windows fixtures left off the walls, masking tape still adhered to the areas they were protecting, spray on the ceiling, and in so... read more
Business response:
HI Erin. Thank you for taking time to share your experience. Pathlight confirmed that all move in issues were addressed in August and a goodwill credit was provided to your household. The Resident Service team notified your household that the paint is deemed a cosmetic item and as such, they elected not to move forward with this work order. If the situation has worsened, you are welcome to open a new work order, but pictures would need to be submitted to Pathlight for their team to review. If you have any other questions, pl... read more
Home Partners utilize Pathlight Property Management and they are the absolute worst. When I walked in on move in day, the home was not ready. It was not completely painted and the carpet was badly stained and soiled. It took an additional 4 days for me to get in. Fast forward to 3 months later, my A/C unit has gone out twice, mind you I am in San Antonio. They keep sending out this bootleg company to do quit fixes and it is not working. Today I receive my water bill for one month and it is over $500, house may have a leak. H... read more
Business response:
Hi Jennifer. Thank you for taking time to share your feedback and we want to apologize for the slight move-in delay, however, Pathlight provided a goodwill credit for the delay in carpet installation. Pathlight also confirmed that a vendor is scheduled to repair the HVAC today (8/25) and that your household had previously reported leaks but canceled the maintenance request on 8/17. Pathlight received a new request yesterday and it is now pending acceptance from a vendor. You will be able to provide a copy of their maintenanc... read more
stop nickel and diming residents with stupid fees. Conserv? Pet rent? Fully inspect a home before you let someone move in: mold, wood rot, dangerous trees. When you go in a house that has 12 air fresheners, you know something is wrong.
Business response:
Hi David. Thank you for taking time to share your feedback. All of the monthly fees are listed on Pathlight's website in the Help Center section, as well as your lease agreement. Additionally, prior to move-in, Pathlight identifies if a home does not meet current safety standards and completes necessary repairs to ensure a safe and functional home. Pathlight will also complete a basic cleaning of plumbing fixtures, appliances, and other surfaces but this does not include exterior areas or non-habitable spaces. Most of our ho... read more
Signed a lease on 6/3 and paid $4040 in security deposit. Lease commencement date is 8/5. Have had everything in place for almost 2 months preparing for this move. Was informed yesterday that they are changing our move in date to 8/31 despite having a legally binding lease with commencement date for 8/5. We will be homeless as of 8/8 and my kids won’t be able to start school on 8/23. They are completely screwing me over and give not one flip. Hopefully their tune will change after my lawyer calls them tomorrow.
Business response:
Hi Sabrina, thank you for sharing your experience and we apologize for any inconvenience. We understand a few members of our team have been in touch with you and have informed you that the municipality requires a rental registration and inspection on the property before we can officially rent the home. Unfortunately your lease start date was delayed due to this legal requirement, but we want to assure you we are taking the steps needed in order to satisfy this process. Once again we do apologize and our team will continue to... read more
This is the most dishonest company out there scamming from people. They will say that you are pre-qualified, tell you to submit your application and other financial documents, pay their fee of $99, then deny your application within minutes. They refuse to talk to you except via email; and they refuse to refund the fee they charged just to deny you. Wouldn't that be what the pre-qualification stage is all about. DON'T USE THIS COMPANY!!! SCAMMERS THEY ARE AND THEY ARE GETTING AWAY WITH IT!!!
Business response:
Hi Brenda. We take several factors into consideration when reviewing an application, which include household income, rent-to-income and debt-to-income ratios, rental and housing history, employment history, criminal history, and FICO® scores. Our pre-qualification questionnaire does not guarantee final approval for the program, and we cannot make a decision until the full application and supporting income verification documents are submitted. Our application is non-refundable as it covers the cost of the consumer credit repo... read more
RecommendedCompleted the process! PLEASE READ: I would like to share my honest review of Home Partners since there are very few reviews from people who actually went through the complete process. When I started the process, I only saw reviews from realtors who had no trouble getting their commission, but nothing positive from the tenants. Let me start off by saying that while I am posting this review as a recommendation, I DO NOT recommend Home Partners if you have other options. This is not a program set up to help people, it is a bus... read more
Business response:
Hi Donice, thank you for taking the time to provide us feedback. We are happy to hear that our program was able to help you and your family out and find a home that we hope you love. If there is anything else we can help you with, please contact us directly at reviews@homepartners.com. Best, Home Partners of America
SCAMMMMMMM THIS COMPANY APPLICATION PROCESS IS TRASH me and my husband started to apply online we got almost completed. but didn't have all of our income information so we said we'll come back to the process. it was late and the application seem to be on hold because we paid the $75. as we waited for our income documents to come in the next day or so I got an email letting me know that we were not approved I know for a fact that we didn't complete the application nor give them authorization to run our information in their s... read more
Business response:
Hi Chloe. Thank you for taking time to share your experience and apologize for any confusion. We utilize a third-party screening provider, AmRent, to obtain a TransUnion Classic 08 FICO credit score for applicants. Our website lists the factors we take into consideration when reviewing an application which include household income, rent-to-income and debt-to-income ratios, rental and housing history, employment history, criminal history, and FICO® scores. Our applications team reached out via email on 6/28 with more informat... read more
I’m sure that HP is a worthwhile agency in a buyer’s market. However, in the current market, I really don’t see how any of us stand a chance getting a house going through them. We just lost out on a house today because they did not even get an offer for us to even sign to send on to the seller. Our realtor sent multiple messages stating that all offers were due by 2pm EST. Most houses in our area will be listed but then want all offers in within 48-72hrs and then they won’t take anymore offers. If we aren’t able to look at a... read more
Business response:
Hi Latimer. Thank you for taking time to share your feedback and we are sorry to hear your frustrations. We understand that the home search can be a stressful process, but we are committed to getting as many people into a home for the Lease Purchase Program and our acquisitions team has been working diligently through the current competitive market conditions. If you have any outstanding issues or questions, please do not hesitate to reach out to us directly.
I submitted my application and all my paperwork (all paperwork was the full document, clear and leadgeable. I received 2 emails the first telling me I needed to submit documents. everything document listed was already submitted. I was told as long as it was submitted it may take time to process. I was OK with that until I received a second mail saying that same thing. I called again to find out what's going on because I have a set day I want to move in by. well now I'm being told that the your represenitive that they cant op... read more
Business response:
Hi Jessica. Our applications team reached out to you via email on 6/9 requesting specific requirements in order to process your application. Our Income Verification states that documents should be uploaded in PDF format, and although JPGs and PNGs are acceptable, they may be subject to additional verification. If you have any other questions, please do not hesitate to reach out to us directly.
Frequently asked questions about Home Partners Of America
How is Home Partners Of America rated?
Home Partners Of America has a 3.5 star rating with 2,103 reviews.
When is Home Partners Of America open?
Home Partners Of America is open now. It will close at 6:00 p.m.