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Home Partners Of America
- Real Estate Services
- Chicago, IL
About this business
Location details
180 N Stetson Ave, Ste 3650, Chicago, IL, 60601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
First and foremost: FIRE PATHLIGHT!! They have the most awful communication in their maintenance department (which should be renamed the "Frustration department"). They get vendors from way out of the area (they can't find a good plumber in San Antonio???) The people they have sent to do repairs at the property in which we live have been, for the most part, unreliable, untruthful, and barely competent to do the job. I had one decent experience with replacing a microwave oven, and that was because I INSISTED on a local co... read more
This Company is in business to only cheat people out of the application fees and make their profits. They do not help you with lease to own purchases.
Business response:
Hi Jason, thank you for reaching out and sharing your experience. We take several factors into consideration when reviewing an application, which include household income, rent-to-income and debt-to-income ratios, rental and housing history, employment history, criminal history, and FICO® scores. Our primary objective is to set our residents up for success in being able to exercise their Right to Purchase during the program timeframe, so our application criteria is closely aligned with what lenders look at. If you have any o... read more
I almost fell for this... if it sounds too good to be true it probably is. I don’t think the huge issue is home partners. But path light definitely has some issues. And if home partners defends that relationship by continually allowing these MANY issues in the reviews to happen. I’m just thankful that I didn’t waste my money!
I wish I read the reviews before leasing with this company. Absolutely the WORST leasing company I've ever come across. From the very beginning of move in there was issues. On move in day the property was NOT move in ready. There was a broken window, broken lights, dishwasher did not function properly. I am very understanding and thought things happen; let's move on. Nothing was fixed for about a month but that is not the worst part. MONTHS into living in the property I receive a call stating someone would be coming by to fi... read more
Business response:
Hi, Alexa. We want everyone to be satisfied with the Home Partners experience and it appears you are not. We’d like to hear more from you. Please contact us directly at reviews@homepartners.com.
Change total management and billing practices
Business response:
Hi, Maketa. We want all of our residents to enjoy their Home Partners experience. We’d like to look into your situation. Please contact us at reviews@homepartners.com. Thank you!
Please read this before you do this lease with option to purchase program!! Here’s the scam which is such an unfair business practice! There was a huge hailstorm recently. Several contractors confirmed hail damage to the roof and trim around the windows (there is no separate trim so entire window units have to be replaced). Home Partners says this is not real damage. It’s only cosmetic. They won’t fix it. I’ve worked as an insurance adjuster for 18 years & can tell you hail damage is REAL damage — it knocks granules off the ... read more
Business response:
Hi, Kara. You can also reach out to the regional email (west@pathlightmgt.com) or through the resident portal. We understand that you have been in communication with Elizabeth with Pathlight as of last week, so we’d recommend continuing correspondence with her if you still have anything that hasn’t been addressed.
Home Partners/Pathlight get 0 for five stars from me, but five for five stinkers. 💩💩💩💩💩 They did not repair items as promised before move-in, then I was back charged for those same items that were never corrected after move out.
They where horrible on the phone. Terrible customer service. I’m active duty military And I will make it my mission to keep my soldiers and there friends well away from them As well as add them to the black list
I'm a Realtor in South Florida, for 17 years, and had attempted a couple of times to work with Home Partners. I recently have been working with a client that I thought would be a good fit, and he was indeed approved. As a very hands on Realtor, I called to try to find out the process and ask questions. The customer service person was extremely unresponsive to my questions about his approval process and kept repeating the same "script" multiple times. She finally gave me the number of the acquisition dept. Still had many... read more
Business response:
Hi, Bette. We take a tremendous amount of pride in the program and service we provide to all of our agents and prospective residents, and it is disappointing to learn that we did not meet your expectations. We are focused on resident affordability and increasing likelihood of our residents’ success in purchasing the home, and therefore target the broadest group of communities where we think both our residents can succeed and Home Partners can efficiently service their needs. We value our relationships with the agent communit... read more
Frequently asked questions about Home Partners Of America
How is Home Partners Of America rated?
Home Partners Of America has a 3.5 star rating with 2,103 reviews.
When is Home Partners Of America open?
Home Partners Of America is open now. It will close at 6:00 p.m.