HomeWorld Pearlridge

Jim G. 

on Yelp

8 years ago

We had purchased a bedroom set along with a mattress system for over $8,000. We had waited for several weeks on a delivery. We had made the contacts ourselves as the sales reps failed to make any kind of follow up. We were told delivery would be on the 23rd of November. We had made our plans for that date. Ironically they showed up on the 22nd. But we work so we could. It be there. Went in to find out what happened on,y to get excuses. Eventually got to the floor manger who was also unhelpful. In the end she let us w... read more

P C. 

on Yelp

8 years ago

Very bad service! To date, I'm still waiting for 3 out of 6 pieces for my bedroom set that we purchased on late July 2016. The first 3 pieces were delivered within 2 weeks of purchase because it was in stock. The other 3 pieces was promised by sales person, Mike Wood that it would take approximately 6 weeks because it was on the ship to Hawaii. There was absolutely no follow up from Mike. The only thing he did was send us a thank you card since we paid for the furniture up-front. That thank you card prompted us to fo... read more

Rena G. 

on Yelp

9 years ago

My sisters and I plus my husband all went in, yesterday, looking to find the perfect bed for our youngest sister who would be fleeing the parental nest next month. My husband and I purchased some very pricey Tempurpedic pillows from here a while back and was pleased with our service and investment, but today was a completely different experience. As soon as we walked through the doors, a woman with a pen and clipboard in hand, who seemed to be quickly passing by at just the right time of intersection, greeted us with a smil... read more

Kasey A. 

on Yelp

9 years ago

As far as I'm concerned, I don't know why they even have "customer care" homeworld sold me a table that I received with scratches and dents in it. When I tried to return it or make a complaint I was told it was "normal wear and tear" I won't be ordering anything through them again. 

Teri D. 

on Yelp

9 years ago

I do want to edit my review - the day I posted this I was immediately contacted by Homeworld and put in touch with a manager who was very sorry to hear of my experience. Obviously the damage was already done, but I appreciated the steps that they went through to make it right. They refunded my initial $110 delivery fee because of the delivery issues I experienced. Then because the whole in the back of the dresser didn't actually affect the piece, they offered me a gift card in exchange for the damage which I agreed to. L... read more

Ada R. 

on Yelp

9 years ago

I have been avoiding posting my experience because I thought the issue with my daughter furniture was resolved but unfortunately it has not been. I have had a really tough time dealing with this furniture store. If there were more choices on the island I would not recommend not going to this location but...there really isn't any other option. I would just warn everyone to be extremely cautious and be prepared to have a rough experience. I purchased a mattress, bed frame, night stand, and chest of drawers. Bed frame was d... read more

Annie B. 

on Yelp

9 years ago

because we came straight from cross fit and were wearing gym clothes, NOT ONE PERSON ATTEMPTED TO HELP US, OR EVEN SAY HELLO...In fact one salesman walked rite past us to another couple. Went down the road to Ashley 

Jessica W. 

on Yelp

10 years ago

I wish I could give them zero stars my husband and I went in today for a new bed frame and we found things we loved and when I mean we were stalked by a sales associate I mean stalked. We couldn't even go to another show room without this lady creeping in the back. It was so uncomfortable that e even left without making a purchase or asking any questions. New flash sales associates if you we say we are looking than we are looking and I promise we will come find you if we find something. You following me around the store up ... read more

Jeremy B. 

on Yelp

10 years ago

Let's start from the beginning. We fell in love with a red leather couch. In November of 2013 We spent $2000 on just the sofa even though it was over our budget because we loved it so much. When it was delivered though, the middle leg was crooked. We had bought the insurance, so they said they would replace it. The new sofa would not arrive until March, so they said we could keep the broken one until then. In March we called to see where our couch was. They had sold it as soon as it arrived. They said they would order anoth... read more