HomeWorld Pearlridge

April K. 

on Yelp

5 years ago

This review will start with the delivery date of 2/8/2021. After ordering our sofa at the end of November 2020 we were excited to get a call from our sales associate Mauro to let us know that we could finally schedule delivery. The first available date was Friday February 8, 2021. 2 days before the expected delivery date I recieved a call from a young lady confirming my delivery date and letting me know I would receive a call the day before with a 4 hour delivery window. The call came and we made sure to dispose of our ol... read more

Ace M. 

on Yelp

5 years ago

Went on June 7, 2020 and bought a sofa and chair for over $3,000.00. The sales man said the chair had to be brought in but he'll call around and see if we can get it by the end of June. Do you think he did his job? Nadas! Zilch! No response once he made the sale to us. We had to call at the end of July and were told that the chair was not in the recent shipment. Are you kidding me? It was supposed to be here at the end on June and why do we have to call them, the sales man told us he'll keep us informed. Do you thi... read more

Brianna S. 

on Yelp

6 years ago

This review has been a long time coming, so keep in mind my purchases from from 2017. We spent a little over $3000 on a couch chair and ottoman. We waited 3 months for deliver ( that was expected) but when it was delivered the throw pillows on the couch were ripped, we didn't say anything because we weren't too concerned about the throw pillows, and we had waiter so long we we just let it go. Our first mistake. The salesman at the store gave us false information about their "extended" warranty, and we felt very taken adva... read more

Traci R. 

on Yelp

6 years ago

Homeworld, I really wanted to like you. I really wanted to just get my furniture and be another satisfied customer. Unfortunately, I guess things don't always work out how we hope. LOCATION: Homeworld Furniture has several locations across the island including Aiea, Kapolei, and Honolulu. Let's not forget they also have locations on the outer islands. I visited the Pearlridge location specifically as this is supposedly the largest of the three on Oahu. Parking is a breeze for the most part. We went back to the store severa... read more

Mary E. 

on Yelp

7 years ago

Update: I was contacted by someone on behalf of Homeworld and asked to provide my order info and email and was told someone from their Management team would be contacting me. That was over a week ago and I have not yet been contacted. June 2019- I looked on their website for a dining room set but when I called the store to see if it was in stock, the person helping me had trouble locating the item. Come to find out the furniture is special order which means it would take 4 weeks or more. I asked her if they had similar furn... read more

Billy O. 

on Yelp

7 years ago

Not ever going back to this place again. Bought a fairly expensive leather sofa and love seat combo from here when we bought our house about 5 years ago. Also bought the extended warranty that we were assured would take care of any issues up to 3 years. About 2 years into owning that sofa, one of the seams started to separate. We filed a claim and were repeatedly told that they couldn't get in touch with the manufacturer and couldn't do anything. After several months of kicking the can down the road, I finally got fed u... read more

Sunnyday N. 

on Yelp

7 years ago

I like the Sale Rep, young guy Bradon (?), who helped our family to buy the 2 big furniture items. They have different options and the prices are moderate and little expensive but the rule is that you pay for what you get. 1.5 star minus is because of the STUPID RULE: Need to pick up before 6pm! I was very disappointed because you need to take a day off to rent a truck and get there before 6pm. This is definitely a bad customer service rule! 

Timothy S. 

on Yelp

8 years ago

Extremely disappointed in this store. After an exhaustive search we found exactly what we needed and made a 50% deposit which was required to hold the bed for 3 weeks. We had a whole move scheduled around this bed. In 3 weeks we came in paid of the balance and made arrangements to pick it up in 2 days. When we came in to pick it up 2 days later we were informed that they had sold it. Very bad business. 

Joey R. 

on Yelp

8 years ago

Walked around the store both top and bottom twice with no help or acknowledgement at all not even a greeting. I'm not one to pull a race card but when I looked around, only white and asians were being helped. Maybe my race? Maybe cause I look young? In any case, poor customer service. I wouldn't recommend this place to anyone at all.