HomeWorld Pearlridge

Brian M. 

on Yelp

5 years ago

I ordered a couch back in February of this year; it is now September and still no couch. I've called multiple times and they keep pushing the date back another month and another. I'm loosing patience and getting slightly irritated. They blame it on covid but If you know that a customer is gonna wait months on end for an item you better offer some type of reparation even if it's small. Or give SOME type of warning before ordering. I was down to wait 2 months but half a year is pushing it. Please explain to me how other showro... read more

Michelle K. 

on Yelp

5 years ago

We purchased a full dining room set on Black Friday 2020 and we were told that at least our dining table and chairs would arrive two months later in January. It is now August 2021, almost a WHOLE YEAR later and not one piece of our dining set has been delivered. We have made the initiative on our end to call Home World to get a status update multiple times. Every sales person we spoke to has prolonged the anticipated delivery date and the reason for the delay is COVID. We understand completely that COVID has stalled a lot o... read more

April K. 

on Yelp

5 years ago

This review will start with the delivery date of 2/8/2021. After ordering our sofa at the end of November 2020 we were excited to get a call from our sales associate Mauro to let us know that we could finally schedule delivery. The first available date was Friday February 8, 2021. 2 days before the expected delivery date I recieved a call from a young lady confirming my delivery date and letting me know I would receive a call the day before with a 4 hour delivery window. The call came and we made sure to dispose of our ol... read more

Brianna S. 

on Yelp

6 years ago

This review has been a long time coming, so keep in mind my purchases from from 2017. We spent a little over $3000 on a couch chair and ottoman. We waited 3 months for deliver ( that was expected) but when it was delivered the throw pillows on the couch were ripped, we didn't say anything because we weren't too concerned about the throw pillows, and we had waiter so long we we just let it go. Our first mistake. The salesman at the store gave us false information about their "extended" warranty, and we felt very taken adva... read more

Traci R. 

on Yelp

6 years ago

Homeworld, I really wanted to like you. I really wanted to just get my furniture and be another satisfied customer. Unfortunately, I guess things don't always work out how we hope. LOCATION: Homeworld Furniture has several locations across the island including Aiea, Kapolei, and Honolulu. Let's not forget they also have locations on the outer islands. I visited the Pearlridge location specifically as this is supposedly the largest of the three on Oahu. Parking is a breeze for the most part. We went back to the store severa... read more

Mary E. 

on Yelp

7 years ago

Update: I was contacted by someone on behalf of Homeworld and asked to provide my order info and email and was told someone from their Management team would be contacting me. That was over a week ago and I have not yet been contacted. June 2019- I looked on their website for a dining room set but when I called the store to see if it was in stock, the person helping me had trouble locating the item. Come to find out the furniture is special order which means it would take 4 weeks or more. I asked her if they had similar furn... read more

Billy O. 

on Yelp

7 years ago

Not ever going back to this place again. Bought a fairly expensive leather sofa and love seat combo from here when we bought our house about 5 years ago. Also bought the extended warranty that we were assured would take care of any issues up to 3 years. About 2 years into owning that sofa, one of the seams started to separate. We filed a claim and were repeatedly told that they couldn't get in touch with the manufacturer and couldn't do anything. After several months of kicking the can down the road, I finally got fed u... read more

Sunnyday N. 

on Yelp

7 years ago

I like the Sale Rep, young guy Bradon (?), who helped our family to buy the 2 big furniture items. They have different options and the prices are moderate and little expensive but the rule is that you pay for what you get. 1.5 star minus is because of the STUPID RULE: Need to pick up before 6pm! I was very disappointed because you need to take a day off to rent a truck and get there before 6pm. This is definitely a bad customer service rule! 

Timothy S. 

on Yelp

8 years ago

Extremely disappointed in this store. After an exhaustive search we found exactly what we needed and made a 50% deposit which was required to hold the bed for 3 weeks. We had a whole move scheduled around this bed. In 3 weeks we came in paid of the balance and made arrangements to pick it up in 2 days. When we came in to pick it up 2 days later we were informed that they had sold it. Very bad business.