HomeWorld Pearlridge

Bobbi A. 

on Yelp

2 months ago

This is in addition to the review I left a couple of weeks ago. Another hiccup in the sofa saga. Homeworld was nice enough to take back my sofa from February and give me a credit towards a new purchase as the cushions were defective. I met my salesman Matt who is great by the way. I picked something out and in addition purchased four dining chairs. My delivery was set. It came a week later and the sofa was defective!!! I'm on the phone with customer service explaining the problem and I refused the delivery. The dining chairs... read more

Bobbi A. 

on Yelp

2 months ago

So very disappointed. I realize that these things can happen but true customer service comes after the purchase. Let me say that my sales associate Matt was great. This has nothing to do with him. In February of this year I purchased a sofa and two chairs and in January a large sofa for my family room. The sofa purchase from February seat cushions started to sag 4 months in. I'm still in the one year warranty period. I called ,someone came out to assess and yes said cushions need to be replaced. The frustrating part is that ... read more

Wanna L. 

on Yelp

8 months ago

20 years ago we spent thousands on furniture here for our new place. Time to refurbished and what a disappointment. The prices are extremely high for what your get. Looking for a dresser and couch. Most of the items seemed bulky and designed for another generation. A crappy clearance couch averaged $1200. The entire clearance section felt sad and dirty. There was one couch that caught my eye, but $3000? I cannot. When we first walked in, a woman rushed toward us. Knapsack in hand, looking a bit disheveled, she asked what... read more

Benjamin G. 

on Yelp

a year ago

Terrible service We bought an item and was told by Maruo the salesman that it would be ready by end of the month (June) but when we called to follow up as the month is almost over, we were told that the item would not be ready till August Did not even call to inform us of the delay in getting the furniture Terrible service, should not make promises to customers when you dont know what you are talking about. Go somewhere else to get furniture 

William C. 

on Yelp

a year ago

I bought a manual operated recliner $1,000+ and two rocking chairs $500 each Way over price. Also a bogus warranty which they have failed to own up to. Very gangster operation in my humble opinion. Use amazon 1/2 price and they standby their return policy. I gave them 2 stars b/c I don't care. Live and learn my dear departed mother would say. Absolutely a learning experience. God bless 

Jeanette k. 

on Yelp

a year ago

I went to Homeworld yesterday looking to buybaome furniture for my home and 7 sales people passed and no one gave me no hello.or may I help you. I even went to the outlet section and even theybsidnt acknowledge me. On Saturday I had gone to Ashley Furniture in Salt Lake and a young ma. Name Chandler greeted me and even helped me for 1 1/2 hours and I didn't buy anything. He was courteous and very patient with me. He showed around at furniture I may have wanted but it wasn't the right ones. So he did share that they have Home... read more

Anthony R. 

on Yelp

2 years ago

The service at the store was good, but my experience with getting a replacement couch is a nightmare. After receiving the initial couch (a sectional), I found the material on the corner piece was overly loose. It took five more months to receive the replacement, only to discover they ordered the wrong piece. The customer service agent initially claimed I made an error in my replacement order (like I am in charge of logistics and inventory) and then informed me that reordering the correct piece would take another five months.... read more

Susan A. 

on Yelp

2 years ago

Doing business with this company has been a nightmare!!! We received a bedroom set that was toxic it smelled like it was soaked in bug spray. They informed us that when it's shipped the containers are fumigated. The smell was so bad we couldn't sleep in our without getting nauseous.I had to return it.They tried to charge us for delivery from our deposit.I thought that was wrong since I had no furniture. And now they didn't even cancel the charges for the furniture with the credit card company.What the heck!!! It's just crazy... read more

Brandy R. 

on Yelp

3 years ago

*This is a customer service review only* There are so few options when furniture shopping in Hawaii. After checking Yelp for recommendations I was even more disappointed. I was in the market for a new bedroom set, a couch and a dining room set. Off I went to see what I could find at Homeworld Aiea. If you didn't know, Homeworld is owned by C.S. Wo. They also own Ashley, Mattress World, apt. and Red Knot. Even though each store has its own name, it's all under the umbrella of C. S. Wo and most are in the same building. I w... read more