Huron Animal Hospital

Alta G. 

on Yelp

3 years ago

First of all I wanted to say thank you to the Veterinarian and the assistance with all the care they gave to my Jack Russell. But going into the practice Hellen was all over the place was not kind and very loud and not private about anything.Helen the manager was not ethical at all about the the emergency visit itself. The other young lady that was trying to help me before Helen made her way to me and was shewed away by Helen. During the visit the assistant Jordan was great! But the information given to me about my balances ... read more

Barbara R. 

on Yelp

3 years ago

What has happened to Huron Animal Hospital in the last 6 months? Don't bring your pets here anymore. I have happily brought my cats and dogs here for 30 years and just that should tell you how satisfied I was. The nightmare began. I was told it would take 2-1/2 weeks to get an appointment, but I can walk in. So my Labrador Retriever was sick and I spend 2 hours waiting till he was seen by Dr. Lettenburger who seemed to be in a great hurry, and I will grant there were a lot of walk-ins who were waiting to be seen. I men... read more

Nadir A. 

on Yelp

3 years ago

Worst place to go if you care about your pet! My dog was bleeding pretty bad from a skin tag. I went in as a walk in two weeks ago and Helen Heller was the one I spoke to. First impression, she's very rude, as if I was inconveniencing her by being there. This place has NO compassion for the animals, they're just greedy for what money they can get from you. She wouldn't even look in my dogs direction until I gave a $200 deposit. After giving the deposit I was told the wait time is between 3 and 4 hours, I was able to leave an... read more

Laura E. 

on Yelp

3 years ago

This place has very rude staff , they don't care about the clients that go there and are very quick to make everything your fault or your problem. lack of human compassion. I went there to put my dog down and I had paid for everything to put him in a box and a paw print and he would be back 7 to 10 business days. Well I went to pick up my baby and bring him home and he was in a bag not a box I wanted him in . They said we never picked a box for him . This is the worst place to ever take your animals to I should have read t... read more

Andrew M. 

on Yelp

3 years ago

Took my dog in to be euthanized. Called prior because we were having a 3rd party to the aquamation and wanted to make sure that was not a problem. Was told it was not. The company we are using for aquamation also called and was told not problem. I arrive to check in and I got the front desk supervisor. She was rude and had no compassion for what I was dealing with. She was more worried about money and what to do with the body. She told me to calm down and that there was no reason to be angry multiple times. She required call... read more

Nom I. 

on Yelp

3 years ago

I am disappointed. As a hospital you should help everyone in need !!! The darker lady in front wanted to turn me away because a kitten I found was dying/dead ! She didn't wanna help me at all !!! How could you be so heartless ? You are a hospital! Not being a emergency vet is a excuse when you have all products too the lady who came out the back to help me I hope you read this thank you so much for taking the baby and telling me he had passed you seen how much of a mess I was and knew I needed help the lady in the front tri... read more

Carol C. 

on Yelp

4 years ago

I made an appointment to take my dog in for her shots and general check-up. This was in response to a card and various email message reminders from Huron Animal Hospital, that she was due for the visit. When my husband and I arrived and checked in at the front desk about 15 minutes prior to the appointment time, we were told that we didn't have an appointment. I told them that I had definitely called several days before and scheduled the date and time. The staff person asked if we had received a confirmation and I said that ... read more

Ju S. 

on Yelp

4 years ago

I think the way this place handles new patients is awful. They will not allow a new patient to make an appointment; they can only be seen via walk-in. After waiting for an hour and a half, I left. there was a lady there with a VERY sick dog, who had been there for 2 hours and they had not worked her in, in between patients who had appointment. This is terrible way to treat people and their pets. I do not fault the front desk staff, they were very pleasant. But whoever made this policy really needs to rethink how to handle ... read more

Claire L. 

on Yelp

4 years ago

I had an appointment today for 9:50am. I was 15 minutes late so they put me down as a walk in. Totally reasonable. Over 3 hours later I was still waiting when they took a walk in that got there at least 90 minutes after me. A tiny found kitten was pushed ahead- maybe because it was super cute. When I complained the office manager (I'm guessing) admitted it was a mistake but also quietly told one of the girls that earlier on I should have been offered the next appointment time (correcting the staff within ear shot of customer... read more