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iAqualink app
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Worst app ever! You can be standing at the aqualink control and constantly push the button, try to connect, try to open the app, try to click a time zone, it's pointless I've spent 30 minutes and it should not be this difficult.
Business response:
Hi Jen, We're sorry you're having some connectivity issues. We have emailed you troubleshooting instructions directly. We hope to get you back online and controlling your pool with ease soon. Thanks for your patience! AquaLink Support
I don't know who is reviewing this app while it is functional but servers are always down and there is no smart home or any other outside interface to it. Feel like I should be banging rocks together like a neanderthal with such a low-tech solution
Business response:
Hi Don, Sorry you feel like you've regressed to the stone age. We want to help you get connected and to restore confidence in your iAquaLink service. Please email us your full name and phone number to feedback@zodiac.com so we can look up your account. Please include "GooglePlay" in the subject line so we can reference your review. AquaLink Support
So a year has come and gone. No update. Do not look at the competitors app. Blows this away. Telling people to go with pentair for now. Shame. I'll probably switch too. Thank you for the reply and letting us know you're working in an update, but without any update on time, and over a year, I'd assume that are empty promises. Either you're making new equipment which won't help me, or, your software team isn't too good as you should be able to pick out an app these days quickly.
Business response:
Dear Brian, We're so sorry we lost your confidence! We are working on more advanced automation solutions, and do apologize that we haven't delivered them yet. While you are free to choose any automation system you'd like, we hope you will stick with us and that we can improve your experience over time. Best, AquaLink Support
Still SUCKS! The only thing that sucks more are people who say how well theirs works and try to passively state how they think all the bad reviews are from people who don't know what they're doing. Yours works...congrats, mine doesn't and wireless signal is NOT the problem. I can't believe anyone gives this positive reviews. Every time I need to change something I cringe because I know there is 45 to 60 minutes of pure frustration coming. It's offline more than it's not and I have a Google mesh network so available signal is... read more
Business response:
Dear Troy, We're so sorry for the ongoing frustrations you've faced. We'd like to help improve your iAquaLink experience and also gain insights into your system. Please email us your contact information to feedback@zodiac.com. Thank you, AquaLink Support
Horrible customer service. Have been trying to get my issues resolved for weeks. They take forever to respond and their suggestions are always things I've tried a million times. So frustrated!
Business response:
Hello Chris, Sorry for the frustration! We'd like to help resolve your issues, please email your contact information to feedback@zodiac.com and include "GooglePlay" in the subject line. We will have a technical support representative reach out to you. Thank you, AquaLink Support
This app stopped working within the past few months. It has contained messages about having known issues bit now here we sit in the summer months in Texas without any ability to control my pump schedule. Totally unsatisfied!
Business response:
Hi Jason, We are extremely sorry that you are experiencing issues with your app. Please email your contact information to feedback@zodiac.com, and a technical support representative will reach out to you. We look forward to assisting you. Best Regards, AquaLink Support
This app is so frustrating. Almost every time I use it and push a button my selection hardly ever executes. Then I get a No Connection error message and can't log in for a couple of minutes. When I finally get back in I am fighting with the app to have my selection take. Very difficult to use. Tried using it on a Samsung and iPhone, same result. My Internet is strong, this is the ONLY item I have trouble with in my whole house.
App has been flakey since day one and after a year of constant issues after every update I'm about over it... So sick of uninstalling and reinstalling just to fix issues. Three different devices and two different routers later I can only blame zodiac maintenance of it's servers over and over. Come on guys what is it now like 4 updates in two months and now my systems off as I know it's costing me a good chunk a cash in electric just by the sound of my pump. Stop fixing what isn't broken and maybe you will have less issues. E... read more
Business response:
Dear William, Your patience and trust mean a lot to us! Thanks for allowing us the opportunity to speak with you. We are dedicated to our customers and to ongoing product innovation. We hope to earn back your confidence in the iAquaLink experience as time goes on. Best, AquaLink Support
Used to work great, but for the past two months it has been awful. You need to fix this! Put it back the way it was!!
Business response:
Hi Tracy, We apologize for the inconvenience! Do you need help with your system? If so, please email feedback@zodiac.com or call (800) 822-7933. Thank you, AquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,232 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.