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Isle Casino Hotel Bettendorf
- Hotels & Travel
- Bettendorf, IA
About this business
Location details
1777 Isle Pkwy, Bettendorf, IA, 52722, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
This was booked thru Expedia. It was paid in full online before arrival. The front desk hostess was completely RUDE. She charged our credit card again for 100.00 and said it would be returned in 3-5 days and it was in the FINE PRINT. I will also file complaint with EXPEDIA. DON'T STAY HERE. There is also no complementary breakfast.
Business response:
Thank you for taking the time to provide feedback on your recent visit, Shelley. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
I will never use Expedia again
Business response:
Thank you for your feedback, Warren. We are sorry your experience with Expedia was not the best. We hope you enjoyed your stay at the hotel. Please feel free to use our direct website during future visits.
Business response:
Thank you for your review.
The shower took about five minutes of running wster for hot water. There was hair on the shower tile wall from the last person who showered.
Business response:
Thank you for taking the time to provide feedback on your recent visit, Christie. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Stood in line to check in at 4 PM with several other people. Went to room to find it already occupied!! Embarrassing for both parties. We took our bags & went back down to the lobby, finally got someone’s attention (because we weren’t about to stand in line a second time) we were assigned another room in the opposite tower, which I didn’t originally book, as we wanted a water view, but figured we would be on the floor gambling anyway, so didn’t make a fuss. The room. Ugh. THIS, I should have made a fuss over, but again, my b... read more
Business response:
Thank you for taking the time to provide feedback on your recent visit, Karla. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Business response:
We appreciate your feedback, Clair. If there are any specific concerns or issues you would like us to address, please feel free to reach out to us at (563) 441-7000.
Did not like resort fees. We already paid for the room so resort fees were extra
Business response:
We apologize for any inconvenience caused by the resort fees. Our team strives to provide a comprehensive and enjoyable experience for our guests. We appreciate your feedback and will take it into consideration for future improvements. If you have any further concerns, please feel free to reach out to us.
People running through the halls several times during the night running and banging on doors. This happened 3x after 11 p.m.
Business response:
We appreciate you taking the time to provide your feedback, Joseph. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
The check in was very chaotic, the rooms are average, no free breakfast and the beds are extremely lumpy. Not worth the price.
Business response:
Thank you for taking the time to provide feedback on your recent visit, Angela. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Frequently asked questions about Isle Casino Hotel Bettendorf
How is Isle Casino Hotel Bettendorf rated?
Isle Casino Hotel Bettendorf has a 4 star rating with 7,889 reviews.
When is Isle Casino Hotel Bettendorf open?
Isle Casino Hotel Bettendorf is closed now. It will open tomorrow at 8:00 a.m.