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Isle Casino Hotel Bettendorf
- Hotels & Travel
- Bettendorf, IA
About this business
Location details
1777 Isle Pkwy, Bettendorf, IA, 52722, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
I was dissapointed the room did not have a safe, microwave, or openable window.
Business response:
Thank you for your feedback. Safety deposit boxes are available at the hotel front desk. For the safety of our guests hotel room windows will not open. Microwave is available 24/7 at the hotel front desk.
Very disappointing stay At this hotel I have stayed at this hotel casino many times throughout the years. I even made a family reunion for 75 people one year ago in the hotel. There were absolutely no amenities to keep you in the hotel when it came to food. Everything but Kellers Xpress was closed. It makes it very inconvenient when you want to continue to game as a customer and enjoy the overall facility. I lived and worked in Las Vegas for 23 years and proudly worked for several 5 star and diamond properties in management.... read more
Business response:
Thank you for your feedback. Your review will be passed along to the appropriate departments.
Food at the steakhouse was poor quality and most was luke warm or cold. Definitely not worth the price. There were french fries under the desk area so housekeeping could be better. We docked our boat at the marina and someone attempted to steal it breaking our ignition
Business response:
Thank you for your review. We apologize that your visit did not meet the appropriate expectations.
I couldn't get checked i
Business response:
Thank you for your review. We apologize that your experience did not meet the appropriate standards. Please contact the hotel directly for any further concerns.
We found bed bug in the room took forever for staff to come and deal with the issue we ended up going to the help desk where we waited for someone to come upstairs because the security girl was in training and did not know what to do, finally one security came and was helpful but in 4 days nobody contacted us regarding the matter even if we were told so.When we contacted the hotel for two days management was not available and they will not even provide information to Expedia. Very bad experience I will not recommend the hote... read more
Business response:
I apologize about your experience. In these situations, we bring in a specialist to confirm the pest and treat the room appropriately. These specialists are not available on the weekend. Once the hotel receives the information, the risk manager will contact you with more information. If this has not happened, please let us know. Thank you.
The stay was great, however the casino security staff was very unprofessional and rude.
Business response:
Thank you for your feedback. We apologize your interacting with security did meet the appropriate standards. We will take your comments into consideration to improve our guest experience.
The air in our room was broken, felt 100 degrees, told the front desk in the morning, (there were 4 of us in the room so didn't want to switch to a new room in the middle of the night) front desk said thank you for letting me know, I'll send maintenance up after you check out.... not an apology of discount on a future stay...wasn't happy, we were all exhausted the next morning
Business response:
Thank you for your feedback. We apologize your stay did not met the appropriate expectations. Please contact the hotel directly for further information.
Upgraded to a junior suite but the soaking tub wouldn’t drain and the water was luke warm. After complaining, we had to wait for maintenance to come in to fix it. Day two, tub wouldn’t drain again. Complained again but was told that there was no manager on site and no general manager on site on Mondays. No management at all on site. Had to ask for contact information in order to try to get a refund but have not heard anything from anyone. Disappointing.
Business response:
Thank you for your feedback. We apologize your experience did not met the appropriate standards. We will take your comments into consideration to help improve our guest experience. For further assistance please contact the property directly.
Dissatisfied won’t be back No maid service/only had coffee one morning/I paid for 2 nites I expect same service each day! Kids running up and down halls late into evening! Had to unload suitcases and carry about a city block to hotel from parking lot!!
Business response:
Thank you for your feedback. We will take your comments into consideration to improve our guest experience.
Frequently asked questions about Isle Casino Hotel Bettendorf
How is Isle Casino Hotel Bettendorf rated?
Isle Casino Hotel Bettendorf has a 4 star rating with 7,889 reviews.
When is Isle Casino Hotel Bettendorf open?
Isle Casino Hotel Bettendorf is closed now. It will open tomorrow at 8:00 a.m.