Isle of Capri Lula

3.4

Casinos
Lula, MS

About this business

Arts & Entertainment Casinos

Location details

777 Isle of Capri Pkwy, Lula, MS, 38644, United States

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Weekday	Schedule	Status
Mon	12:00 p.m. to 12:00 p.m.
Tue	12:00 p.m. to 12:00 p.m.
Wed	12:00 p.m. to 12:00 p.m.
Thu	12:00 p.m. to 12:00 p.m.
Fri	12:00 p.m. to 12:00 p.m.
Sat	12:00 p.m. to 12:00 p.m.
Sun	12:00 p.m. to 12:00 p.m.

3.44,421 reviews

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amy

8 years ago

Not worth the drive Tub was broken tvs didn't work staff was very rude food was horrible...all in all was not worth what was paid AT ALL

Business response:

Hi Amy, it does not sound like your experience was up to our usual customer service standards. We always want to make sure all of our guests receive a warm welcome at our property. We appreciate you taking the time to let us know about your experience and will keep this in mind when making future improvements. We hope you choose to visit again. Thanks!

Nathaniel

8 years ago

"Don't do it!" This hotel in was terrible. The door kept sticking because the hinges were loose. The air conditioner never worked. Housekeeping never came by to clean my room after the first night despite my requests to do so. The hot water kept getting cool in the middle of our showers. It took over an hour to get extra towels even though the hotel was nowhere near full. The wifi was so weak it was impossible to do anything with. A very disappointing experience.

Business response:

Hi Nathaniel, we appreciate you taking the time to let us know about your experience. We value you as a guest and would like to see you return to our property. We have passed your experience along and will keep this in mind when making future improvements. We hope you got a chance to check out our casino floor and delicious dining options during your visit with us. Thank you!

Lacey

8 years ago

Smoke house If you're a non smoker and would like a non smoking room perhaps on a non smoking floor, it won't happen. Why? Because they don't exist at this hotel. There's non smoking rooms of course but then two doors down are smoking rooms....hmmmm Please don't waste your time here unless you're in desperate need as I was.

Business response:

Hi Lacey, thank you for allowing us to host you at our property. We are always available to discuss our facilities. If you would like to speak to someone, please let us know do we can connect you with someone who can help. Thank you!

Michael C.

8 years ago

The hotel was fine but the casino really sucked. The machines were a constant loss, not even small rebounds to extend your play. The buffet was so so... We will not return.

Business response:

Hi Michael, thank you for visiting out property! We are committed to offering a competitive payback percentage based on the market, which is determined from a number of factors. We always make sure our paybacks are high. We hope you choose to visit again. Thanks!

S. A.

8 years ago

Bad food. I stayed for two nights. I had read about roaches etc in other reviews. I saw no roaches or bugs. The room was clean. No issues for me on that point. It's a budget motel. The room is simple. Furniture is worn and old. That didn't bother though given the price. Bed was comfortable. Staff was nice. The wifi was TERRIBLE. Don't count on it being available. When there was connection, it was painfully slow. Total bust. The motel is in the middle of "no where". The food at the casino was horrible. It was several levels b... read more

Business response:

Thank you for allowing us to host you at our property. We are happy that you experienced our clean and comfortable rooms that our staff works so hard at creating. Our hardworking and friendly staff is something that we pride ourselves on. We have taken note of your feedback and will be sure to keep it in mind when making improvements. We value you as a guest and hope you choose to return again. Thanks!!

Anonymous

9 years ago

Rooms are so close u can hear neighbors clearly Took about 45 min for them to honor my Orbit reservation

Business response:

Thanks for staying with us and for taking the time to provide us with feedback from your visit! We're passing it along so we can work on improve our guests experience. Thank you!

Anonymous

9 years ago

Everything smelled like smoke I am from Helena and have moved away. We stayed at the Casino hotel for a wedding. I knew I wasn't going to a five star hotel. However I expect a non smoking room not to smell like cigarette smoke. No closet, no iron board. On the positive side the staff was very friendly and helpful. Check in was awkward.

Business response:

Thank you for taking the time to give us your feedback. We will make sure to take note and keep your experience in mind when making future improvements. We love to hear that you noticed our friendly customer service because it is something that we pride ourselves on. Despite your less than average rating, we sure hope that you come visit again soon!

Anita

9 years ago

Poor Accommodation For the rate they charge there should at least be a refrigerator and Microwave in the room. There was only one comfortable chair in the room. The hotel is in total disrepair and even the ice machine wasn't working. The buffet was horrible and charged $15.00, we only ate there once and looked for other options around town. The staff was very friendly and helpful.

Business response:

Hi Anita, we never like to hear about our guests having a negative experience, but we're glad you let us know. Your feedback will help ensure that current and future guests will receive the best service possible. We stress the importance of customer service to all of our employees and are happy to hear that you found the staff both friendly and helpful. We hope we get the opportunity to see you sometime again! Thank you.

Fred

9 years ago

Broke down beds Carpet was stained, beds were pretty worn down and uncomfortable

Business response:

Hi Fred, although some of our rooms are older than others we still demand cleanliness. Thank you for the feedback, we will keep this in mind when making improvements.