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Isle of Capri Lula
- Casinos
- Lula, MS
About this business
Location details
777 Isle of Capri Pkwy, Lula, MS, 38644, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointed Was not a pleasant stay.
Business response:
Hi Marty. Thank you for visiting us here at the Isle of Capri. We never like to hear about a guest having a negative experience. We always want to ensure our guests have a positive gaming and dining experience during their time with us. It does not sound like your experience was up to our usual standards. We've passed your review along and hope you choose to visit again. Thanks!
I was not very happy with the room. Most rooms I have stayed at in the past had a small fridge. There was few amenities. When we came back after the room was cleaned. There were no clean towels left. We had to call the front desk to request them. As for the employees they were pleasant. I don't know that we will stay there again in the future.
Business response:
Hi Victoria. Thank you for allowing us to host you here at the Isle of Capri. We always want to ensure our guests have a comfortable stay and feel at home while at our property. The experience you described is below our standards. We appreciate you letting us know and have passed your feedback along. It's great to hear you enjoyed our friendly and welcoming staff members. We value you as a guest and hope to see you return. Thanks again!
This was a terrible mistake in choosing to stay at this hotel. The sink was broken and would not drain water, the air conditioning/heating unit was broken and couldn't be adjusted, no ash tray in smoking room and coffee pot did not work. The room had very poor lighting
Business response:
Hi Willie. Thank you for taking the time to give us detailed feedback regarding your time at our property. We very much appreciate it and have passed it along to our Guest Experience Manager. It does not sound like your experience was up to our usual standards. We always want to ensure our guests have a comfortable stay with us and feel at home during their time at our property. We hope you choose to visit us again. Thank you!
Was awakening at 3:00 in the morning by loud music from the room next door. At 3:30, We decided to just get on the highway.
Business response:
Hi Lucille, thank you for visiting. Out staff members are always willing to help or assist you if a room is being disruptive. We never like to hear about a guest having a negative experience, but we're glad you let us know. We have passed your review along. Thank you.
Not worth the drive Tub was broken tvs didn't work staff was very rude food was horrible...all in all was not worth what was paid AT ALL
Business response:
Hi Amy, it does not sound like your experience was up to our usual customer service standards. We always want to make sure all of our guests receive a warm welcome at our property. We appreciate you taking the time to let us know about your experience and will keep this in mind when making future improvements. We hope you choose to visit again. Thanks!
"Don't do it!" This hotel in was terrible. The door kept sticking because the hinges were loose. The air conditioner never worked. Housekeeping never came by to clean my room after the first night despite my requests to do so. The hot water kept getting cool in the middle of our showers. It took over an hour to get extra towels even though the hotel was nowhere near full. The wifi was so weak it was impossible to do anything with. A very disappointing experience.
Business response:
Hi Nathaniel, we appreciate you taking the time to let us know about your experience. We value you as a guest and would like to see you return to our property. We have passed your experience along and will keep this in mind when making future improvements. We hope you got a chance to check out our casino floor and delicious dining options during your visit with us. Thank you!
Smoke house If you're a non smoker and would like a non smoking room perhaps on a non smoking floor, it won't happen. Why? Because they don't exist at this hotel. There's non smoking rooms of course but then two doors down are smoking rooms....hmmmm Please don't waste your time here unless you're in desperate need as I was.
Business response:
Hi Lacey, thank you for allowing us to host you at our property. We are always available to discuss our facilities. If you would like to speak to someone, please let us know do we can connect you with someone who can help. Thank you!
The hotel was fine but the casino really sucked. The machines were a constant loss, not even small rebounds to extend your play. The buffet was so so... We will not return.
Business response:
Hi Michael, thank you for visiting out property! We are committed to offering a competitive payback percentage based on the market, which is determined from a number of factors. We always make sure our paybacks are high. We hope you choose to visit again. Thanks!
Bad food. I stayed for two nights. I had read about roaches etc in other reviews. I saw no roaches or bugs. The room was clean. No issues for me on that point. It's a budget motel. The room is simple. Furniture is worn and old. That didn't bother though given the price. Bed was comfortable. Staff was nice. The wifi was TERRIBLE. Don't count on it being available. When there was connection, it was painfully slow. Total bust. The motel is in the middle of "no where". The food at the casino was horrible. It was several levels b... read more
Business response:
Thank you for allowing us to host you at our property. We are happy that you experienced our clean and comfortable rooms that our staff works so hard at creating. Our hardworking and friendly staff is something that we pride ourselves on. We have taken note of your feedback and will be sure to keep it in mind when making improvements. We value you as a guest and hope you choose to return again. Thanks!!
Frequently asked questions about Isle of Capri Lula
How is Isle of Capri Lula rated?
Isle of Capri Lula has a 3.4 star rating with 4,469 reviews.
When is Isle of Capri Lula open?
Isle of Capri Lula is closed now. It will open at 12:00 p.m.